"Purchase a Avantco Merchandiser Refrigerator couple weeks ago. Order process and delivery time was good. Upon starting this unit is very loud. The inside fans are running at very high RPMS it sound like 747. Over all quality is construction quality is good. This could annoyed customers!"
"Do yourself a favor and don't even consider buying from them, no matter how cheap their price is compared to everyone else. It is not worth it. I bought a hot water dispensing machine. It didn't work since day 1 and they didn't let me return it, claiming it was opened and used. First, I had to open it to know if it is working or not. Second, I have never used it because the product is defective. The customer service was horrible and just tried to take your money. The company didn't stand behind their products and told me it was not their issue, it's the manufacturer's issue, so file warranty claim with them."
“Thank you for your review. I am sorry to hear that the hot water dispenser is not working properly! When you purchase an item with a warranty, you do have to follow the manufacturer's warranty process. The warranty for the hot water dispenser is listed directly on the item page so you are able to review it before placing an order with us. I did review your order and see that you have been working with the manufacturer through their warranty process. I do apologize if it is taking longer to resolve than you would like, however when you purchase an item with us you are also purchasing the warranty and the warranty process does need to be followed. Please feel free to reach out to us at Help@Webstauranstore.com if you have any further questions or concerns. ”
"Fast, convenient, great products"
"Shipping is 1/3 the purchase price of the item. I won't purchase from webstaurant again. Ridiculous "
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns.”
"Great place to shop and buy for all the bakery and restaurant supplies, absolutely the best. "
"I have been very surprised and pleased with the prices, delivery, and selections available to serve my BBQ restaurant. Paper goods, condiments, spices, and a whole lot more and the big thing is I do not have to deal with the big food providers and their minimums!! Keep it up, I am always looking to add to my growing list of items I depend on Webstaurant Store for."
"I have been ordering items for several years. I have never been disappointed. I have never had to voice a complaint."
"Ordered a grill. Before delivery was contacted by the shipper asked if a lift gate was needed. I told the shipper no. Had a lift truck on site. Delivered on a truck with a lift truck but was not used or needed. We slid in the back of our truck. They charged my cc a week later for a $60 lift gate charge. After many phone calls and emails charge remains. Do not trust WebstaurantStore with you card info. Grill is a good product however they will charge your card when the want. "
“Thank you for your review Randy! I do apologize for any frustration regarding the review. We were notified by the carrier that a liftgate was required for your delivery. Since it was not chosen at checkout, there is a$60 fee to add it to an order. We did reach out via email on 12/11 asking for confirmation on whether you needed a liftgate. We did not hear back from you so we reached out again on 12/17 and advised you that the card would be charged so the carrier could go ahead and deliver. At this time I do see that the liftgate fee was refunded as this was not needed when the delivery occurred. I do apologize for any inconvenience. Please feel free to reach out to us at Help@WebstaurantStore.com if you have any other questions. ”
"Very frustrating and quite diassapointed. I've been waiting for almost a month for this $200 sausage stuffer. First, I was led to believe it would be shipped on december 5th and arrive sometime the following week, then, it shipped on 12/10/19 and I was guaranteed it's arrival by the end of the day yesterday 12/14/19 and because of this fact I have been thawing out 50lbs of wild game meat for the entire week and I have the meat all thawed out and ground up waiting the arrival of this product I was assured would be here yesterday. So now I have 50lbs of wild game meat and the 25lbs of pork I mixed it with that is on the verge of spoiling and I wasted and entire Saturday getting ready and waiting for this damn sausage stuffer to never show up. And now its Sunday and I wont have the sausage stuffer until god only knows when and I'm positive my meat is going to spoil within a couple more days. Terrible customer service, I was not given any updates on when my order would arrive and I had to prompt someone to look into this for me, now I have been mislead causing the spoilage of over 50lbs of wild game meat, I am quite frustrated at this point!! I will be filling a complaint with the BBB AND the attorney general of Pa."
“Thank you for your review Jesse. I am sorry to hear that there was a delay in the shipping of the sausage stuffer! I did review your order and I do see that this was something that shipped directly from the manufacturer. Email updates were sent to you on 11/21 and 12/6 regarding the estimated ship date. When the order shipped out on 12/11 the tracking information was emailed to you as well. This is how customers are able to keep up to date on where their order is in transit. We are not able to guarantee shipping dates or delivery dates, I do apologize. I reviewed the email correspondence between you and our Customer Solutions team and we never provided you with a guaranteed date, but rather did provide you with estimates based on the information from the manufacturer and the tracking information from the carrier. If you have any further questions or concerns, please feel free to reach out to us at Help@Webstaurantstore.com. ”
"I am very disappointed from webstaurant after being their customers for a long time. whenever I buy electronic items and came with broken, they refuse to exchange, return, or refund. they make you to call manufacture or warranty tech to deal with them instead. I write this matter for all of you be careful with this company. they don't use USA buyer and seller policies. please be aware of it!!!"
“Thank you for your review. I was able to access your recent order and I see that you notified us regarding a vacuum packaging machine that was not working properly. I am sorry that the one side was not working as it should have been. When you purchase an item from our site that has a warranty, you are also purchasing the warranty through the manufacturer. If there is any issue with the machine that you purchased, the warranty information does state the following: "Defective material may be returned to ARY, Inc. after inspection by an agent of ARY, Inc. and upon receipt from ARY, Inc. of shipping instructions specific to the defective Goods authorized by ARY, Inc. to be returned. ARY, Inc. at its sole option, may either (i) replace or repair any defective materials and workmanship (and return the Goods to purchaser without charge), (ii) refund the purchase price, or (iii) grant a reasonable allowance with the foregoing procedure." This information is listed directly in the warranty that is posted on the item page directly. I am sorry that you are not happy with the warranty process, however this is something that has to go through the manufacturer directly. The manufacturer is located in the United States as well. If you have any other questions or concerns, please feel free to reach out to us at Help@Webstaurantstore,com.
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"Great Website layout, easy search feature. great prices on products. Shipping can be outrageous, and the "plus" is a joke. Other than that, I'm happy."
"Twice, i put in to deliver to a business. Which was a few dollars cheaper. I double checked as I completed the order that it is to be delvered to a business. Yet, in the end they raised the shipping an extra $5 bucks for residential delivery. Very frustrating and BAD business practice !!!!!!!!"
“Thank you for your review Richard. I am sorry that there was a discrepancy with your shipping address! For your previous order there is a $3.92 difference between it shipping to a commercial location or location zoned for residential use. While I do see that you are shipping your order to your business location, the system is showing as zoned for residential use. I have gone ahead and updated your order to the correct shipping cost and sent you an updated invoice for your records. I apologize again for any confusion. Please feel free to reach out to us directly at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"We own a small restaurant business and there is no way a small restaurant business can continue to order these items with the ridiculously high shipping charges! Great products at great prices; however, shipping costs having discouraged me completely."
“Thank you for your review Miranda. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. I did review your last order and I do see that it was placed within a couple weeks of your previous one. To cut down on shipping costs I would recommend placing one larger order, rather than placing more frequent smaller orders. Please feel free to reach out to us at Help@Webstaurantstore.com.”
"We have been using this vendor to supply us with insulated shipping containers. We enrolled in their "plus" program because their shipping rates are dynamically driven. The fast you need them the higher the cost, as you would expect. However, we found that if we bought the $99 monthly plan we could ship stuff regular ground. With some planning that was acceptable and cost effective. I tried to place an order today for containers and was told, after the order was placed, that the order wouldn't even ship for TWO WEEKS. I contacted them via online chat and was told they didn't have any in stock and would have to ship from the manufacturer. They blamed the manufacturer for the long ship time. Well, it's two weeks to Christmas. I don't need the containers after Christmas, I need them before. There was no acknowledgement of that, even though I told them I needed them sooner and that two weeks was unacceptable. They wouldn't even try to do anything about it. All the while I was going back and forth with them I was Googling and find another vendor who had the product and would not charge me $100 a month to ship the product regular ground. I ordered and got a confirmation that my containers would be here in a few days. Same dang containers, instant customer service. I've canceled everything at WebstraurantStore and will take the $1500 a month we were spending on various supplies to someone who can deliver reasonably. "
“Thank you for your review Jeff! I am sorry that you are frustrated with the lead time on the containers that you ordered. I was able to take a look at your order, and the item that you ordered does have a two week lead time that is listed on the item page. This item also always ships directly from the manufacturer. There is a paragraph, in the product details on the website, that says "Because this item is not stocked in our warehouse, processing, transit times and stock availability will vary. If you need your items by a certain date, please contact us prior to placing your order." I do apologize that this would not arrive to you in time. Please feel free to contact us at Help@Webstaurantstore.com if you have any other questions or concerns. ”
"first went very well everything well packed, good quality. SO I will use them again. "
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review David! Since this is a commercial refrigerator, the compressor will emit more noise as compared to a compressor in a typical residential refrigerator. You will want to make sure that the refrigerator has adequate airflow around the food inside so the compressor is not being overworked. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any questions or concerns. ”