"Webstaurant and its team has always being amazing and so helpful when I've had questions! "
"I've been receiving goods from Webstaurant that I often couldn't find elsewhere and at better prices for those goods I could find elsewhere. This company is first my go to source."
"My go-to site for bulk peanuts. Very large, high quality, peanuts, carefully packed, and almost immediate shipment. Can't ask for better service, prices, and quality anywhere on the internet, hands down."
"Shipping is a bit hefty and probably higher than it needs to be. It will impact how often I order from you guys. "
"Shipping is too expensive"
"I ordered last week from you. Today was difficult. I searched "shelf liner(s)" Little did I know it was "shelf mat" You need to improve your search engine. Also I wanted them shipped to my son at a different address. Almost impossible. Happy w product I received last week. Very unhappy w site.
"
“Thank you for your review. I am sorry if there was any frustration searching our site! I was able to bring up both shelf liners and shelf mats when typing "shelf liner" into the search bar on our site. Our search bar is pretty intuitive, and will bring up any related items when you put in a keyword. However, if you ever have a hard time locating an item please feel free to use our Live Chat option on our site. Our Customer Solutions team is happy to assist! In regard to the shipping address, if you are trying to ship to a different address than the billing address, you just want to make sure that you have unchecked the box that allows you to use the same address for billing and shipping. If you have any other questions, please feel free to contact us at Help@Webstaurantstore.com. ”
"I'd love to do the "Happy Dance" right now, I have what I want, and it didn't cost me an arm and a leg, thank you, thank you, thank you. Now be clear when my order arrives, I'm going to have both fish and chicken, I'll share pics. Have a wonderful day, and thanks again for being so wonderful to me. "
"The part delivered was not the part I ordered. The packing slip was correct, but no the commodity. "
“Thank you for your review. I am sorry that you were sent the wrong part! I pulled up your order and I do see that a case has been opened for you. We are working with the manufacturer to get the correct part sent out to you. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"Just started with your company and have enjoyed it greatly"
"FINALLY found a cheese knife to complement the holiday serving boards I am designing, at a reasonable price and this side of all the oceans! Lots of entries in the U.K. and Australia! Everything went smoothly until I got sticker shock at the shipping page. Wow! Twenty bucks to ship five little cheese knives? Tired of looking, so I just gave in. Hope my Christmas Tree cheese boards sell well!"
" Everything was OK except at checkout. Shipping was excessive for such a lightweight product that I purchased. A small handling fee is OK but this was double the shipping."
"I have always had great service with Webstaurant stores. Everyone is always so willing to help and the orders come within a few days after ordering. "
"Love the ease of the website and ordering."
"I am happy with your quality and prices but I think the shipping charges are too high. I also try to use the coupon codes but they never work"
"I have had great success ordering online with webstaurant. Customer service is great. Usually faster than you would think it could be. My only complaint would be the shipping rate. It should go by the amount ordered. Smaller businesses do not order at the rate for the PLUS and are the ones that need the savings the most. My order was $50.00 shipping, could have bought something else needed if I would shop through a Rep. that comes to my business but online is easier for me. Might have to change my ways. "
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to contact us at Help@Webstaurantstore.com if you have any further questions or concerns. ”