"We have been moving more and more business away from Sysco & US Foods due to very competitive pricing and delivery when we need it. We get just one delivery per week from these guys and with Webstaurant I can order when I need it and with in a few days it's there."
"I spoke with a representative before making an order... specifically about delivery time expectations.
They told me to expect 1-2 business days.
Well they broke the shipments down into 4 (FOUR) separate deliveries and ONE WEEK later - I have received a handful of my order.
To Top it off, I paid $142 delivery fee. That completely wipes out any savings you would see from using your normal vendors.
We will not order again.
DO YOUR HOMEWORK BEFORE USING THIS COMPANY"
"Usually have what I need, shipping is super fast (I have the plus shipping plan) and their website is easy to use and find things. "
"Best pot I have found online and for a super price. It met all my requirements. I’m so glad I found this store! Super fast checkout and I knew cost of shipping right off the bat! Thank you"
"First let me inform you that I am not a restaurant owner. I'm just a regular guy who enjoys cooking for my family and friends. In doing so I enjoy having the right equipment and supplies to do the very best that I can. According to my lovely wife my best dish is my smoked brisket. Along with smoking a brisket comes the proper brisket rub, and in the quest for finding the perfect brisket rub, no off-the-shelf rub will do. I have therefore come up with what we think is the perfect brisket rub. Hits the discovery of webstaurant store, and hence the evolution of this review. Prior to the discovery of this website the average batch of seasoning required to put together my seasoning rub cost somewhere in the neighborhood of $45 to $55 at one of the big box stores. The same seasonings can be bought on this website for $18.25. And I don't even have to fight the crowds. Need I say more?"
"Ordered/purchased products, but was sent items from a 2017, p.o. # 26843441. Explaining this to customer service was futile.
Customer service said "no refund." Customer service said that the "mistake" happened on our end. Who says that? Why would she refer to the customer as a liar?
The current shipment did not include items that were put into the shopping cart when purchase was made on 8/24/19. Order date was 8/24, notice of shipment was 8/26. Fine print on bottom says "We cannot guarantee that your order can be modified or canceled at this time. If you wish to modify your order, please contact us as soon as possible." Contact was made as soon as possible. Customer service contacted via chat 8/27.
What company does this? Poor workplace environment will affect customer service/satisfaction. https://www.indeed.com/cmp/Webstaurantstore/reviews
BBB rating has scathing reviews of similar practices. https://www.bbb.org/us/pa/lititz/profile/online-shopping/webstaurantstore-0241-41245874/customer-reviews
"
“Thank you for your review and I am sorry that this is a frustrating situation for you. I was able to pull up your recent order and review what was purchased. I do see that you placed an order for the exact things as you previously ordered from us in September 2017. When you are in your account you do have the ability to add previously ordered items back into your cart. This may have been what took place when you were looking at your order history. The wrong items were not shipped to you, as these were the items that were placed into the cart and confirmed at checkout. I do apologize if you did not mean to place this order, however we are not able to accept returns on consumable items. When you place an order, you are also sent a confirmation email listing the products that were ordered. This information was sent to you immediately after you placed your order, and at that time you were able to review what was ordered and contact us if any changes would have needed to be made. Please feel free to email us at Help@Webstaurantstore.com if you have any other questions. ”
"I ordered a fryer from these guys it shipped out and never showed up at my location. it seems the carrier lost it. well webstaurant says well look into it 7 days later. they said it was lost and would reship. no expidated shipping just shipped common carrier. remember it has now been a week. you cannot call them only talk to them via chat. the reps will say opps sorry but they dont care that im am now without a fryer for 2 weeks. will not do this again to save 150 bucks. lost more in time down than i saved. BTW webstaurant offered nothing to me although i lost hundreds of dollars. "
“Thank you for your review Marcus. I am very sorry for the frustration on this order and that the fryer was lost in transit. While shipments being lost are rare, they can occur. I do see that as soon as you notified us, looking for an update on the order, we started a dock check with the carrier to try and locate the shipment and were able to offer you a resolution the very next day. This item does ship on an 18 wheeler, and these common carrier shipments are not able to be expedited. I do apologize for the inconvenience. Please feel free to contact us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"was very much to the point and helpful thanks "
"Love this website. If you are a cook, their prices are fantastic and product's are of good quality. I am never disappointed. "
"I loved being able to search for specific items and filtering the relevance to exactly what I needed! "
"You had the best price on Hershey kisses for my daughter’s upcoming wedding favors. Thank you so much! Every little bit helps "
"planning a last minute wedding for 40 guest, I. two weeks, I searched online for a store that would give me most of the items I needed I one place, I wanted to buy in bulk in order to save and i needed fast shipping.
WEBSTAURANT STORE met all my needs, my items arrived on time. Upon inspection on the packages, I found several glasses broken, I immediately contacted the company via chat, the response took 3 minutes exactly, and the cust service rep DANIELLE C. owned the problem, apologized and offered me two options to solve it right away! I picked the one that suited me the best.
All in all, excellent customer service, great products, and even with the shipping charges I ended up saving about 50% of what I would have paid anywhere else including prime."
"Very disappointed that produce I ordered plastic deli container really bad quality automatically folded "
“Thank you for the review. I am very sorry to hear that there is an issue with the deli containers that you ordered! Please email us at Help@Webstaurantstore.com so that we can look into this issue for you. ”
"The most horrible experience. Only one customer service person somewhat redeemed the company is Marissa. I WILL NEVER order from your company again and will not allow any other of my departments to do the same. Even of we pay a higher price! You complete ignorance and horrible customer service in response due to all the mistakes on top of it poor treatment and lack of ownership on your end. I has to beg for 45 minutes to speak with a manager!!!!There is no place to comment except from this source.BRANDON should be fired! Or you should train people better, I will make sure that all those I know in the industry, and even those I don't, are warned of your customer service, or lack thereof. I was not even offered a discount for the $1200 plus mistake , which I paid for that could have cost me thousands. I spent hours trying to resolve your MISTAKES! There are many other companies such as yours with good customer service and willing to own up to a mistake. You should be ashamed that this is the service you give customers. After years of purchasing I am astonished of your companies policy and being in the industry of customer service your company will be diminished with these practices. There are too many choices out there for the same business. I will ensure yours will not be one of choice!"
“Thank you for your review. I am very sorry for any confusion or inconvenience. I did review your order and the correspondence that you had with our Customer Solutions team. I am sorry that you were frustrated with the level of service that you received. We are not able to guarantee delivery dates, and all of our dates are estimates. We are typically able to ship out orders within 2 business days, and I see that a portion of your order shipped out the day after the order was placed and the rest shipped out three days after the order was placed. In addition, I do see that Marissa was able to work with our shipping team and warehouse team to make sure that everything shipped out. We also updated you this afternoon to let you know that this may arrive as early as tomorrow. Please feel free to reach out to us a Help@Webstaurantstore.com if there are any other concerns. ”
"My wife purchased several items at 10:30pm, then at midnight one item went on sale for $50 off. Contacted customer service thru chat Suzanne and asked what could be done. She said too bad can't honor lower price, because it is a valid coupon! Then asked about when we receive the item, returning it for refund, again no your stuck. Obviously they not interested in either customer service or restaurant business!!"
“Thank you for your review. I did pull up your order and saw that you contacted us about using a coupon code that came out the day after you placed your order. All pricing is done in real time and coupon codes are not able to be retroactively applied to orders. I do apologize for any inconvenience. You are able to return the product with the standard return fees. Please contact us at Help@Webstaurantstore.com if you would like to return the order. ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review Mike. I wanted to follow up with you, as I had a chance to review your order and the correspondence that has occurred thus far. I do apologize if there was any confusion on processing time versus transit time. If an item on our site does state that it usually ships out within 1-2 business days, that is the processing time. Meaning that the order will ship out from our location within that time frame. I do see that you placed your order on 8/27 and the items shipped out on 8/28 and 8/29. The reason that your items shipped from different warehouses is due to not all of the items being in stock in one warehouse. I am sorry if that is not what you were expecting, but it is for our customers' benefit. We do try and get orders out as quickly as possible, so that does mean that items will ship from several warehouses if need be based on stock count. Please feel free to contact us before placing your order if you ever have questions about what warehouses the items will be shipping from. In regards to the shipping cost, that is able to be seen in your cart before you place the order so you can decide then if you would like to proceed. If you have any other questions or concerns we can be reached at Help@Webstaurantstore.com. ”