"nice selection to choose from, but shipping is outrageous!!!!!!"
"your website was easy to use!"
"Just ordered items so do not know quality. However, I do not know why shipping costs are so high for such a presumably unheavy package"
"VERY NICE,,PRODUCTS...FAST DELIVERS...ALWAYS EXELENT COMMUNICATION AT COSTUMERS SERVICE..!!!! "
"My second order of these tart red cherries which produce the best pies ever. I will order again."
"Best prices for mops/microfiber rags and mops. 5 star for that
Although, I would rather use Paypal for credit card processing than putting my card information directly on this website. for that I rate a 4 star.
Also, credit terms shouldnt be favored by just Plus members; that should be open to anyone with good credit. (for that 3 star) We cant order enough supplies to warrant giving $99 bucks a month-just to cover shipping for Plus--no matter any other incentives that go with it--I'm sure you are trying to incentivize but instead I feel penalized because i CANT buy enough to justify it"
"My shopping experience was great! The key is to find the correct wording for items needed. I am excited to receive my PO and see what the products will match up to the descriptive. As a small business owner during this atmosphere this website is a godsend. "
"My older son bought a Toaster for me at Christmas. It never arrived. My younger son bought from Levi's and it was not delivered 3 times, they gave up. All shipments came from OnTrac. Both my older son and I tried to get then to refund his money or send another toaster and/or at least say they will not use OnTrac. They said the Toaster was delivered 12/2 and they will only honor a No Delivery for 5 days. Now it seems to me, believing the Driver over a recipient is a problem. This is not someone you want to work with. There are many places you can buy ITEMS, use the other companies."
“Thank you for your review Bart! I am sorry for any frustration surrounding your order. When the order was shipped on 11/30 the tracking information was emailed. We send this directly to our customers so that they can keep an eye on their shipment and know when to expect it. The carrier delivered this order on 12/1 and we were not notified until 1/24 that it was not received. We only have a short window of time to start a trace investigation with the carrier, and our site does outline that we need to be notified within 5 business days in order to provide a resolution.
https://www.webstaurantstore.com/policies.html#Shipping_Policy
If you have any further questions regarding our shipping policies, feel free to reach us at Help@Webstaurantstore.com. ”
"very nice selection glad I came across you guys"
"Products are consistently great quality when they arrive, and they arrive timely. Price have been unsurpassed."
"I had spent days searching the internet (with NO luck) for a special dishwashing pad/scrubber when, suddenly, a site for the Webstaurant Store popped up on my computer. I clicked on it and - voila! They had exactly what I was looking for. I've gone from being dejected to one very happy person!!! Love this store!"
"this company is hands down the MOST stress inducing place i have ever ordered from from overcharging to incompetent customer service
it is like they HATE their customers it should not take hours out of my life to place one order I joined the stupid plus club and still have an issue EVERYTIME I ORDER"
“Thank you for your review. I do apologize for any frustration surrounding your experience with us! I am not seeing any correspondence from you regarding this order that you referenced in the review, however if there is something that we can assist with please feel free to contact us at Help@Webstaurantstore.com.
In regards to our pricing, we do list our wholesale pricing directly on the site so you will see the cost of each item when you are browsing the site. With Plus you will receive free shipping on all Plus eligible items. When placing your Plus order please make sure that you are shipping to the shipping address that was selected when you signed up for Plus. ”
"This web site is not very user friendly. Almost did not finish the order. "
“Thank you for your review. I am sorry for any frustration that occurred while placing your order! While we do design our website and checkout process to be as user-friendly as possible, we are open to feedback regarding any difficulty you had. Please feel free to contact us at Help@Webstaurantstore.com if there is a specific way that we can assist. ”
"
No more orders from them my 2 Refrigerators came Damage and east my time for 20 days and they don’t refund it and they ask my to Find someone to repair it"
“Thank you for your review Ahmed. I am sorry that your order was damaged in transit! We do ask to be notified within 5 business days of any damage to items, so that we can make a claim with the carrier. In addition, you are responsible to inspect all common carrier shipments at the time of delivery. Signing the delivery slip states that the order was received in good condition unless otherwise noted. I was not able to locate your order with the information that you provided in this review. Please feel free to contact us at Help@Webstaurantstore.com if you have further questions or concerns. ”
"TEST TEST TEST AND MORE TESTING...."
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you have any further questions or concerns about your order please feel free to contact us at Help@Webstaurantstore.com. ”