"I have a lot of usual and unusual needs for my business, and the Webstaurant Store is a fantastic vendor for me to get shipping supplies and other items that I need to process my farm and garden products. They also have items that I can throw in to make my personal life easier. They have great prices, and even better in the bulk amounts that I need for business! Bonus, I have had fantastic customer service experiences when I needed to contact them, they are always wonderfully quick and courteous! Highly recommend this vendor!"
"So I ordered whip cream dispensers which are $19 something if you buy 6. I bought 8 and was charged $19 something for the first 6 and a higher price for the other 2.
So let me get this straight; if I order more .... you charge more?
I am pretty annoyed about this and in the future will be looking at your competitors more closely.. or just ordering direct from China.
Will be your loss as I order for 3 stores.
This is really deceptive pricing and I am not happy about it. "
"If there was an option for 0 stars, I would pick 0 stars. They do not accept returns. They will find an excuse for you not to return an item. I simply purchased a product and simply did not want it. They told me you have to sell it online on your own we will not accept returns for simply not wanting a product. I said it was a mistake I purchased that product, they basically implied deal with it. Don’t but from web restaurant. There is no way you can check the product, and once you purchased, even to see what the product looks like, YOU BOUHGT IT.. "
“Thank you for your review. I was able to look at your order and I do see that we set up a return for you. We do accept returns on items that are unused, in the original packaging, free of damage, and delivered within the past 30 days. I see that you notified us on 2/13/2020 regarding your desire to set up a return and we did so for you. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions about your return. ”
"THE WEBSTAURANT WEBSITE IS EASY TO USE AND VERY QUICK TURNAROUND TIME. "
"Always a quick and easy process. Never have trouble finding what Im looking for."
"Purchased product, received product, opened product to find it defective. Manufacturer advised me to call WebstaurantStore to resolve. WebstaurantStore said it would take 5 days for their manu. rep to decide whether it was a warranty issue (it was broken right out of the box). I protested, saying I would miss an event and the $$ earned there. They didn't care but assured me they would get back before 5 days. It's been 10. No response from them. Do yourself a favor and shop elsewhere. Who can afford to lose the $$ WebstaurantStore causes you to lose??"
“Thank you for your review. I am very sorry to hear that there was an issue with your Waring range! I reviewed your order and I see that you notified us of the issue on 1/31 and we did follow up with an email to you on 2/4 requesting additional information in order for the manufacturer to complete the warranty request. I do see that this warranty claim has been completed and you were provided with a resolution of a reshipment or a refund. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any other questions or concerns. ”
"I was looking for serving spoons and the search was so easy. From the search options, it took me to what I needed. I will continue to shop here."
"I think webstaurant is making money off of the shipping as well"
“Thank you for your review. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns!”
"I am a reseller of your products. I would like to see if I ship something to one of my customers if they can use a label that does not have your logo on it."
"Horribly high shipping cost. Will not recommend to anyone. They got this one sale, but not another from me. $45.57 to ship a professional cutting board? Ridiculous!"
“Thank you for your review Tina. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. All shipping costs are reflected in the cart page before you decide to check out. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any other questions or concerns. ”
"I really love the website and 24 hours customer service. I also think that Plus membership is a good way to save on shipping, I wish all my products were Plus eligible. My only problem is packaging of the items. Most of resellers can't afford checking every single item before re-shipping. 2 out of 12 items always have broken/missing barcode and whatever is packaged often has cracked/ripped packaging. I do not have time to return those few items, so i just use them myself or gift to my friends since the product is still awesome, just not for resellers. I wish they paid just a little extra attention to merchandise that is being shipped to resellers."
"Ordering is very easy. Chat is prompt. No problems."
"Got the beater my wife needed for her Kitchen AId mixer. "
"Found this site while searching for specific steak knives. The site is extremely user friendly and the prices are great! Will definitely purchase from webstaurantstore.com again."
"Out of stock on an item, so we substituted another item. Since we lost days, I asked if the shipment could go out today. She said no, they are not able to give any special effort to help. Can't do attitude."
“Thank you for your review. I was able to review your order and see that it was placed on 1/31 and shipped out that same day. Items that are in stock and shipping from our warehouse are typically able to be shipped out in 1-2 business days. We are not able to guarantee the date, however, unless a customer opts for Next Day or Second Day shipping. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns.”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I am sorry for any frustration regarding the pricing listed on our site! If you look at page for this item it does state that the regular pricing is $20.49 each. The site also lists a quantity discount and the price is $19.50 a piece if you "buy in lots of 6". Since you bought 8, and not in lots of 6, you were charged the lower price for the lot quantity and then the regular price for the additional dispensers. Please feel free to reach out to us at Help@Webstaurantstore.com. ”