"great people to work with. Lots of good information for me to make my choice"
"Purchased a carnival king crepe maker 260$ had the wrong voltage 240 ins. Of 120v they want 100$ to exchange it's total ripoff "
"It's the easiest way to purchase your products, plus the best prices!"
"Most vendors want to you to submit an application to get a lot of products for your business but starting out sometimes that is not doable."
"I did my checking on line reading all the reviews on the Carnival King 8 oz commercial popcorn machine and found this site to make the purchase. In addition, they ship to Canada. Before the purchase, I chatted with their on-line staff and call their toll free number to make sure I know what I am getting into. Their staff was very knowledgeable and made me feel comfortable purchasing from them. I did not need to wait too long before I got a person to chat with. This is a very good sign as if I got problems, I know I will get service. My machine got delivered to me quickly via Fed Ex to Canada and I could track it on line.
I read old reviews about this company - As of Today - I got GREAT service and got the product quickly.
"
"very easy to navigate and purchase"
"I recently bought 2 pails 20 lbs Satin Ice White Fondant and 1 pc of Silicone mat last March 29, 2018. First, I was informed via email that there will be delay in delivering my order which is totally fine with me. I got my order yesterday, April 4, and had not have a chance to look into my order until this morning. To my surprise, the best date of the 2 pails of Satin Ice White fondant that I ordered shows May 26, 2018, just a little over a month from the time I received my order. I immediately called Webrestaurant's Customer Service to request a replacement for these 2 items and was able to talk with Marie, one of their customer service representatives. Marie told me that they won't be able to replace them simple because the product best date is still over a month upon shipment and that Webrestuarant presumed that all orders from them will be consumed/used by their customer within a month period. When I protested that how can webrestaurant assumed that product will be consumed within a month's time, Marie told me that it is because webrestaurant caters on commercial/business establishment and they presume the establishment will use the product right away. She further stated that the product is still good even after the best date period depending on how I store the products. The only resolution she gave me is to return the product without having to pay for the restocking fee but I have to pay around $17 for shipping them back. I have already paid $22.60 shipping fee when I ordered those product and if I add an additional $17+ for shipping them back, I will be losing a total of $39.60+. I believe this is not fair and reasonable resolution. I will no longer order anything from webrestaurant and I will ask my friends and family to do the same thing. "
“Hello Lilialyn, the information that our representative did share with you is correct. Our consumables are designed for high volume commercial use and would typically be shipped with about 1-3 months until the best by date. Our consumable items are actually non-perishables. Typically you would not see an expiration date on these products, but instead a “best by” date. This date describes the optimal time to use the products for best flavor/results, but if stored properly, can last much longer. If you have any questions about this further, please feel free to let us know at Help@webstaurantstore.com. ”
"It's amazing to me how much shipping costs with Webstaurant. The prices of the consumable that my company buys from this store is good, but then you add shipping on, and the prices skyrocket. I can literally buy cups and lids locally for the same price if you add the shipping on.
Then there's the customer service.... I ordered cups, and the page told me that I should buy these lids that go with the cups, so I did. Well, the lids were the wrong size, and when I called and asked for a refund, they wouldn't give it to me because it was my fault for not checking on the size, even though the size isn't listed for the tops of the cups vs. the size of the lids. I was flabbergasted by the inaccuracy and hubris of the "customer service" agent that was supposed to be assisting me.
The one and only reason I still order from Webstaurant store is because there isn't a better online option, but as soon as there is, you better frickin believe that I am never coming back! "
“Hello, thank you for your review. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do have to charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included.
There are many different makes and models available on our site and it is not guaranteed that all option will together. To make it easy for you to choose a lid/cup, we provide a section of guaranteed fits directly on each items page, right under the item's photo. This section is called the You May Also Need section. Any item in this section is assured to work with the pictured item. If you are ever unsure, please feel free to chat in with one of our customer solutions representatives or email us at help@webstaurantstore.com. ”
"They have had a hard time keeping coffee cups in stock...a MAJOR item we depend on as its difficult to switch brands because of non-matching lids. This has been a recurring problem tempting us to switch companies."
“Hello, I apologize that your preferred cups have been out of stock. If there are times where you do need to order something different, you can always check the "You May Also Need" section directly under the item's photo to see what other products are compatible with your cups. If you ever have any questions, please feel free to chat in with us with our live chat or email us at Help@webstaurantstore.com. ”
"Best prices, best selection, best products, easy to navigate website (for those of us who aren’t tech savvy). Overall great experience!"
"They pay costumers for positive reviews, I ordered different items to sample for a new business and they where different measurements as advertised and once I contacted costumer service they responded that the restaurant business it’s like that! I wasn’t even expecting a refund maybe a credit for future purchases or an apology; I have proof and photos and some of my orders they even sent them in other companies boxes ( example Burger King) FALSE ADVERTISEMENT which is actually illegal all around and I have pictures and their emails for proof "
“Hello Giusel, I'm sorry if there was confusion in regards to the items received. Some of the items on our site are nominally measured. In the restaurant industry, this is standard. For instance, if you order a 6" sub-sandwich, it could potentially be exact or somewhere around a 5 ¾” sub or a 6 ½” sub. However, because this measurement is used, most people understand what size that is and what it should look like. We do offer store credit to customers who purchase items if they provide us with a review of the items. This is meant to help generate honest feedback about products that those in the restaurant industry use every day. If you have any questions about any of our products, please feel free to email us at Help@Webstaurantstore.com. ”
"Good choices I like it I would recommend for my friends and family "
"I ordered on a monday and it took them the entire week to process even though they say 1-2 days to process. It took a whole week to receive my shipment including the 1 day of shipping. Their customer service was not helpful at all. All they did was tell me how bad their Nevada warehouse is and then blamed me for not paying their ridiculous expedited shipping. I won't be shopping here again."
“Hello, I apologize for the inconvenience in the processing time. Most products are usually in our warehouse and ready to go out within one business day. Although we do our best to ship all orders out within this time frame, we may not be able to do so during busy times or if there is a supply issue with the items on your order. If you need a product by a certain date, let us know by indicating the date in the customer comment box when you check out. If there are any problems in meeting your required date, we will let you know right away.”
"There was an email promotion for a product - I went to order and the code didn't work. I used the chat and they said it expired east coast time (i am on the west coast) and there was nothing they could do. Email didn't say only valid till east coast time. Customer service representative refused to do anything. "
“Hello Elisa, I am sorry that the code you were trying to use did not work. I did not see any record of you contacting us in regards to this through chat or email. If you email us at help@webstaurantstore.com we would be happy to look into this for you. ”
"My gosh, the shipping was incredibly expensive!"
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Hello, thank you for your review. It looks like we did confirm with you that you ordered and received a 240 volt unit so in this case the order was fulfilled as ordered. In order to maintain our low pricing, we don't have an exchange process. In the event of a standard return, the item would need to be sent back, and a restocking fee is deducted from the return credit for the added service of processing an item back into stock. If we did not have a restocking fee our prices would need to be higher in order to absorb the added cost. We certainly understand your return situation wasn't ideal, but we hope that our low prices will make it worth trying us again in the future. If there are any questions about an item that we sell, we are more than happy to answer them so that a return can be avoided. We can be reached at help@webstaurantstore.com.”