"I'm not a restaurant owner so I appreciate when Webstaurantstore offers smaller quantities for purchase. If you can't find it here, you probably can't find it anywhere! And the prices are great!"
"I do like the service that we get from Webstaurant. The only negative aspect is the damage to the 9" Round 3-compartment Heavy Weight Container with Lid (128HD12COMBO). It is mostly the lids that are damaged."
"This is the ideal site for all your sanitary needs in and out of the kitchen."
"I ordered a set of four chrome shelving posts, along with a set of shelves. I ordered stationary posts. This somehow got changed in the order to mobile posts. When the mobile posts arrived, I contacted the company. They refused to help, claiming that I had ordered the wrong item. They wanted me to return the posts at my expense, even though return shipping is about the same as the amount of the refund. Then, they wanted to charge me for the replacement item, including new shipping charges. What a racket! Don't waste your money on buying products from this company. "
"Make absolutely sure you know what you are ordering from this business. I ordered a simple sink, but did not carefully read other customer reviews of it where it was described as flimsy and cheap by a number of people. I could not have something of poor quality in my space, so I did not open it and returned it. I wondered why they were so accommodating on the return until if found out they charged 30% for returns, even unopened and/or unused. I'm sure that equals the profit on the sale so they get it back and get to resell it again. A great scheme if you can get away with it. Yes, Webrestaurantstore I understand your restocking policy is spelled out on your website - these days people buying product online don't assume they will be returning it and scour websites for outrageous restocking fees. So, after they took 30% (and a portion of the sales tax which they should NOT keep) plus I paid for return shipping, I got 42% of what I paid to return what other customers described as junk. (unused junk by the way.) Truly a buyer be aware experience. "
“Thank you for your review. I am sorry to hear that you are frustrated with our return policy and the quality of this sink. This sink does have a five star rating and we do list the customer reviews directly on the item page so our customers are able to see this information before deciding to place an order. In addition, our return policy is also listed on our site. We are only able to accept a return if the item is unused and in the original packaging. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. I do see that when you contacted us regarding this return, we did inform you of what the return fees would be to see if you wanted to proceed with the transaction. If you have any further questions or concerns, please feel free to reach out to us at Help@Webstaurantstore.com. ”
"From order to delivery it was simple, fast and convenient. The website and ordering was easy to navigate. The items arrived a couple days later boxed up like a champ. "
"I have paid for and been a member of the Plus add on (at $99 per month) since it's conception. I have attempted to order several items in the last week, items necessary for my business, with shortages during this COVID 19 madness.
I have waited online chat for over 30 minutes with no response. Today I was successful and was given every excuse how I changed my address on my Plus account. I am the only person with access to my account and did NOT change anything on my account. After repeated requests to speak with a supervisor, I finally got had an email exchange, where I was finally offered a once of $50 voucher. As I have had to pay exorbitant prices for the items, elsewhere, that I required to continue trading, I consider the "compensation" inadequate, with NO apology."
“Thank you for your review. I am sorry for any frustration. I did review the order and the correspondence that took place. As explained, the saved address in your account must have the Plus logo next to it in order to get the free shipping; this must be the default address that is checked off in your account. Regardless of whether you have the same address saved multiple times in your account, the one with the Plus logo must be selected as the default. This was not an issue on your previous orders with us, and you were not removed from the program. We did advise that the only way the default address is changed is if another address is manually entered while checking out, or if you checked out through PayPal. This was not changed on our end. We did not refund you for the month of Plus as you used the benefits during the month. I reviewed the emails and we did apologize for any frustration and inconvenience that this situation caused you and we applied the store credit as a one time exception. If you have any further questions or concerns, please feel free to reach out to us at Help@Webstaurantstore.com. ”
"Order 2 small parts. A heater switch and a heat bulb for a popcorn machine. Cost me $12 and some change. Go to check out and SHIPPING IS $19.76. WTF!!!!!! Tried talking to online help and they completely ignored me and my concerns. "
“Thank you for your review. I am sorry that you are frustrated with the shipping costs. These costs are listed in the cart page before clicking on "Proceed to our Secure Checkout" so our customers are able to see what the shipping cost will be before continuing with their order. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"webstaurantstore.com is an excellent company to do business with. This is my 4th or 5th time to order from them. Fast service. Never any problems."
"I've just placed my order, so I can't comment on shipping or product quality, however, the shopping and purchase experience was great! I appreciate the simple website design, and the fact that PayPal is a payment option. "
"Well what I can tell, this people almost have everything prices are ok, wish they make free delivery on everything "
"Been ordering through webstaurantstore.com for over two years and their prices are great, easy ordering options, high quality products, and excellent customer service. Very happy from large purchases to small. Very pleased and will continue to order products with them. "
"my order and the entire process was less than easy. "
“Thank you for your review! I am sorry to hear that you had a frustrating experience. I reviewed your order and I see that this was cancelled, after requested by you, due to the timeline of shipping and receiving. I do apologize, however we are not able to hold orders as they start processing in our warehouse as soon as they are placed. If you have any further questions or concerns please feel free to reach out to us at Help@Webstaurantstore.com. ”
"I love all the options but hate the shipping costs- they’re ridiculously high!"
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns!”
"Ordered 8 oz. glasses. Never opened box. Need to return/exchange for 6 oz. same glassware.
$20.00 restocking fee + $15.00 shipping label =$35.00. Wrote a live chat and ask if I could at least get a free shipping label for the exchange....? Nope.... Well live and learn and don't return "literally"! "
“Thank you for your review! The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. Our return policy is listed on our site, and does explain that the customer will be responsible for the return shipping and a restocking fee. Please feel free to contact us at Help@Webstaurantstore.com if you have any further questions or concerns.”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for you review. I am sorry to hear that there was frustration with your recent order. The mobile posts were ordered, and our system does not swap items out of customer's carts. The mobile posts were listed in the confirmation email that was sent to you after the order was placed. We do include this information in that email so our customers are able to review their orders and make sure that they ordered the correct items. Our return policy, and return fees, are listed on our site. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. I do see that we already made an exception and have refunded you for the posts that you ordered. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”