"This is the 2nd one of these I have purchased and they are well worth it. It will pay for itself in no time. Then the rest is a plus if you recycle.(which we do) I recommend these!"
"Love you produce.
Shippping way toooo high !,,,"
"Over two months ago we ordered several Coffee Bean dispensers. These were put in storage unopened waiting for our new cafe to open; numerous construction delays. On examination one dispenser was found damaged beyond repair. After we explained our situation to Kathleen in customer service a credit was promptly issued for the replacement dispenser although time had elapsed well beyond our time limit . Most Ethical ! ! ! We have ordered product and appliances in the past with the same great service. "
"I bought 2x64 Oz tabasco chipotle becus they only sell 60ml bottles for 10 bucks a psc in Norway. I have been looking for this for awhile, but nobody ships to Norway. I ordered and the price was amazing and i recieved my chipotle 3(!!!) days after ordering. I mean thats freakin sick, 3 days from inner US to my door in a small town in Norway... 10/10 in ever step!"
"great deal for my bakery supplies."
"Anytime I look for anything online for my restaurant, webstaurant always has it at a lower price. I always find myself coming back here after checking other sites, just to be sure, but webstaurant never disappoints. I've even called their support line with a question about an order once and the rep quickly answered with what I needed to know. Can't say enough great things about this website and the people who operate it!"
"products I ordered came damaged and torn boxes exposed paper products.
not happy with the fact they could not cancel order, and have them come pick up. we don't know what the cups were exposed to on these trucks and damage "
"The postage is ridiculous. "
“Thank you for your review Stan. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"This company does not advertise the actual restocking fee. Find out it will cost me $130 plus shipping to return a door hinge that was $600. Ridiculous. Very sketchy. "
“Thank you for your review Julie. Our return policy, along with the explanation of our restocking fees, are listed directly on our site under "Conditions of Use." Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"I put in the wrong address when I ordered last and renewed my plus membership. I was unable to change it or correct it now I have a large order and I'm forced to pay for shipping again. This greatly diminishes the value of the membership. I'm considering not renewing. You do have the best price for now on these items, but I don't see why I should continue to do business with you when you have such policies that hurt your customer's bottom line unnecessarily."
“Thank you for your review Phillip. I do apologize for any frustration. Our Plus subscription is linked to a single shipping address. You do have the option to update the address when you are renewing your subscription, and have your orders ship to a different address for that billing period. In addition, if you have multiple addresses that you would like to ship to you do have the option to add on an additional shipping address for $49 a month. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any questions. ”
"I have purchased a lot of items from them over the years. I ordered a pallet of brown sugar from them. They shipped me a subpar brand that was not listed on the website. They wouldn't take the return because there is fine print on the website that says they can substitute whatever brand they wanted. They also said that they don't take returns of consumables. Now I am out $1600 because I can't use the sugar. This wasn't the first time I had trouble with their customer service. I purchased an advanco refrigerator from them a couple years ago. It died one week after the warranty & they couldn't help at all. They used the excuse that it should have only been used under light conditions. "
“Thank you for your review. I do apologize that there was frustration with your most recent order. The brown sugar that was ordered does list "Brand may vary" directly on the item page. In addition our "Conditions of Use" page on our site does specify that we are not able to accept returns on consumable items. We do list this information on our site to be as transparent as possible. In addition, customers are always welcome to contact us before placing their orders if they have any questions about the products. I am very sorry if there was any confusion regarding the brown sugar, however this is not able to be returned. ”
"I like to work with a friendly team of WebstorantStore. They work quickly, clearly, harmoniously, competently. Excellent specialists in their field. I believe that such work will always be. I wish you success!"
"We have used WebstaurantStore for several years and never had a bad experience. Easy to work with and deliver as promised. Thank you!"
"I have used Webstaurant a few times now and every time I have ordered, my order is speedily delivered far before the estimated date, the prices are extremely competitive with anything you could ever find, and every item is so carefully packaged that there's no chance of damage what so ever!"
"4 month old burner failed under normal use per specifications. "Warranty team" decided they were used improperly. This is the second time webstaurant store has failed to provide satisfactory service. Take your money elsewhere and buyer beware. "
“Thank you for your review Eric. I was able to view the order and I do see that you were using this with stock pots filled with 4 gallons of sugar syrup, five days a week. The induction cooker you ordered is mostly designed for "front of the house" use. There is a disclaimer on the site that states these are designed for occasional, light duty usage. Because they were being used improperly, the warranty was voided. Please let us know if you need us to make recommendations for something more heavy duty. We can be reached at Help@Webstaurantstore.com. ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review Susan. I was able to take a look at your order and I do see that we were only provided with pictures of the packaging. We did request pictures of the cups and for confirmation on how many cups were damaged, however that information was not provided to us. When anything arrives damaged, we do request pictures so that we can follow up with the carrier. In this situation, I do see that we did make an exception to provide store credit without any further pictures. If you have any other questions or concerns, please feel free to reach out to us at Help@Webstaurantstore.com. ”