"I always loved the equipment that I worked with in restaurants and was excited to find out I could just buy it without ordering in bulk. Grabbed a Choice skillet and wooden holder since we used their plates when I worked in food service and they always seemed incredibly tough. I looked over at walmart's site and they wanted 50 bucks for the same skillet and liner, plus a handle cover. It was mildly difficult looking through the website, but that's just because there's so much stuff."
"Shipping cost is ridiculous on all orders. I will be looking for another vendor."
"Disappointed that I was in process of finishing up my order and the Monday20 discount was removed while I was entering my information. I wish it would be easier to understand shipping charges and how best to remove or add things for a particular charge level. "
“Thank you for your review! I am sorry that there was an issue using the Cyber Monday discount. It was only valid until midnight EST and I see that your order was placed after that. The shipping charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"Placed an order but didn't order enough. Chatted with online rep and he was so very helpful, cancelled my order so i could immediately place a new order with the correct number of items. So easy to work with this company."
"I have loved webstaurant since I first started ordering from you guys about 15 years ago. You have the BEST prices and replacement parts for most everything. The only problem that I have is the fact that I always just pop in for one item and end up with a whole cart full! Shipping is insanely fast and your customer service is always outstanding! "
"Needed a wire rack but the old ones that I had just wouldn’t do. I googled wire racks and found the site. Liked the product and the price. When I went to place the order, the shipping price made me hesitate but I proceeded anyway. Ordered it Sunday Morning and got it by Monday afternoon. Super excited."
"I RECIEVED A CYBER MONDAY SALE EMAIL....TURNS OUT ALL ELIGIBLE ITEMS ARE CRAP THEY WANT TO GET RID OF......EVERY ITEM I SELECTED WAS NOT ON SALE!...BUYER BEWARE!"
“Thank you for your review. I am sorry if there is any confusion regarding our Cyber Monday deals! We do not advertise that all items are marked down. If you go to our site, you can click on the different banners that show the categories that have Cyber Monday deals going on right now and the code you will need to enter to get those lower prices. I did review your order and the items that you purchased were not included in the current sales. If you have any further questions or concerns regarding your order, please feel free to contact us at Help@Webstaurantstore,com. ”
"was disappointed, ordered a French fry cutter, and when received found out it only had a potato wedge cutter included. when I called I found out at the bottom of the page you ould order the other three cutters. when I ordered them I then found out my shipping costs with the cutters was almost as much as the original purchase. of the whole unit. gave me free shipping on the original order but not on the follow up order"
“Thank you for your review. I am sorry for any confusion surrounding your order! The french fry cutter you originally ordered states that it comes with a 3 1/8" cutting area. Any compatible parts or additional accessories that we carry for an item will be listed on the item page in the "You May Also Need" section. Your original order did not have a shipping cost since the fry cutter did have free shipping advertised, however the additional parts did have a shipping fee. Please feel free to reach us at Help@Webstaurantstore.com if you have any further questions or concerns about your order. ”
"shipping cost too expensive
"
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses.”
"I have no problems with my ordering. The problem still is the quality of the 10" round cake circles not laying flat. Please fix this!"
"Easy to order but slightly confused about shipping cost - otherwise would be 5 stars"
"Since i started shopping at webstaurantstore, my search has been over. It is my one stop shop, with all the best products, best prices and efficient service on the market. The furure is bright with webstaurantstore."
"I recently purchased some Regency wire shelving and just completed a another shelving purchase today - the processing of my orders and shipping is always superfast with no problems; this is why I will continue to online shop with Webstaurant."
"We feed out backyard squirrels your roasted peanuts. We are in South Florida and I really, really, really wish you could come up with some additional options for shipping the boxes to us. Shipping doubles our price!! There has to be another option. "
"18.00 shipping on a pair of scissors. surely would never buy something large, probably be 300.00"
“Thank you for your review! As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free though! Be sure to watch out for the “Free Shipping” banner on select items throughout the site. Please feel free to contact us at Help@Webstaurantstore.com if you have any further questions or concerns regarding your order. ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription which is $99/month and can be canceled at any time. I do see that all items on your most recent order are Plus eligible, so that may be a service you are interested in if you decide to order again. Please feel free to use our Live Chat option on our site if you have any questions about the Plus program. ”