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Product & services pricing
3.34/5
Chance of future purchase:
3.34/5
Shipping & packaging:
3.34/5
Customer service:
2.50/5
Return/Replacement policy:
2.50/5

Verified
4/5

2020-10-06

On-Line Shopping

"I have had great success ordering online with webstaurant. Customer service is great. Usually faster than you would think it could be. My only complaint would be the shipping rate. It should go by the amount ordered. Smaller businesses do not order at the rate for the PLUS and are the ones that need the savings the most. My order was $50.00 shipping, could have bought something else needed if I would shop through a Rep. that comes to my business but online is easier for me. Might have to change my ways. "


Verified
3/5

2020-10-06

"The shipping on this is too much! I am looking for another restaurant supplier."


Rep reply posted 2020-10-08
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review. We do provide the shipping cost in the first cart page so you can review before clicking on "Proceed to our Secure Checkout." Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any questions about your order. ”


Verified
2/5

2020-10-06

Holy cow

"Your shipping charge is almost as big as the item it sell. And I was going to order more with the that that it would be cheaper the more you order but heel on you guys on nuts"


Rep reply posted 2020-10-08
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. Please feel free to reach us at Help@Webstaurantstore.com if you have any further questions. ”


Verified
5/5

2020-10-06

Regular joe wanted some professional containers

"I first used the chat and had no idea how to get what I was thinking of chat was very useful and helpful, helped me navigate and asked questions until found out that I was looking for hot food pans. They were very helpful and would order again if I need anything else. Payment was easy overall very satisfied with site, ease of navigation an the fact a minimum order not required to order professional grade containers and blenders, shake machines for home use. Love ease of site even looked at what commercial gear I could get for my kitchen like blenders, shake machines, ovens, pizza ovens and more will come back again."


Verified
2/5

2020-10-06

"Shipping charges are outrageous! I’m in a bind with timing and can’t find another vendor at moment, but this will be my last order. Truly outrageous shipping charges. "


Rep reply posted 2020-10-08
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any questions. ”


Verified
5/5

2020-10-06

That was easy!

"After searching around several web sites, I found the Webstaurant site to be the easiest to understand, search and place an order for what I needed (at reasonable price) for our 200 potato picnic. Nice work."


Verified
5/5

2020-10-05

"They have Everything and the best quality "


Verified
5/5

2020-10-05

no bologna thats for sure but lebanon now were talking

"only took me 50 years to find you guys mid west stores don't stalk seltzers bologna being from California and raised by Dutch Parents its a must. now that I figured out how to order I am a life long customer. Thank You Websturant"


Verified
5/5

2020-10-05

Fantastic way to find what you want

"A great variety of things to choose from. They have everything you need without having to change websites. I have done business with them in the past and have had the best of experience and quality of merchandise. "


Verified
2/5

2020-10-05

Shipping address issues

"Website did not allow correct shipping address to be typed on form."


Rep reply posted 2020-10-05
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review. I am sorry if there was an issue entering your shipping address! Please reach out to us at Help@Webstaurantstore.com if you need any assistance. ”


Verified
4/5

2020-10-05

"Very good pricing for supplies. The online chat does not work and could not talk to anyone about my order before placing. Read other people complained about this issue also. "


Verified
5/5

2020-10-04

Painless Shopping is here at WebstaurantStore

"Quality is here at WebstaurantStore, Customer Service, Selection, and Pricing... it all works. I'm very satisfied with this site, the people behind it, and my purchases. "


Verified
5/5

2020-10-04

"This is my first time ever seeing this site. I called and spoke with the representative she was very patient and polite and she walked me through everything that I ordered and I was very great full for her helpfulness. I am so sorry that I can’t remember her name but I am the customer who was really interested in the left-handed left hand desk and chair, for my children. I Apologize for not being able to remember her name but she was very helpful I would like to tell her again thank you very much for your patience with me and deciding on the items that I purchased thank you when I receive the product that I ordered I will put in another review thank you and enjoy the rest your day."


Verified
5/5

2020-10-04

Amazing selection, great prices, and even better customer service.

"The title says it all. Webstaurant has everything I need with the lowest prices, and with the best customer service. This was my 1st order and I will definitely be coming back."


Verified
5/5

2020-10-02

"As a first time customer, I was very pleased with the easy find of the exact product I wanted, and the quick and easy checkout process. Thank you!"