"I was asked by our sales director to pick up 12 more 23 gallon wall hugger trash cans. I started with my main suppliers, then the local big box store. The suppliers were a great deal cheaper than the retail option but when I went online with Webstaurant.com, I found exactly what I was looking for much cheaper than both. For less money ($30) AND including shipping fees I was able to order the original 12 23 gal huggers, plus four 44 gal cans for my kitchen. "
"I had done a lot of searching for the items that I needed for our condos. The WEBstaurant Store site threw me off since I am not in the food industry. When I found the amenities on your site and the prices were really good I was pretty pleased. I just ordered the material on Friday 3/22/13 and I had everything by 3/27/13. I was impressed by the packaging as the 3 boxes inside the bigger box were each put in big plastic bags in case of leakage. Everything arrived in first class condition. This will be a good source for me for the kind of items that we can use for our guests. I would recommend The WEBstaurant to others too.
I was provided the link to enter a review and I appreciate receiving it and I'm glad to do the review.
Randy Moris - Mobile, AL
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"I've placed a number of orders with webstaurant store for wire shelving units. Their prices were top notch, they were shipped very quickly, and the quality was great. A few pieces were damaged in shipping, but they quickly resolved the problem. "
"Thank you for providing such a good customer experience! These chafer stands are amazing! Heavy, sleek, and quite functional, they certainly upgraded my tablescape! I ordered 4, and will order the half-size stands now that I've seen the excellent quality of this product. The shipping was quite prompt; I ordered on Saturday afternoon (warehouse was closed), and by noon the following Monday I'd received a ship confirmation. Thank you for making my job easier!"
"WEBstaurantStore.com is the first place I look for items for my business (coffee shop and bakery). I can often find exactly what I need for less (including shipping!) than I would pay from my food purveyor or local kitchen store."
"Terrible. They draw you in with low prices, but their products and service is unacceptable. I recently opened a cafe, and made my first order a month before opening day through them. I made a very large order, but the price for shipping still shocked me. For my delivery, I chose to have them call 4 hours before the time of delivery to ensure I was at my store, which I live half an hour away from. I only recieved a phone call from the driver telling me that he left my entire order outside, unattended until I drove over. Mind you, this was in the middle of winter in Colorado.
When I went through my order, I saw that a flavored syrup in a glass bottle froze and burst all over the box. I also ordered a faucet that is extremely leaky (the handle doesn't fully close). On top of that, my ice cream cones arrived a full 10 weeks after I ordered them, and they were pretty much all smashed to pieces. When I complained to customer service, they said that I had to pay a 30% restocking fee. After I wasted a full day trying to get them to replace my damaged items, I finally got someone to agree to replace them. The ice cream cones arrived, mostly intact, but I have yet to see the syrup or faucet replacements that were promised to me.
I will NOT be ordering again, and I cannot recommend them to anybody. Also, all of their good reviews are because they give store credit to those that rate them and their products well."
"In general I buy a lot of restaurant equipment online from many different places and by far, hands down The Webstaurant is the one place that I can rely on for rock bottom prices, amazing customer service and fast shipping Every Time.
Here's my break down;
Price: I always compare prices with various stores and The Webstaurant prices are always way less then anybody else. Can't beat their prices from small to large items.
Customer Service: Well this is one area that nobody else comes close to. I had purchased a kettle that didn't heat properly and needed for an event in 2 days. I called The Webstaurant and told them of my dilemma and not only did they send me a 30 day call tag for the broken kettle but overnighted me another one at no charge what so ever so I can have it for my event the next day. Now that's what I call Customer Service! Oh and by the way, that's NOT the only time that they've made sure I received my items on time.
Shipping: Well, I procrastinate a lot because I always think I forgot something, so I leave my shopping cart open for days/weeks and don't click on the "Place Order" button till the very last minute and every time my order is at my front door in 2 days max.
Bottom line - why would I want to shop anywhere else!
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"Outstanding site for all our bakery needs. This is my go to store for anything needed at the shop. Hard to find better pricing anywhere else on the web. 90% of our shop is from WEBstaurant Store! This site can't be beat!"
"30% restocking fee.. Will not be ordering again from them . "
"They have the beat prices around and are very easy to order from. Shipping rates are great when you order in bulk as well. Wouldn't shop anywhere else!"
"Stay away from this company. They made a mistake on the products I ordered, then wanted me to pay a stocking fee and shipping to send back the items back to them."
"I am the Purchaser for a Lions Club that operates an outdoor market for charity. Discovering WEBstaurantstore has already enabled us to reduce the cost of goods sold by more than 20%--meaning substantially increased donations to the community. I suspect this year the savings will be even greater as I learn more about the breadth of products available. Even though we are long distance from the store, shipping costs are reasonable and the store does a wonderful job of getting the products out quickly. I highly recommend WEBstaurantstore."
"I was having a difficult time finding the ESE espresso pods at a resonable price. The WEBstaurant Store offers an excellent product at a very low price. Shipping was extremely fast and product was packaged well."
"The webstaurantstore is soooo amazing. They have everything I need and want for my baking business. I wouldn't shoppe at any other place. They're reasonable, they help cut cost for me dramatically and they always have EXACTLY what I'm looking for. I can honestly say as long as I am in business I will continue to me an actice customer to Restaurant store. I have placed almost 5 or 6 orders in the last few days. And I plan to order more. My assistant can't help to keep ordering the stuff we need because there just great prices and we know we wont EVER find a better deal. WEBstaurant store is even cheaper then the walmart up the street! I will continue to order and be a customer with them."
""The WEBstaurant Store" answered my questions on shipping to Canada. They had the best product at the best price. The 3-1/2 hp blender got to me in 24 hrs. and was tracked all the way. The shipping was not over priced either. I've already recommended "The WEBstaurant Store" to other Canadians."