"I have been ordering votive and tea lights for the past two years for personal, not business use. For whatever’s reason, my last order of Leola 144 count votives were made differently (with a hard, chalky wax) plus approximately 50 candles were completely cracked either in half or the long way and unable to use. As stated, I order candles for use in my home and only open a new order when I run out of candles. When I found out I had many broken and chalky candles, I contacted customer service only to be told the order was past the policy time (I think 7-10 days). I explained I just first opened the new box, but they did not care I was sent a bunch of chalky, broken candles. They only cared about the purchase date and the warranty passing. I never knew I needed to open every box to inspect 144 candles immediately. No discount on that order or future orders was given! Check your candles right away so you do not pay for broken ones!
That said, when the candles are intact, they are very nice candles that I would recommend. Also, the Leola tea lights are wonderful, burn a long time and they have always been delivered in tact."
"I constantly use web restaurant store and always have a great experience!"
"Ordered product from WebStaurant Store, I chatted with there agent to confirm that they had enough product IN STOCK when ordering. I placed the order while I was still chatting with the agent. I got 30% of my order within 10 days and I have been waiting over 30 days to get the rest of the order. They finally shipped it and everyday the time to receive it keeps moving for the last 12 days. I called there "carrier" and the rep told me that they can not give me a date to receive it and they will just keep adding a day till to gets to me. I asked him for a true estimate and he informed it most likely another 3 weeks. It was shipped from Georgia and going to take a month plus to move to Chicago. I have contacted customer support many times about this issue with no help at all. Horrible customer service, horrible shipping and way over priced shipping for not to get your products."
“Thank you for your review. I am sorry for any frustration surrounding your order. While we had these trays in stock, we did not have enough to fulfill your order of over 1,500 trays. The order was placed on 8/5, and we did send emails on 8/5, 8/9, and 8/18 letting you know of the delay due to not having enough in stock. I am very sorry for the inconvenience. Our warehouse did split up the shipments so that we could ship out what was available at that time and I see that shipments went out on 8/7 and 8/9. The remaining 760 trays that we did not have in stock shipped out on 8/25, and were estimated to arrive to you on 9/7. I am sorry that there were delays with the carrier as well. Many carriers experienced transit delays due to the extreme flooding that Hurricane Ida brought.
If you have any further questions or concerns about your order, please feel free to contact us at Help@Webstaurantstore.com. ”
"Expedient, simple, friendly & competitive. Geronimo Appliance Service."
"The Webstaurant Store is the most reliable online source for food service equipment and supplies. "
"I love that you can find everything you need for your bar/ restaurant"
"The website seems to have lost our information. It took 3 tries to get my credit card info. entered. Paypal would be nice- MUCH easier!"
“Thank you for your review. I apologize that there was an issue at checkout. At this time we are not offering Paypal as a payment method. You are welcome to checkout by entering your credit or debit card information through our secure site by clicking check out now or if the order is over $500 you can pay by check, wire or ACH. I apologize for this inconvenience.
If you have any other questions or concerns about your order, please feel free to contact us at Help@Webstaurantstore.com. ”
"Easy access to inventory and no hassle check out "
"I have buy from here before very good and reliable shipping time extract "
"They have quality products with great pricing!"
"The online process is always easy and quick. "
"I can always find what I'm looking for with your company."
"The main issue for not getting 5 stars is the inability to pickup direct from the warehouse. It took 5 days for my last order and I live less than 10 miles from the warehouse. Would save me in shipping costs, which would allow me to by more products."
"Customer Service is always fast and Awesome!!!"
"I added a simple 8x13 bun pan to my order and the free shipping jumped to $21 and second day shipping jumped by $40. So adding that pan was going to cost me $51. I will purchase the pan locally for $9."
“Thank you for your review. It looks like the original items on the order had free shipping, so the shipping cost you were seeing was just factoring in the one pan. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each item. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item.
If you have any further questions about our shipping policies or your order, please reach out to us at Help@Webstaurantstore.com. ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I am sorry for any frustration surrounding your order! I see that you had placed an order for the candles in November 2020, and we were not notified until May 2021 that there were damages to some of the candles. We do need to be notified within 5 business days of delivery if there any damages or issues with the order to be able to provide you with a resolution.
If you have any further questions or concerns about your order or our policies, please feel free to contact us at Help@Webstaurantstore.com. ”