"During scanning in multiple items the software stops working and its very frustrating because the documents/receipts that you just scanned in and were processing are lost and so you have to re-scan them. You have to go back into your settings and change everything back to scan multiple receipts / documents into one document/receipt. It is not like it happens once or twice and then your okay. It continues to do it and upsets me to the point I just get up from my computer and walk away. This was supposed to be an easy way for me to get all my papers in order but it frustrates me more than it helps me."
"Purchase was easy through the web. An agent had to get approval to bypass an internal Neat Policy that prevents delivery of a product at a different address than what is registered in my Neat Account and my credit card. Thanks to the agent, my brother who is 6 months in Florida will bring my little maintenance roller to Canada and save me 50$ shipping and who knows customs and brokerage fees for a 14$ part in the US. Thanks for being logical on this situation"
"I got what I ordered. It took a bit longer to get to me than I wanted, but I didn't want to pay extra for express shipping..."
"I find that the OCR software has not really improved and the cloud aspect just makes connections take longer. The potential is there but it is kind of forced down our throats."
"Easy purchase, works very well. There are some things the scanner dosen't read correctly which requires manual imput.
Otherwise very pleased with its operation.
"
"I have had several software issues with my ND1000 Neat scanner and it has taken over 2 weeks to get things to where the scanner works now.
I also think that Neat should send customers an acceptance of liability form when they have to take control of a customer's computer to fix software issues.
The scanner is fine now that it is working. I wish it was much faster than it is and that the Cloud sync didn't take so long.
"
"I was only upset when there were billing areas and I had to call to get to the bottom of the issue. Otherwise, the Neat machine is very office friendly and a handy gadget that works with your PC and your IPad."
"Fast, quick and easy! Order was fulfilled, shipped and received in less than a week!"
"Everything is running fairly smoothly but the instruction manual could be a little clearer and less wordy to make for a quicker understanding of using the softwear. Scanner works really well. "
"Sti unable to sync even after all those hours of phone tech support. Please cancel my free trial Nd do not charge my card to start cloud service. Do not want now. Thank you. "
"I love my portable neat scanner. It helps me to keep my receipts organized and easily accessible when I need to verify a purchase. "
"Good scanner!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
"Item delivered as expected. Performed well."
"I cannot view the entire NeatDesk screen and I can't figure out how to so I'm frustrated. You guys close too early for me to call for support. I work and get home too late to reach you."
"You are only allowed to have one cabinet. .."