"Ordered Vak-pak it on a Friday and it arrived Tuesday. Fedex damaged the box, but, it was so well packed that the unit was perfect. Oil-less motor is way quieter in person than in the videos. Much quieter than a small Food Saver type system. Pulls an incredible vacuum. Company was great to deal with, with friendly staff and fast response time. Will definitely order from again."
"I saved almost 50% by using Webstaurant! I chatted on-line and my shipping questions were answered immediately."
"Relook at shipping. expensive "
"Firstly, the pictures are very misleading . I ordered what i though were dinner plates they turned out to be cake plates . When I decided to return to see if I could order the correct thing . I was hit with a 30% restocking fee and a return shipping fee . So out of the $50.99 I spent ordering the wrong thing , when they have taken all their fees from that I'm left with $27.99. its safe to say I wont be ordering from this place again ... its sad what the customers have to go through to try to fix an error or to attempt to return their product . Its a hit on the customers and the money that they have spent with this company . Very disappointing ."
"Great website and a wide variety of choices of equipment. Not thrilled with shipping charges which I consider very high. "
" I plan on ordering more in coming months...Have whole restaurant to equip.."
"Cost was about $16 for a 3" nylon bristle pipe brush. Shipping was nearly $20 though. Shipping charges are OUTRAGEOUS for this item. Brush weighs a few ounces and can be rolled up (flexible shaft) and placed in a USPS packet for about $5. Won't be doing business with these people much more due to this."
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to contact us at Help@Webstaurantstore.com if you have any further questions or concerns.”
"Love the web checkout! Fast, easy and populates even when I have forgotten to log in. Great Job."
"Shipping was twice the price of what I ordered!"
"I was not shown how much was the shipping cost was going to be when I used paypal. I wished I was shown the shipping cost before the payment went through."
“Thank you for your review! When you are in your cart, the shipping cost is calculated before choosing to proceed to checkout. I do apologize for any confusion, however the shipping costs are not hidden. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any additional questions or concerns. ”
"It was easy to find what I wanted, easy to order it and check out, and the woman via chat was very helpful. Nice."
"Webstaurant ships super fast. The website is very well laid out so you can see the bulk buying price very easily. Thanks to all employees at Webstaurant for being the best!!!"
"There's no sense in writing things that have already been reported. Bottom line, company could care less. If a company has delivery and customer service issues time and time again it's time to hurt them where it matters. Subpar delivery and customer service is not acceptable. This company has very bad reviews and that hasn't changed. It's a good thing that I'll waste more time to let people know and hopefully they will loose business as a result. In this day and age customer retention is important and if you don't care, and clearly they don't, then their bottom line, sales, profit, should hurt them. BUYER BEWARE, DO YOU WANT TO GET A GOOD PRODUCT AT A GOOD PRICE ONLY TO HAVE IT NOT SHOW UP, PUTTING YOU IN THE POSITION TO UPSET YOUR CUSTOMERS? I DONT THINK SO. SO THINK TWICE BEFORE DOING BUSINESS WITH A COMPANY THAT NEEDS TO TIGHTEN UP THEIR ACT. Don't LET THEIR BAD SERVICE IMPACT YOUR CUSTOMERS."
“Thank you for your review Linnea, I do apologize that there was an issue with your recent order! I was able to locate your order, and I do see that you notified us on 10/30 (Wednesday) that you were missing some items. At that point we had requested further information regarding which tracking number you had received, so that we could contact the carrier and start a trace for the missing items. We were not provided that information until later that evening. A trace was started, and the carrier typically has 48-72 hours to complete their investigation. As of 11/1 (Friday), we went ahead and reshipped you the missing items before the carrier was able to complete their investigation, as we wanted to resolve this for you. Please feel free to contact us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"some times deliveries take a while but is ok, they are a good company"
"The Webstaurant website pictures of the plates I ordered looked like gray matte-like flat rectangular plates. But the plates I received were shiny and had an indentation in the middle of each one. When I sent two pictures of the plates to a customer service rep from the company (one picture a screen shot of their website and one the actual plate I received), she initially assumed they had sent the wrong plate because the pictures were that drastically different. The website refuses to admit that their pictures are misleading and won't take back the plates without issuing me a 30% restocking fee. I wish I could attach pictures so anyone reading this review could see the difference. I am kicking myself from buying from this company."
“Thank you for your review. I am sorry for any frustration regarding your order. I was able to review it, and the pictures that you sent in, and I do see that you were sent the correct item. The item page does state that it has a glaze on it, and the picture you sent in does appear to have different lighting, which can make the item appear different. Our Images Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I am sorry to hear that the plates you ordered will not work for you! I was reviewing your order and I do see that you needed to return the Acopa 5 1/2" Bright White Wide Rim Rolled Edge China Plate. We do include food in the pictures of the plate so you can see the relative size of the plates. In addition, the dimensions are listed directly on the item page as well as in the title. I am sorry if you felt like the information was misleading, however we do include as much information as possible on our site so customers can feel confident about their purchase. If you ever have any questions regarding the product before placing an order, please feel free to reach out to us directly through email or our chat option. In regards to the return fees, our return policy is listed on our site under the Conditions of Use. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any other questions.”