"I am in the process of renovating four bathrooms and have probably placed a dozen orders with The Bath Outlet in the past 6 months, for everything from towel racks to bathroom hooks to wastebaskets and hampers. Their products are outstanding in quality, they have a wide selection of styles and materials, and in the few instances when I ordered something that didn't work for me, returns were easy and my account was credited back promptly. I am a totally satisfied customer and recommend them wholeheartedly."
"I love my bathroom vanity, the quality is excellent and it looks so modern."
"No updates, no order, no nothing"
"Our bathroom remodel took a turn in the wrong direction! Our 48” vanity did not fit. I was told to get a pedestal sink. But I needed something with storage. This sink and vanity is just perfect! It fits in the space a provides some storage. "
"Product quality excellent. Called with questions prior purchase and was super pleased to have spoken immediately with knowledgable staff. On-time shipment delivery kept our schedule. You get what you pay for! "
"Funny you should ask. I am currently figuring out how to get in touch with someone at Bath Outlet because I have never received a confirming email or the item I ordered on 5/11/24, although my credit card was charged that date. I will be following up with the company."
"My wife wanted a make up mirror and now she has one! "
"The product I wanted delivered when I wanted."
"Quick reliable delivery! Great selections. Would definitely shop here again! "
"Worst customer service ever"
"The price was too high for the tp holder. We installed it and found the rod to hold the paper was too short. We uninstalled it to return and discovered there was a small place for an Allen wrench on the rod. We took the rod off and adjusted to make it work. It really isn’t long enough but we made it work. "
"Shipping charges too high."
“Dear Valued Customer,
Thank you for your review! We are sorry to hear of the displeasure with the shipping costs associated. We unfortunately do not have any free shipping options, with shipping being a flat charge of $15.99 for order subtotals under $200, and 8% shipping and handling charge for orders over $200.
While we do our best to inform you of any all charges during the ordering process at the checkout page, displaying final total amounts prior to checking out and completing the ordering process.
The order was canceled per your request, and we are sorry to hear that your purchase did not work out. Best regards!
Sincerely,
TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1-877-256-1645
M-F 9am-5pm EST”
"No products, despite ordering them 2+ weeks ago."
"There was a problem with the product that was shipped to my house, I'm sure it rarely ever happens but since it happened to me, I reached out to customer service. They replied quickly and is already sending out a replacement"
"We ordered several bath accessories for a high end hi-rise condo in Sunny Isles Beach and the items arrived timely, in excellent condition and the client was very happy with the quality and look in their master bathroom."
"Thanks for excellent quality products!"
A rep from Thebathoutlet.com, TheBathOutlet, has responded:
“Dear Valued Customer,
Thank you for your review! We sincerely apologize if your order status update email had not come through to your regular inbox, as these automatic emails do sometimes get caught in spam or junk filters.
We sincerely apologize for the unexpected delay in the shipment, as the shipment was stuck in customs unexpectedly during the importing process into the States However, we are happy to inform the shipment is in transit to your location.
If you require any further assistance on your order, please feel free to contact our customer representatives Monday through Friday 9am-5pm EST at 1-877-256-1645, as we would be happy to assist with any additions questions. Best regards!
Sincerely,
TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1-877-256-1645
M-F 9am-5pm EST”