"I've already explained my situation to the rep I was speaking with a week earlier. I buy a lot of items from Webstaurant and I usually never have to return or exchange anything. The one time I needed to exchange an Item (order #491699070) I was told that I had to pay a restocking fee and pay for the return shipping which will make me lose a lot of money. All I wanted to do is exchange it since I ordered the wrong size. "

"My product presentation is great!!!"

"your shipping and handling is tooooooo expensive and will not order this again on this website. I know we all need to make a profit, but this is ridiculous to have a $15 shipping/handlng I live live locally enough that I dont' believe it needs to be this hype. So the deal is, they offer a great price on the product, then beat you over the head with shipping/hanging"

"Went looking for some glassware recently and couldn't find quite what I wanted in any of the usual places, so I did a Google search and WebrestaurantStore came up. The had what I wanted for a good 30% less than I usually paid, so I decided to give them a try. I had some special delivery instructions, and they contacted me literally within minutes of my order being placed to confirm them.

My package arrived in two days, much sooner than expected. The glassware was impeccably boxed and protected -- I think you could have thrown it of the back of a truck, and it would have survived intact.

The product was exactly as described, and exactly what I needed, at a fabulous price. I buy a lot of stuff on-line, but this was maybe the best on-line purchasing experience I've had, ever. Will definitely be shopping this vendor again. Recommended."

"they have exactly what i needed. "

"I have filled out the tax exempt information. I did so a while back and still have not received my exemption status so I am kind of unhappy at the moment as I order pretty consistently with you guys. Every other website has approved me within 24 hours so I am needing to know what it is going on please. my email is ****@****. I except a response and resolution to this problem please. thank you for your time. "

"The customer service was able to help me find the compatible table base for the table top I was purchasing."

"I ordered 1000 dinner butter mints from these people. They came in a timely manner, but when I opened one, then about a dozen, they were all hard as a rock and had very little taste. Very unacceptable!! I emailed them a very smooth, courteous email explaining what happened and they responded quickly. But their response was very odd, maybe meant to be funny, but it wasn't. They said they couldn't take them back because their strict control was to maintain the high quality of their products. Maybe they should have started that control and should have been implemented BEFORE they took my $$$ and sent the junk they sent. OK....here is their resolve....they said the best thing for me to do was to go out and try to sell them locally to get rid of them and recoup some of my money, that they were very happy to take. I was very nice in my response, telling them I was a Real Estate Developer/Contractor and really had no interest in "peddling dinner mints" in my local area. Maybe they had too much wine at lunch, but their response is about the most unprofessional reply I could have imagined. If they were trying to be humorous, they failed.
So needless to say, my review of this company is a -10, and would not recommend anyone purchase from them......unless you want to get a crazy, ridiculous response and waste a little money.
If the owner/management is interested and doubts what I have said, please let me know and I'll be happy to provide a copy of the email that was sent to me.

Steve McCay"

"SO easy to order, and reorder products. The Rapid Reorder feature is the best thing ever. Great options, great website, easy ordering, great prices. Fast delivery. Thanks!"

"We have been looking for chairs for our Dietary department for the staff to set in . Something that we feel is safe . No arms, comfortable setting and reasonably price . We looked at other web sites and we found Webstaurant to the better Quality for the price ."

"don't charge a shipping fee boneheads"

"I have a lot of usual and unusual needs for my business, and the Webstaurant Store is a fantastic vendor for me to get shipping supplies and other items that I need to process my farm and garden products. They also have items that I can throw in to make my personal life easier. They have great prices, and even better in the bulk amounts that I need for business! Bonus, I have had fantastic customer service experiences when I needed to contact them, they are always wonderfully quick and courteous! Highly recommend this vendor!"

"So I ordered whip cream dispensers which are $19 something if you buy 6. I bought 8 and was charged $19 something for the first 6 and a higher price for the other 2.
So let me get this straight; if I order more .... you charge more?
I am pretty annoyed about this and in the future will be looking at your competitors more closely.. or just ordering direct from China.
Will be your loss as I order for 3 stores.
This is really deceptive pricing and I am not happy about it. "

"If there was an option for 0 stars, I would pick 0 stars. They do not accept returns. They will find an excuse for you not to return an item. I simply purchased a product and simply did not want it. They told me you have to sell it online on your own we will not accept returns for simply not wanting a product. I said it was a mistake I purchased that product, they basically implied deal with it. Don’t but from web restaurant. There is no way you can check the product, and once you purchased, even to see what the product looks like, YOU BOUHGT IT.. "

"THE WEBSTAURANT WEBSITE IS EASY TO USE AND VERY QUICK TURNAROUND TIME. "