"I wanted a change in my original order and they responded in minutes to my email, I was very impressed. I was able to change the order after cancelling the first one. Unfortunately the item I was ordering after the change was not available and I had to wait almost 2 weeks, which was not notified until after I placed the order, and as I had paid with PayPal, I ended up paying before the product was shipped. Anyway, it arrived at the date they offered and it's a good quality product. It was worth the wait."

"I bought a designer faucet and after a week it was spraying everywhere. I contacted TheBathOutlet and they asked for a picture so they could better serve me. I took a video and they sent a key and a new aerator free of charge. I’d call that great customer service and it fixed the faucet perfectly. "

"Love their merchandise. Great customer service too"

"They were out of stock of the sink that I ordered, and they offered me another sink and sold it to me at the same price and it arrived promptly and well packed and I’ll use the service again and again"

"The trough sink I purchased is beautiful, it arrived sooner than expected, I can't wait to get it installed!"

"I purchased but then had to return a faucet system for my shower. The customer service was exceptional throughout the process: I received all the support I needed, and the return was processed very quickly. Although I was sad to have to return this product, I have no regrets about choosing the Bath Outlet as my vendor of choice."

"We are very impressed with the quality of the products we ordered. They are shiny, sturdy and were well packaged with all necessary hanging hardware. They look great on our bathroom walls. When an item was backordered, communication was excellent with The Bath Outlet CS team and they expedited shipping for us. Will definitely recommend The Bath Outlet!"

"It’s perfect for any powder room space "

"After waiting longer than expected for these two $91 shower baskets, they finally arrived two days ago. The first one out of the box was literally falling apart. A vertical rod connecting screw was missing, and it wasn't in the box, which means the item was shipped in this horrible condition. One of the horizontal basket wires wasn't connected on one end. On top of this, the hardware packet was missing one plastic anchor. Upon calling the number on the enclosed paper work, I was informed that I would have to call anchor number, at another company, even though they're both in the same location in Pennsylvania. Ultimately, I was forced to take pictures and email them for approval. Since I was told that the delayed shipping was caused by a backorder from Italy, I asked Maureen to check on inventory for my anticipated replacement. The amazing part of this was that they only have ONE more instock, and they wouldn't hold it for me. Btw, their ads on social media, which never stop, clearly state that these baskets are in stock, and ready to be shipped. At $91, this is already too much effort.
If they expedite a replacement, I'll update this review "

"this glass shelf is a very nice unique product along with others you advertise BUT, it took a long time to get it to me ( I understand they had some shipping issues) and I didn't get the glue to attach it to my mirror. The shelf and your other products are kinda pricey , I think.
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"The order of several rods, hooks, and a rack for our bathroom was delivered quickly and well protected in wrapping. We are very satisfied with the purchase and the items look great. The only reason for four stars instead of five concerns the difficulties I encountered installing the items, particularly the double towel rod. There are four small Allen-head screws that tighten up the rods themselves. No tiny Allen-head wrench is included to tighten them up. I had to dig one out of my own tools. Once I had it hung, I noticed that the rods were not tight and I had to take the double rod down again to tighten these screws. Also the set screw that holds the assembly to the the decorative wall bracket needed to be tightened a couple of times. I finally ended up using a thin washer to get it to tighten up so that the assembly would be sufficiently tight on the wall and not wobble. I wish that the instructions had included a template for positioning the screws on those pieces where there are mounting brackets on each side, right and left. I had to do a bit of math to figure out the position for the holes to accommodate the inserts for the screws."

"I have received my items and they are exactly as described. Not only am I happy with my purchase the communication from the customer service team was excellent. They were always willing to answer a question I had about my order. Phenomenal, keep it up!"

"Size is just perfect for a small bathroom or half bath; the style is clean, modern, zen. The item arrived promptly and the packaging was outstanding. Top notch experience "

"I purchased this mirror for quality. Unfortunately, the box appeared to already have been opened and possibly returned. The mirror is too loose and appears to be missing fittings"

"Ordered, paid for expensive shipping, then once I’ve been charged I’m told the part isn’t available and it’s on back order, should have told me this once i added to the cart! Been a month and still nothing . I want my money back, what a joke "