“Thank you for your review. I do apologize for any frustration regarding your order! For clarification, when looking at items on our site there will be an icon that specifies if the item is BPA free. If you do not see that icon on the page, then we cannot guarantee that it is BPA free. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. Our return policy is listed on our site for reference. In regards to the items that you never received, the order number you provided for this review does not show that any items were returned to us. We would like to assist with this this further, so please reach out to us at Help@Webstaurantstore.com with the order number so that we can look into this for you. ”

“Thank you for your review. I was able to pull up your account and I see that you cancelled the Plus subscription, so any further orders would not have the benefit of the Plus program. This is an automatic renewal, so you are charged each month unless you cancel. I see that you cancelled this on 3/26 prior to placing an additional order. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any other questions or concerns. ”

“Thank you for your review. I am sorry that some of the items on your order arrived with damage! I did review your order, the pictures, and the correspondence that took place between you and our team. When you accept a common carrier shipment, you are asked to sign a Proof of Delivery. This is a legally binding document, and by signing this without any notations of damage, you are acknowledging that the shipment arrived to you in good condition. You did not note on the Proof of Delivery that there was any damage, which means that we cannot prove to the carrier that this was damage that occurred in transit. Before you place a common carrier order with us, there is information in the cart that explains how to inspect the shipment and note any damages. In addition, this information is included in both the confirmation email and the shipping notification email. It is the customer's responsibility to fully inspect the shipment before signing the Proof of Delivery. We are not able to gather any compensation from the carrier for this damage, as this was not noted. I do see that we made an exception and provided a 25% credit back on your original form of payment. Please note that this was done as a courtesy to you, and this compensation came directly from us. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”

“Thank you for your review. I am sorry for any inconvenience. I was able to review your order and I see that what you had ordered was not intended for residential use. Since the shipping address you entered was a residence, we did reach out to you and requested that you send us information about what commercial location these were being used in. Since you were not able to submit documentation for your commercial location, this order was cancelled. Anyone is able to place an order on our site, however some of the items that we sell are only to be used in commercial settings. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any other questions or concerns. ”