"I like to work with a friendly team of WebstorantStore. They work quickly, clearly, harmoniously, competently. Excellent specialists in their field. I believe that such work will always be. I wish you success!"
"We have used WebstaurantStore for several years and never had a bad experience. Easy to work with and deliver as promised. Thank you!"
"I have used Webstaurant a few times now and every time I have ordered, my order is speedily delivered far before the estimated date, the prices are extremely competitive with anything you could ever find, and every item is so carefully packaged that there's no chance of damage what so ever!"
"4 month old burner failed under normal use per specifications. "Warranty team" decided they were used improperly. This is the second time webstaurant store has failed to provide satisfactory service. Take your money elsewhere and buyer beware. "
"I love the different products that are offered. Easy to order. Moderately priced. Won’t break the bank! The only problem is shipping when we get cups a lot of times they are crushed at the bottom or have tiny holes in them. "
"Purchased an item was told that had to be returned in original packaging and would still be charged restocking fee. All that is if they decide to take the return.
Joke of customer service "
“Thank you for your review, Joey. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. Please reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns.”
"Tracking number was not working for 1 week, I asked customer service to help me figuring out because it was already 4 days late on monday. They gave me a number to call, 94 callers in front of me.
Then they pretend to be free shipping. But they ask us after being already 7 days late to pay for a lift gate rental ????!!! so we paid $60 because we really needed our product, that was on a thursday. I asked them again when are we expecting to received our product, after giving me a wrong phone number in Ca, they gave me another one in Chicago. They told me 1 or 2 more days. Still didnt got our product until monday. Customer service say it s my fault, the shipping compagny say it s Webrestaurantstore, they always do this scam,.
BTW that s the second time it happen, the 1st time, we waited 3 month to received our product."
“Thank you for your review. I am very sorry that there was an issue with your order being delivered! I reviewed your order and I do see that there was an issue with the carrier's systems being down, which did not allow us or you to check in on the tracking. We are not able to guarantee delivery times, and common carrier shipments do take longer in transit than ground delivery. This item does ship for free, however there is an additional charge for a liftgate, which is displayed in the cart before placing your order. Many of our customers have loading docks or forklifts to accept shipments so liftgate is not standard with shipping. It is an option that is made available to you when you check out. If this is selected at checkout it is just $45. Please feel free to reach out to us at Help@Webstaurantstore.com. ”
"Always so easy to find product. Fast and quality always a thing. Thank you so much!!!"
"I have been impressed with the quality of the products and the quick shipping. I haven't been let down yet! Their customer service is very helpful as well. "
"The company provides great products and quick shipping to Florida!"
"I place an order of a counter top fridge, and it suppose to be arrive in 10 days from the order day, never happen I chatted with a customer representative because they don’t have a contact number to be able to speak with some one all is by chat. The customer representative told me that is in the way and provide me Carrie company information, I contacted them and they said the shipping still in Chicago and it suppose to be arrive in California in that time, this company are very irresponsible with the shippings, as a business owner we depend of this equipments to be in time to run are business with out any delays. Be aware before you order big equipment from this company!!!!! Better to purchase it local!!!! Less issues. Today is September 27, 2019 I placed the order in September 14, 2019. And the shipping still in Chicago very disappointed and frustrate, I bought another fridge in a local store to be able to keep running my business, I am very frustrated!!!!! "
“Thank you for your review. I am very sorry for the issues that have occurred with the Countertop Refrigerated Prep Rail with Sneeze Guard on this order. I reviewed the order and I do see that our shipping team has been in contact with the carrier regarding this delay in transit. I apologize for the inconvenience that this delay has caused. We are continuing to monitor this with our shipping team and will be in touch by the end of the day today. In the meantime, if you have additional questions please feel free to reach out to us at Help@Webstaurantstore.com. ”
"So I order and put it for next day delivery I get it order before there cut off time and then they screw it up. I did a chat with them to make sure this would ship from Oklahoma and they said yes we have all of it in our Oklahoma warehouse. So when all my order doesn't come in i call they cost me about 2-3 hundred dollars for there screw up and they even said it was there fault but still dont bother taking care of there customer. Now for the second part it took me 6 months to finally get my resale tax exempt put back on my account when it was on there already once......... "
“Thank you for your review. I am sorry that there was an issue with your order delivering on time! I would like to look into this further for you, however there was no order number included. Please reach out to us at Help@Webstaurantstore.com with your order number so that we can work on a resolution for you! ”
"I had my orders that has damaged and broken. I contacted them for replace my orders.
They don't take care these damaged item yet. sooo terrible customer service.
never buy from them."
“Thank you for your review. I was able to take a look at your order and I do see that we reshipped you a full case of replacement carafes (12) when only 8 were damaged. After we received pictures of the damaged ale glasses we also credited your original payment method. If you have any questions regarding the resolutions, please feel free to contact us at Help@Webstaurantstore.com. ”
"When I called with a lot of questions, the representative was very helpful and courteous. Customer service looked up details and helped me navigate the website for my order, as well as being honest about delivery timing, since we have a short time until our order is needed. I am very thankful!"
"First time ordering and it was quite easy. Takes you through step by step."
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review Eric. I was able to view the order and I do see that you were using this with stock pots filled with 4 gallons of sugar syrup, five days a week. The induction cooker you ordered is mostly designed for "front of the house" use. There is a disclaimer on the site that states these are designed for occasional, light duty usage. Because they were being used improperly, the warranty was voided. Please let us know if you need us to make recommendations for something more heavy duty. We can be reached at Help@Webstaurantstore.com. ”