"Webstaurant has everything needed for my small business, shopping is always easy. Shipping is a bit of a problem. Shipping costs are very high, even for regular ground service."
"GLAD I FOUND THIS PLACE. EASY TO NAVIGATE THROUGH THE PAGES. YOUR PRICESARE VERY REASONABLE. I LOVE THE SAMPLE PACKS, IT GIVES ME A CHANCE TO TRY THE ITEM TO MAKE SURE THAT IT WORKS FOR WHAT I NEED. I HAVE ORDERED SEVERAL TIMES BEFORE AND WILL ORDER AGAIN."
"I had a shipping question. Here is what set webrestraunt apart. Great prices and free shipping. Some places raise the price and then give what they call free shipping."
"I ordered a class k extinguisher and saw that it was not the one I originally saw when I googled class k dry extinguisher. This one was a class k wet extinguisher. So within the hour after placing my order I web chatted with them to ask to change my order because I needed the dry one. They were no help and said it wasn’t something they would do for me. So now I’m stuck with the wrong extinguisher and the refund policy has a 30% restocking fee plus shipping. Total ripoff artists. Never shopping this site again. Business lost"
"Great products and quick ship. "
"The delivery is always on time and in tact when delivered.
Customer services is awesome will continue to shop here."
"I purchased a mixer from them, upon initial use i noticed the mixer was defective. I contacted them immediately for a return, that's when i was told that they will not replace the item and i need to deal with the manufacturer. It should be in bold letters in their home page so customer's know what they are dealing with. They do not accept return and will not replace an item for you if it is defective. "
“Thank you for your review, I do apologize that the mixer is not working correctly! When an item is purchased that has a warranty, the warranty process with the manufacturer does need to be followed. You did not include the order number in your review so I was not able to take a look at the order. Please reach out to us at Help@Webstaurantstore.com with your order number so that we can look into this further for you. ”
"After receiving goods and waiting a while to open the box found out that the "conditions for use" notice not under "returns" or "policy" that one must immediately communicate damaged goods.
This is a drop ship outfit that controls no product. Better to use the big A or go direct to manufacturer.
"
"I was able to find what I was looking for at very good prices.
I ended up buying some other items here that I need in addition to the first item I found here. "
"This company sells what they want.
I was buying from them beer openers without logo now I place same order they send me beer openers with a company logo.
I use these beer openers for my business and put my logo on it,
but request a return them because I cant use them they told me they will charge 20% restocking fee plus pay for the shipping.
Now is my problem because they send me the wrong stuff,
I will shop around and never buy from them
"
“Thank you for your review. I reviewed your order and wanted to reiterate what was explained in our correspondence with you thus far. The item page for the flat bottle openers that you ordered do state "style may vary." Since these are generic, the vendor and the style may vary slightly. I do apologize that the style varied slightly than when you purchased them last in December 2018, however you were not sent the incorrect product. We are a wholesale distributor, so we do not include any costs for returns within the overall processing of items on our website so you would be responsible for the return shipping and a restocking fee if you would like to return these. If you have any questions, feel free to reach out to us at Help@Webstaurantstore.com. ”
"Recently bought a Meat Grinder machine from them with extended warranty. After a couple of uses (no more than 30 minutes in a single run) the machine started overheating and stops working. Upon contacting the customer support I was told that the company does not cover it under the warranty.
I donot understand why would they even sell a warranty if they cannot honor it. They might have a wide range of products but based on my experience the quality is definitely poor.
I would not be buying from them definitely and would be strongly suggest you to stay away as well.
An Outraged Customer."
“Thank you for your review. I reviewed the order and the correspondence that has occurred thus far. The reason that the warranty is voided, in this situation, is due to improper use. When speaking to our Customer Solutions team you had confirmed that you had never lubricated the unit, and it does state in the manual that you must lubricate the head, plates, and knife of this meat grinder before and after each use. Since the instructions were not followed, this situation does fall under "misuse" which is not covered under the warranty. Please feel free to contact us at Help@Webstaurantstore.com if you have any questions. ”
"We have been moving more and more business away from Sysco & US Foods due to very competitive pricing and delivery when we need it. We get just one delivery per week from these guys and with Webstaurant I can order when I need it and with in a few days it's there."
"I spoke with a representative before making an order... specifically about delivery time expectations.
They told me to expect 1-2 business days.
Well they broke the shipments down into 4 (FOUR) separate deliveries and ONE WEEK later - I have received a handful of my order.
To Top it off, I paid $142 delivery fee. That completely wipes out any savings you would see from using your normal vendors.
We will not order again.
DO YOUR HOMEWORK BEFORE USING THIS COMPANY"
“Thank you for your review Mike. I wanted to follow up with you, as I had a chance to review your order and the correspondence that has occurred thus far. I do apologize if there was any confusion on processing time versus transit time. If an item on our site does state that it usually ships out within 1-2 business days, that is the processing time. Meaning that the order will ship out from our location within that time frame. I do see that you placed your order on 8/27 and the items shipped out on 8/28 and 8/29. The reason that your items shipped from different warehouses is due to not all of the items being in stock in one warehouse. I am sorry if that is not what you were expecting, but it is for our customers' benefit. We do try and get orders out as quickly as possible, so that does mean that items will ship from several warehouses if need be based on stock count. Please feel free to contact us before placing your order if you ever have questions about what warehouses the items will be shipping from. In regards to the shipping cost, that is able to be seen in your cart before you place the order so you can decide then if you would like to proceed. If you have any other questions or concerns we can be reached at Help@Webstaurantstore.com. ”
"Usually have what I need, shipping is super fast (I have the plus shipping plan) and their website is easy to use and find things. "
"Best pot I have found online and for a super price. It met all my requirements. I’m so glad I found this store! Super fast checkout and I knew cost of shipping right off the bat! Thank you"
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review Kally. I am very sorry that the wrong item was ordered! It does state on the item page that this is a "wet chemical fire extinguisher" I was able to pull up your order and I do see that we contacted our warehouse that same day to see if it was possible to have this order cancelled. Our orders do move very quickly as we do pride ourselves in getting items shipped out as quickly as possible. I do apologize that this was not able to be cancelled for you, however since this was ordered in error, this would be considered a standard return and the return fees would apply. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”