"Coupon CODE system is flawed, system allows for you to add it to the order and appears to credit the order, but in actuality no credit is issued, I understand that coupon CODES are only valid on certain items, and if that`s the case then said coupon CODES entered should NOT be allowed to be added to the checkout page/cart at all!!. "
"Shipping price is ridiculous. Through USPS it would be no more than 5.00. I’ll remember this in the future "
“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”
"Always on time shipping. Quality products!"
“Thank you for your review! ”
"Why do I have to pay for shipping it should be free I order from different place and never have to pay for shipping ever guys do better "
“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”
"I wouldn’t have purchased from this site if they made it clear that shipping was the same price as the product. I will not purchase from this site again."
“Thank you for your review! As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free though! Be sure to watch out for the “Free Shipping” banner on select items throughout the site. The shipping cost is available to you upon checkout before your purchase is made. If you have any questions while checking out please feel free to live chat with us or you can email us at help@webstaurantstore.com. ”
" My order # is: 81297090 I found no where to use the premo code 4000012328732 in order to get my discount."
“Thank you for your review! I am sorry you were unable to use your promo code on this order! Upon check out, there is a coupon code box on the right hand side to add your code to for the discount. If you have any questions during your check out process, or your order feel free to reach out to us via live chat or you can email us at help@webstaurantstore.com. ”
"Very cooperative and humble representatives. Always there for guidance and help."
“Thank you for your kind review! ”
"Quality of The Products are Great. Customer service always handle any problems with the Orders. I'm not sure if it's possible, but they need a better Carrier. FedEx ****!!!"
“Thank you for your review! ”
"We started using WebRestaurant during the covid year when it was difficult to find supplies. The last 3 years I have grown to use them for more and more things. It seems alot of their items are at a much fairer price than what i can find in California. I am so glad I have found them. The items I purchase are either no shipping or partly pay shipping. We are in California so it takes a bit to get a delivery but thats not their fault. "
“Thank you for your review and I am so happy to hear that you have continued to utilize our products! We look forward to continue working with you! ”
"So much cheaper than my food distributor! If you're a small business owner especially a restaurant this is a place you should be using you will save a ton of money and they ship things out very quickly! "
“Thank you for your review! ”
"Products are great ! And fast delivery ! "
"I love the product selection and purchase all of my soda syrups here but the shipping is so high! I purchase products on-line often, including heavier items and those that are even more bulky, with a lot less shipping costs. Not sure why it is so high here."
"Website is easy to maneuver and checkout is a breeze
"
"I’m not big, but need supply’s at my oac"
"I was pretty excited to place my order as some (but not all) prices seemed attractive. After careful comparisons from other suppliers, I had my prefer all ready to go, only to be hit with exorbitant shipping charges! Really outrageous pricing on shipping. All my coupon codes were removed as “invalid” and even after trying to reach someone in the chat, all I got were automated responses. No customer service and misleading pricing. I placed my order anyway, but it may be my last…."
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review! I am sorry to hear you were unable to use your coupon! If you have questions on using a coupon please reach out to us before checking out via our live chat, or you can email us at help@webstaurantstore.com. ”