"I love the different products that are offered. Easy to order. Moderately priced. Won’t break the bank! The only problem is shipping when we get cups a lot of times they are crushed at the bottom or have tiny holes in them. "

"Purchased an item was told that had to be returned in original packaging and would still be charged restocking fee. All that is if they decide to take the return.

Joke of customer service "

"Tracking number was not working for 1 week, I asked customer service to help me figuring out because it was already 4 days late on monday. They gave me a number to call, 94 callers in front of me.
Then they pretend to be free shipping. But they ask us after being already 7 days late to pay for a lift gate rental ????!!! so we paid $60 because we really needed our product, that was on a thursday. I asked them again when are we expecting to received our product, after giving me a wrong phone number in Ca, they gave me another one in Chicago. They told me 1 or 2 more days. Still didnt got our product until monday. Customer service say it s my fault, the shipping compagny say it s Webrestaurantstore, they always do this scam,.
BTW that s the second time it happen, the 1st time, we waited 3 month to received our product."

"Always so easy to find product. Fast and quality always a thing. Thank you so much!!!"

"I have been impressed with the quality of the products and the quick shipping. I haven't been let down yet! Their customer service is very helpful as well. "

"The company provides great products and quick shipping to Florida!"

"I place an order of a counter top fridge, and it suppose to be arrive in 10 days from the order day, never happen I chatted with a customer representative because they don’t have a contact number to be able to speak with some one all is by chat. The customer representative told me that is in the way and provide me Carrie company information, I contacted them and they said the shipping still in Chicago and it suppose to be arrive in California in that time, this company are very irresponsible with the shippings, as a business owner we depend of this equipments to be in time to run are business with out any delays. Be aware before you order big equipment from this company!!!!! Better to purchase it local!!!! Less issues. Today is September 27, 2019 I placed the order in September 14, 2019. And the shipping still in Chicago very disappointed and frustrate, I bought another fridge in a local store to be able to keep running my business, I am very frustrated!!!!! "

"So I order and put it for next day delivery I get it order before there cut off time and then they screw it up. I did a chat with them to make sure this would ship from Oklahoma and they said yes we have all of it in our Oklahoma warehouse. So when all my order doesn't come in i call they cost me about 2-3 hundred dollars for there screw up and they even said it was there fault but still dont bother taking care of there customer. Now for the second part it took me 6 months to finally get my resale tax exempt put back on my account when it was on there already once......... "

"I had my orders that has damaged and broken. I contacted them for replace my orders.
They don't take care these damaged item yet. sooo terrible customer service.
never buy from them."

"When I called with a lot of questions, the representative was very helpful and courteous. Customer service looked up details and helped me navigate the website for my order, as well as being honest about delivery timing, since we have a short time until our order is needed. I am very thankful!"

"First time ordering and it was quite easy. Takes you through step by step."

"I would give this a 5 star but if you have any type of oil in your product it will bleed thru the bag. I solved the problem by putting a thin plastic bag inside. Extra work especially if you do a high volume of product which I do."

"Hey all! I'm sure not everyone in your team gets to read these, but I know everyone in your team has played a roll in getting our new establishment ready for grand opening! I have been told by many comrades in this industry that Webstaurant is the only place they turn to for supplies and equipment. I am not disappointed in following their recommendations. Your customer service gave me accurate assessments of my shipping dates even though I wasn't very confident that it would be that swift and then, when I placed my order, they also calmed me down by reassuring me it would arrive sooner than I thought. Your packaging was superb. Your prices were and are more than competitive. I'm happy and the restaurant is happy. I hope to do much business with you and your staff in the future, as this is just the beginning for us!
To you and yours, CHEERS!
Phil Johnson - Kitchen Manager (Platinum Wine Lounge, CA). "

"We've been customers for many, many years. Always received our orders faster than we imagined. Great team!"

"I believe Webstaurant has deceptive shipping practices.

Paid over $100 for next day shipping. Turned out to be two day shipping. I was referred to a link showing the technicalities. Since it was after 5pm, it really wouldn't be next day.

Even after completing the purchase, confirmation emails indicated next day delivery. Had something other been shown, I would've quickly cancelled the order.

Other customer friendly online stores are very clear about shipping/delivery dates & times during the shopping/checkout process. They don't post shipping time technicalities on separate links/pages that a customer has to track down.

For a next day $100 fee, a customer expects next day. I've purchased from Webstaurant before. May do so in the future, but now, it'll only be after checking out all other options. I prefer online stores I can trust and that won't rip me off on shipping costs. That's how I feel here, ripped off.

Lesson learned."