"Excellent on-line order system. Very responsive."
"I have been ordering from WebrstaurantStore for a few years now. I rarely have trouble with my orders - but the few times that I have they respond rapidly to the issue. Recently I had an order that was damaged during transport. I sent an email explaining that I received my shipment but some items had fallen out. I had the remaining items within 2 days!"
"Easy website to search ,order and checkout . Delivery is on time and products are good quality. Very happy customer "
"Ordered some Rich's Whipped Toppings. they were awesome.
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"I will be shopping more for the things I Need. Thank You, from a Veteran."
"Shipping was 30 % too high"
"Happy you still have many to choose from."
"I will get all my supplies from here."
"Not yet received my items my beef is I looked and looked for a coupon for a shipping discount or any kind of discount I am a very very small cleaning service I just need some cleaning cloths color coordinated so my price was small and then the SHIPPING was basically the same price as the bill you charged me $19.59 to ship 36 little 12x12 micro rags that I will will be cleaning TOILETS with RED is the BATHROOM color You can't find red cleaning rags anywhere so you people just stick it to us BUT then AFTER i made my order in my confirmation you sent me an email telling me I could save $$$ on shipping if I ordered $29.00 of stuff well $29 would be better than the more than $43 you just stuck me with some days I do good to make $43 cleaning these houses for my elderly folk you guys are heartless!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
“Thank you for your review Mary! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses.
These items do ship for free with our Plus program. The Plus subscription is $99 a month and gets you free shipping on all Plus eligible items. The minimum order is $29, which is what the email was explaining. I apologize for any confusion.
If you have any further questions or concerns regarding your order feel free to reach out to us at Help@Webstaurantstore.com.”
"Thank you , your vac bags are bests and Fast shipping "
"Love the products offered and ease of site. Shipping costs are somewhat extreme. Why charge almost $50 for a few nonbreakable condiment cups and spatulas when even the USPS could ship this for less than $20 priority mail."
"I have an issue with an item and the problem was handled promptly and professionally. "
"I am a reseller, SALE TAX is an issued I should not be required to paid sell tax "
“Thank you for your review. For tax exemption, you can upload your form directly onto your account. To do so, click “My Account” in the upper right hand corner of our web page. Then, scroll down to the bottom of your “Account Dashboard”. Below “$ Billing” you will see “Upload Tax Exempt Form”. Click this and upload! You will need a tax exemption form for each state you are shipping to. Our tax team will review your form in the next few business days. If you need to place an order before the form is reviewed and approved, any eligible tax charged on orders placed in the last 30 days will automatically be refunded.
Please allow 1-2 business days for our Tax Team to respond via email to your request. Please reach out to us at Help@Webstaurantstore.com. ”
"I'm in the catering business. I thought the unit prices on plastic plates were great... Here's the kicker! The markup on Webstaurantstore.com shipping is CRAZY! My wife owns a retail online store, so we're very familiar with shipping costs both FedEx & UPS. We put in the net weight into both provider's online scales and, the markup was horrible! The purpose of your overpriced shipping is to encourage customers to sign up for your monthly $99 membership (Not happening) your shipping has created the motivation to find another seller for my business. I'm very disappointed! "
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses.
If you have any further questions or concerns regarding our shipping policies, please feel free to reach out to us at Help@Webstaurantstore.com. ”
"This is a great place to shop! I found exactly what I was looking for and
several options in each category . I will come back to shop again !!"
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses.
All items in your recent order are Plus eligible. Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription which is $99/month and can be canceled at any time. This may be something that you may want to look into if you order from us regularly.
If you have any further questions about your order or our Plus program, please feel free to reach out to us directly at Help@Webstaurantstore.com. ”