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Product & services pricing
3.25/5
Chance of future purchase:
3.25/5
Shipping & packaging:
3.25/5
Customer service:
3.34/5
Return/Replacement policy:
2.50/5

Verified
5/5

2018-03-12

Excellent Customer Service

"I recently ordered 5 different items from Webstaurant and after receiving the item in Jamaica, one of the items was incorrect . I contacted customer service immediately by email and received a response in a timely manner, they requested a picture of the incorrect item, which i sent. I also placed a call to the customer service team who handled the matter so professionally and in such a timely manner, i am so impressed. This morning i received a call , informing me that the correct item will be shipped to me today at no additional cost to us. Now this is customer service at its best and for this I'm grateful and will forever shop with WebstaurantStore providing they have the item i need and the price is right. Kathleen and Ashlea I appreciated you listening (as i was upset) and i appreciated the action you took to have the matter resolved so quickly and the call this morning , imagine that, i did not have to call to follow up as what happens most times. So far i'm extremely pleased with the products i have purchased and received.

Thumbs up to WebstaurantStore and their customer service team, you now have a happy and loyal customer.
"


Verified
5/5

2018-03-06

"It was easy and quick!
the ladies i talked to were so helpful !
"thank you"
"


Verified
5/5

2018-03-06

"I use Webstaurant for almost all my online shopping, Have never had a problem"


Verified
1/5

2018-03-06

Not my kind of store

"Bought a snow cone machine said would get in a few days didn't happen . I tried to cancle and buy locally said can't do read agreement you have to pay restocking fee for a product not delivered as told and never opened box a lot of companies to buy things and have looked else where and use this store as last resort
"


Rep reply posted 2018-03-13
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review. I apologize that the snow cone machine did not arrive in time for your event. Once the order is shipped out we do charge a restocking fee for its return. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for returns costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email so we can answer any questions that you may have.”


Verified
4/5

2018-03-05

Wanted so many things!

"I was looking for a cutting board and found the right size here. 20 x 18 is what I was looking for and decided on 20 x 15 instead. This is for my home and will sit on my sink for easy cut and swipe into the garbage disposal of what is not needed. I was looking around the site and saw so many other things I would love to get as well. The only reason I gave 4 stars and not 5 is due to the high shipping costs. Other than that I am happy!"


Verified
5/5

2018-03-02

"I m very happy to find out this store to shop for my restaurant,Very good price and product,so , i dont have to any whewre , just online to shop and i got what i want. very fast shipping to. Thanks WebstaurantStore.!!!
"


Verified
5/5

2018-03-01

Webstaurant is Awesome

"I have bought a lot of products from them and the prices are great along with the quality, You get the quality without having to pay more it is very nice."


Verified
4/5

2018-02-25

Great site. Lots of items

"They have all items I am looking for. Large inventory. But shipping is high. "


Verified
4/5

2018-02-27

Great place to shop

"I really appreciate the service that webstaurant offers. They have every product I need and they ship ten times faster than any one else. When I have questions, the customer service is wonderful and response is immediate. Thank you Webstaurant!"


Verified
1/5

2018-02-20

Will Not Replace Defective Merchandise

"Merchant refuses to honor warranty or to replace damaged item even though it did not work right out of the box. Avoid this company at all costs. They are not legitimate in any way. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2018-03-01
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Hello David, I'm sorry that there have been issues with the item that you purchased. Looking back at the notes on your order it appears one of our representatives was attempting to get some additional information from you in order to resolve this. Please feel free to chat in with us or email us at Help@Webstaurantstore. I hope that we can get this resolved quickly for you. ”


Verified
5/5

2018-02-24

"Great company! Always get what I need. It's nice to look at what other people say about the items to know if it will fit my application.

Hotstone

"


Verified
5/5

2018-02-22

Bun Protectors

"Quick and easy! Always get what I pay for."


Verified
1/5

2018-02-17

20% restocking fee and no return label.. very good scam

"I guess the title says it all I will never buy anything and unless you are 100 % sure about the item you want don’t order anything becuase they don’t have exchange "


Rep reply posted 2018-03-01
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Hello, I'm sorry that you did not have a good experience with an item ordered. We are a wholesaler geared towards bulk ordering from businesses and pride ourselves in our low pricing. However, in order to maintain this low pricing, we don't have an exchange process. In the event of a standard return, the item would need to be sent back, and a restocking fee is deducted from the return credit for the added service of processing an item back into stock. If we did not have a restocking fee our prices would need to be higher in order to absorb the added cost. We certainly understand your return situation wasn't ideal, but we hope that our low prices will make it worth trying us again in the future. If there are any questions about an item that we sell, we are more than happy to answer them so that a return can be avoided. We can be reached at help@webstaurantstore.com.”


Verified
5/5

2018-02-16

Best webstore ever!

"Lower prices, all you need in just one place.
Delivery super fast, any questions our problems solve in just a click.
"


Verified
5/5

2018-02-15

Best place for restauranteurs

"As a restaurant owner, the last thing we want to deal with are late deliveries and mispicks. Webstaurantstore is the best place to buy our small wares and equipment. Sometime I will order and receive my shipment the next day! Best pricing in town and great customer service. "