"We are very satisfied with the prices, product and delivery schedule of the Webstaurant. We have ordered from them for the past two years and never once had a problem. "
"I really appreciate your customer service as a valued customer. Truly, a valued customer."
"Very organized in categorizing easy to use menu with item picture. Has everything you need and very clear on what’s available or yet to come
LOVE IT."
"Had item needed at good price. Thanks"
"I love the ordering part and the especially the confirmation part.
Not everyone out there has it so well & informative that is as assuring."
"Loved how everything was so well arranged and easy to navigate. And what a huge selection!!!!"
"Quick easy ordering
Customer Service answers quickly and makes adjustments too.
"
"We ordered some products that ended up having BPA in them. We tried to return them unused but had to pay a restocking penalty on top of losing the cost to ship it to us and back.
We recorded similar products that were BPA free and they never made it to us before being returned to Webstaurant where they only credited our account for a few of the items ordered. Wish they were a better company to work with but the prices are usually competitive as long as you get the correct item the first time around. "
"Webstaurant is go to shop"
"Ordered 3 cases of product but they only had two on hand. They shipped those two and shortly thereafter received the third. Thanks a bunch."
"I love shopping on this site as the prices are reasonable and I am not forced to have a running bill every month. I like to host my own personal brunches and tea parties; fortunately Webstaurant has been my go to for almost 8 years. "
"I am more than pleased with both the value and service we have received "
"Great prices, quick turnaround, works great for businesses of all sizes!!!"
"Plus shipping cut off in different time zone about a minute after I was hitting order button, have to close due to virus and customer service could not offer the free shipping"
“Thank you for your review. I was able to pull up your account and I see that you cancelled the Plus subscription, so any further orders would not have the benefit of the Plus program. This is an automatic renewal, so you are charged each month unless you cancel. I see that you cancelled this on 3/26 prior to placing an additional order. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any other questions or concerns. ”
"ordered 3 sinks, 3 bay sinks got damaged badly, and other damages on utility sinks.
Refused to replace the items, because we didn't inspect the sinks upon arrival, despite the fact they wrap the entire 9 bulk products on top of each other on one pallet.
How can they expect us to unbox every item upon arrival before signing notes? That will take an hour!
Blame us for receiving the delivery without "damage" note, and that's it. No effort in processing the replacement.
Zero customer protection and satisfaction. Awful management with their 3rd party carrier.
Shop somewhere else."
“Thank you for your review. I am sorry that some of the items on your order arrived with damage! I did review your order, the pictures, and the correspondence that took place between you and our team. When you accept a common carrier shipment, you are asked to sign a Proof of Delivery. This is a legally binding document, and by signing this without any notations of damage, you are acknowledging that the shipment arrived to you in good condition. You did not note on the Proof of Delivery that there was any damage, which means that we cannot prove to the carrier that this was damage that occurred in transit. Before you place a common carrier order with us, there is information in the cart that explains how to inspect the shipment and note any damages. In addition, this information is included in both the confirmation email and the shipping notification email. It is the customer's responsibility to fully inspect the shipment before signing the Proof of Delivery. We are not able to gather any compensation from the carrier for this damage, as this was not noted. I do see that we made an exception and provided a 25% credit back on your original form of payment. Please note that this was done as a courtesy to you, and this compensation came directly from us. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I do apologize for any frustration regarding your order! For clarification, when looking at items on our site there will be an icon that specifies if the item is BPA free. If you do not see that icon on the page, then we cannot guarantee that it is BPA free. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. Our return policy is listed on our site for reference. In regards to the items that you never received, the order number you provided for this review does not show that any items were returned to us. We would like to assist with this this further, so please reach out to us at Help@Webstaurantstore.com with the order number so that we can look into this for you. ”