"I need a phone number so I can talk to a person"
"Shipping is almost always fast."
“Thank you for your review! ”
"My experience has been wonderful. I love your site and your offers..
Thank you very much."
"Found what I needed and placed the order! So easy! Thank you!"
“Thank you for the kind words and review! :)”
"I always amazed that WebstaurantStore .com always has what I need in stock and ready to ship. Competitive price as well."
“Thank you for your review! ”
"The shipping cost is way to high to justify using this site again!"
"Easy to navigate this sight and find needed products."
“Thank you for your review! ”
"A fitting that holds the frame together arrived stripped. Worthless, it won't hold up the heavy block.
Being censored can't leave 1 star."
“Hi Paula, I'm sorry to learn about the damage to your fitting. Please reach out to us via email at help@webstaurantstore.com or live chat with us here: https://link.webstaurant.store/livechat so we can better understand the situation.”
"Always a fast and secure delivery ery. "
“Thank you for the review! :)”
"Always a great selection with quick and easy shipping. "
“Thank you for your review! :)”
"Informative and stress free!
"
“Thank you for your review! :)”
"U need to offer. Discounts on shipping cause if I find a place with free shipping I’m going to order from them next time"
“If you are looking for additional savings and free shipping, check out WebPlus at https://link.webstaurant.store/Web-Plus ”
"This was my first time ordering and I needed my account to be set-up as tax exempt. After uploading the certificate, estimated time to update account was 7-10 business days. It took less than 2 and they notified me that my account was ready. Awesome experience!"
“Thank you for your review! ”
"I really like your products, just wish there was a better shipping rate."
“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”
"HORRIBLE COMPANY and COMPLETE SCAM! Took $524.46 of my money without ever shipping a product. Had to dispute the charge with my bank to get any resolution.
ASK ME FOR SCREENSHOTS, chat transcripts. I have it ALL!
Order: xxxx3016
Item: Regency work table 36”x72”
Description: “ships in 1 business day” for Plus members. I am a Plus member. (WAS——cancelled!)
Spent over 3 hours begging Supervisors in Customer Service to get this product shipped.
1. Order on Wed, 2/28/2024.
2. Writing this on Sat, 3/2/2024. No product shipped, but “kindly” informed “It is in stock and ready to ship in our warehouse”.
3. As of last night, I was charged $524.46 LAST NIGHT for the order, but they still have not shipped the product and cannot give me any timeframe when they will ship it or when it will arrive.
This company is a complete scam. They do not supply the products they claim or advertise on their website. They do not meet their obligations. Their Customer Service is ABYSMAL at the very best.
Avoid this place at yours and your bank account’s peril!!"
“Thank you for your review and I am very sorry to hear that your order was delayed! I am happy to look further into an estimated ship date if you can message me the order number, or the email address associated with the order. I look forward to hearing back from you! ”
A rep from WebstaurantStore, WebstaurantStoreAdmin, has responded:
“Hi there, you can call our Customer Solutions team at 717-392-7472.”