"Twice, i put in to deliver to a business. Which was a few dollars cheaper. I double checked as I completed the order that it is to be delvered to a business. Yet, in the end they raised the shipping an extra $5 bucks for residential delivery. Very frustrating and BAD business practice !!!!!!!!"
"We own a small restaurant business and there is no way a small restaurant business can continue to order these items with the ridiculously high shipping charges! Great products at great prices; however, shipping costs having discouraged me completely."
“Thank you for your review Miranda. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. I did review your last order and I do see that it was placed within a couple weeks of your previous one. To cut down on shipping costs I would recommend placing one larger order, rather than placing more frequent smaller orders. Please feel free to reach out to us at Help@Webstaurantstore.com.”
"We have been using this vendor to supply us with insulated shipping containers. We enrolled in their "plus" program because their shipping rates are dynamically driven. The fast you need them the higher the cost, as you would expect. However, we found that if we bought the $99 monthly plan we could ship stuff regular ground. With some planning that was acceptable and cost effective. I tried to place an order today for containers and was told, after the order was placed, that the order wouldn't even ship for TWO WEEKS. I contacted them via online chat and was told they didn't have any in stock and would have to ship from the manufacturer. They blamed the manufacturer for the long ship time. Well, it's two weeks to Christmas. I don't need the containers after Christmas, I need them before. There was no acknowledgement of that, even though I told them I needed them sooner and that two weeks was unacceptable. They wouldn't even try to do anything about it. All the while I was going back and forth with them I was Googling and find another vendor who had the product and would not charge me $100 a month to ship the product regular ground. I ordered and got a confirmation that my containers would be here in a few days. Same dang containers, instant customer service. I've canceled everything at WebstraurantStore and will take the $1500 a month we were spending on various supplies to someone who can deliver reasonably. "
“Thank you for your review Jeff! I am sorry that you are frustrated with the lead time on the containers that you ordered. I was able to take a look at your order, and the item that you ordered does have a two week lead time that is listed on the item page. This item also always ships directly from the manufacturer. There is a paragraph, in the product details on the website, that says "Because this item is not stocked in our warehouse, processing, transit times and stock availability will vary. If you need your items by a certain date, please contact us prior to placing your order." I do apologize that this would not arrive to you in time. Please feel free to contact us at Help@Webstaurantstore.com if you have any other questions or concerns. ”
"first went very well everything well packed, good quality. SO I will use them again. "
"Ordered Vak-pak it on a Friday and it arrived Tuesday. Fedex damaged the box, but, it was so well packed that the unit was perfect. Oil-less motor is way quieter in person than in the videos. Much quieter than a small Food Saver type system. Pulls an incredible vacuum. Company was great to deal with, with friendly staff and fast response time. Will definitely order from again."
"I saved almost 50% by using Webstaurant! I chatted on-line and my shipping questions were answered immediately."
"Relook at shipping. expensive "
"Firstly, the pictures are very misleading . I ordered what i though were dinner plates they turned out to be cake plates . When I decided to return to see if I could order the correct thing . I was hit with a 30% restocking fee and a return shipping fee . So out of the $50.99 I spent ordering the wrong thing , when they have taken all their fees from that I'm left with $27.99. its safe to say I wont be ordering from this place again ... its sad what the customers have to go through to try to fix an error or to attempt to return their product . Its a hit on the customers and the money that they have spent with this company . Very disappointing ."
“Thank you for your review. I am sorry to hear that the plates you ordered will not work for you! I was reviewing your order and I do see that you needed to return the Acopa 5 1/2" Bright White Wide Rim Rolled Edge China Plate. We do include food in the pictures of the plate so you can see the relative size of the plates. In addition, the dimensions are listed directly on the item page as well as in the title. I am sorry if you felt like the information was misleading, however we do include as much information as possible on our site so customers can feel confident about their purchase. If you ever have any questions regarding the product before placing an order, please feel free to reach out to us directly through email or our chat option. In regards to the return fees, our return policy is listed on our site under the Conditions of Use. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any other questions.”
"Great website and a wide variety of choices of equipment. Not thrilled with shipping charges which I consider very high. "
" I plan on ordering more in coming months...Have whole restaurant to equip.."
"Cost was about $16 for a 3" nylon bristle pipe brush. Shipping was nearly $20 though. Shipping charges are OUTRAGEOUS for this item. Brush weighs a few ounces and can be rolled up (flexible shaft) and placed in a USPS packet for about $5. Won't be doing business with these people much more due to this."
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to contact us at Help@Webstaurantstore.com if you have any further questions or concerns.”
"Love the web checkout! Fast, easy and populates even when I have forgotten to log in. Great Job."
"Shipping was twice the price of what I ordered!"
"I was not shown how much was the shipping cost was going to be when I used paypal. I wished I was shown the shipping cost before the payment went through."
“Thank you for your review! When you are in your cart, the shipping cost is calculated before choosing to proceed to checkout. I do apologize for any confusion, however the shipping costs are not hidden. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any additional questions or concerns. ”
"It was easy to find what I wanted, easy to order it and check out, and the woman via chat was very helpful. Nice."
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review Richard. I am sorry that there was a discrepancy with your shipping address! For your previous order there is a $3.92 difference between it shipping to a commercial location or location zoned for residential use. While I do see that you are shipping your order to your business location, the system is showing as zoned for residential use. I have gone ahead and updated your order to the correct shipping cost and sent you an updated invoice for your records. I apologize again for any confusion. Please feel free to reach out to us directly at Help@Webstaurantstore.com if you have any further questions or concerns. ”