"I added a simple 8x13 bun pan to my order and the free shipping jumped to $21 and second day shipping jumped by $40. So adding that pan was going to cost me $51. I will purchase the pan locally for $9."
"These guys are great!! Love to shop with them!"
"Great to Work with and exceptional Pricing "
"perfect web to order anything you need for restaurant"
"I ordered a small beverage cooler for my ranch headquarters to serve my guests beverages. The beverage cooler arrived with a problem and makes a very loud growling noise. I contacted the Webstaurant warranty department and after sending videos they acknowledged it was defective but refused to warranty it stating that I needed to call a repairman and pay for the repairs. For some reason they ask you on their website if it's for residential use when you check out. If the products are for residential use they have no warranties, which I didn't know, or I wouldn't have done business with them. I marked the residential box so they will do nothing to help me. "
“Thank you for your review. I am sorry that the wine refrigerator you ordered is not working as expected! The warranty document listed on the item page does state that the warranty is voided when being used in residential settings, and this unit did ship to a residential address. I reviewed your order and I do see that we have set up a return for you though. Please let us know if you have any further questions about the warranty process or your return. We can be reached at Help@Webstaurantstore.com. ”
"I have been using this company for all my business needs for approx 3 years and I am so happy with all products I purchase and the service that comes with it!"
"I wish I found Webstaurant a loooooong time ago !"
"I love cherries, but I gave up on the local grocery store ( name brand and store brand). Availability was sporadic and quality declined significantly. The unit price for a 25 pound case from Web Restaurant Store (including shipping) is comparable to smaller packages. The quality is consistently superior. "
"I've ordered from Webstaurant for over 10 years and always have a great selection of items that I just can't get locally. If something was damaged in shipping, great customer service made things right. When I need things for my business Webstaurant is always at the top of the list."
"Terrible!! No one answers online, and no one answers the phone. But I still ordered because I need them. If they are incorrect when they arrive I will refuse the shipment and demand a refund. I tried to order these blank (no graphics) but NO ONE would help!"
“Thank you for your review. I am sorry for any frustration that occurred when placing an order! Our Customer Solutions team is available via chat 24 hours Monday through Thursday, until 8:00 pm EST on Fridays, and 9:00-4:00 EST on Saturdays and Sundays. If you are not able to wait for the next available representative you are always welcome to email us directly at Help@Webstaurantstore.com. Please let us know if you have any questions regarding your order! ”
"Hands down the best of the best amd reasonable prices."
"I received an order of food that was supposed to arrive frozen (per the box, must be kept below 0°. I received my food via FedEx warm due to hot weather. The price I paid to have this shipped was over $30. You can't tell me there isn't a more efficient way to ship frozen food better than wrapping a foil bag around the box? Incredible! I emailed the company and expressed my frustration, and absolutely no reply back. Horrible customer service and will not stand behind their product when they clearly have no clue how to ship frozen food. DO NOT BUY FROM THIS COMPANY, YOU'LL BE SORRY"
“Thank you for your review. I am very sorry that your order arrived to you no longer frozen! These should have shipped with ice packs, and I do apologize if that was not the case. I do see that our Customer Solutions team has been in contact with you yesterday and has refunded you for your order. If you have any further questions or concerns about your order please feel free to reach out to us at Help@Webstaurantstore.com. ”
"We have used WebstaurantStore for a couple of years now, through the whole Covid mess (with few hiccups), but now it's taken a MINIMUM of 5 days for most of our orders to leave the warehouse. THIS IS NOT ACCEPTABLE, since that adds 2-4 days additional time for FedEx to get items to us. (Yes, I checked with customer service ... all items were in stock, just sitting in the warehouse!)
I'd love to give you 5 stars ... just can't with this poor shipping time! "
“Thank you for your review. I am sorry for any frustration surrounding your order! We are in our busiest season, as many commercial locations are now opening up to full capacity and lifting Covid restrictions, which has lead to an increase in orders. Our warehouses are working as quickly as possible to get orders shipped out in a timely manner. Typically our orders ship out within 1-2 business days, though some warehouses have had turnaround times that are about 3-4 business days. I do see that your recent order shipped out on the 3rd business day. While we cannot guarantee delivery dates, if you have a specific need by date, please do reach out to us before placing your order so we can check processing times in our warehouses to give you a more accurate delivery time. ”
"I was looking to purchase a roll of butchers paper plus a dispenser. The dispenser is spec'd to handle rolls up to a 9" diameter. The problem is that the rolls of paper I wanted to purchase did not state its diameter in the information. I asked for that information,(case# 202106016407) ; however, the late response I received did not make sense to me. I contacted the manufacturer directly and they gave me a sensible response (8.5" diameter). I have always found the products I purchase from your company to be excellent; however, there is still room for improvement vis-a-vis customer support."
“Thank you for your review. I am very sorry for the frustration surrounding your inquiry to us! I reviewed your case, and it looks like the representative provided you with the inside diameter dimensions. An easy way to confirm compatibility is to look at the "You May Also Need" section of the dispenser's item page. There you will find paper that is guaranteed to work with the dispenser you are purchasing. If you have any further questions or concerns, please feel free to reach out to us at Help@Webstaurantstore.com. ”
"I have always been satisfied with my purchases,
save one time.
My only complaint now is they no longer
accept Paypal as payment, unless I am missing
something."
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. It looks like the original items on the order had free shipping, so the shipping cost you were seeing was just factoring in the one pan. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each item. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item.
If you have any further questions about our shipping policies or your order, please reach out to us at Help@Webstaurantstore.com. ”