"It was very easy to find what I was looking for on your website.
Descriptions of your products made it easy to make my purchase. "

"Webstaurant has what I needed and it's a simple process to checkout. "

"I have been ordering a lot of things to my restaurant, and every time I need something I can come in the website so I will find it. Just take a little bit to get, but still good.
"

"Ordered 18 items, they were sent I. Two separate shipments, only one made it to me. The other one FedEx mutilated the barcode and sent it back to you. Instead of immediately re shipping items and notifying me, you gave me a credit. I only found out today when I got on the customer service chat and was told I have to reorder, which I did and it cost more this time and now I have to wait for the whole process to play out again. I’m a Superintendent for a construction co and use you quite a bit but this is going to mess up my completion date……"

"I love Webstaurant support teams.
They will always answer you phone with minimal wait times. They always helped me with questions and get the problems solved.

Thank you!"

"Since we ran across this online site a few years ago, it has be come our absolute place for many of our items (warmers, paper products, soap), almost everything is available and at a great price. Thanks for helping our small business keep going!"

"Website is very well presented, informative, and very helpful photos of the product I was looking for.

Customer service Chat was very friendly and quick to answer my question about the wire shelving I was considering on purchasing."

"I attempted to order with them. I do not own a business but was looking for a roll of produce bags. Found it on their website for about $24 and found shipping to be about $16. When I found they offered (through a 3rd party) pay about $10.42/2weeks I figured that'd reasonable and affordable. However, that 3rd party has a minimum of equifax score of 600+ (I have 700+) and $5k in revolving credit. I have just under that. I understand it's the 3rd party that has those limits but I suspect if this company spoke with that company and had it modified it might be an option. HOWEVER, I contacted chat and got no real support. I attempted to see if I could pick up the order ... Nope the ware houses aren't setup to do that. Well it's not hard to make it a "pickup" option and provide people with the location of pickup. If it's in the same town or area one can do it. Anyway I'm going local and will adjust this review if they reach out. Even to say sorry. * adjusted. They now have two stars as they did respond and provide a "I'm sorry," sadly it's the exact same response I got when I actually communicated with them through chat. This company does not provide good customer service giving Solutions rather than excuses is good customer service. Shoot have they simply said you might check locally I would have been more satisfied."

"I am consistently satisfied with my webstaurantstore experience. I own a coffee shop and we use webstaurant for many of our supplies. I have been 100% satisfied with their customer service. They respond quickly and fairly. "

"I don’t have a good feeling that the order was finalized. "

"Easy to find what you want
Order process very easy
Delivery always arrives a day before I expect it.
Outstanding customer service
And you actually get to talk to a real person
I highly recommend this company
"

"We have been using Webstaurant for several years. Their site is well organized and the content is clear and easy to find. But most impressive is their customer service.

Each time we have needed to interact with customer service, the experience has always been impressive. This company believes that they exist to serve customers and that is super evident any time there is an issue.

In my experience, no one has better customer experience than Webstaurant."

"I love using webstaurant. 95% of the deliveries are done in a few days. The customer service is excellent, they respond immediately whether via phone calls or my emails and they fix issues immediately and effectively. Great work!!"

"Terrible. The holder has all different sized holes but none big enough for the cake pop sticks. I even bought cake pops from them. Which were terrible by the way. Don't waste your money purchasing from them. Rip off. They will respond and tell you to contact them and then they never respond back k. Also I did review on their website and the pulled it down.
"

"Website is easy to maneuver. I found what I was looking for and re-ordered some covers for previous containers I ordered. "