"I am in the process of renovating four bathrooms and have probably placed a dozen orders with The Bath Outlet in the past 6 months, for everything from towel racks to bathroom hooks to wastebaskets and hampers. Their products are outstanding in quality, they have a wide selection of styles and materials, and in the few instances when I ordered something that didn't work for me, returns were easy and my account was credited back promptly. I am a totally satisfied customer and recommend them wholeheartedly."
"Never had an order shipped so fast - within hours of placing the order. Arrived a day early and in perfect condition. This being a heavy bathroom sink, I have to say the packaging was over the top to insure no damage. Only drawback is it took a while to unpack having to peel away and remove all the layers of protection :). "
"I received a damaged item and received my replacement one day after I submitted a request to return damaged item and receive a new one. This company is top rated in my book!"
"Excellent customer service and the perfect sink ever! Looks better than the pictures! A customer for life!"
"I never got the soap holder because they didnt use my Unit number!!!"
"Easy online shopping, detailed description of the items, good pictures, super fast delivery! Great quality sink! Thank you! :)"
"All the Above…suited my needs 100% !"
"I had overall good experience with this company. 4 stars because not everything was packed."
"Received mirror quickly and was easy to install. "
"Came on time and as expected. Looks to be good quality product."
"The basket looks fine but my contractor couldn't install it because the package is missing two screws and two caps. No quality control. And it's expensive too"
"The sink arrived on time and as promised."
"Be very careful with this site, poor service,
Pictures are not valid"
"Will use them again in the near future
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"I had an excellent experience, great customer service, communication. Beautiful vanity, I would definitely buy from them again. "
"I purchased a 900 dollar Remer Shower kit from this vendor. The unit arrived promptly and upon inspection was missing a flange to the shower arm. I called and a new flange was shipped. But the new flange didn’t look anything like the flange in the picture. So I called again they said “we can send you one that better reflects the pictured flange”. A few days later I received that one. Which doesn’t really fit the shower bar but it wasn’t the end of the world. Fast forward a few weeks later and my remodel was done and the shower head installed. Now the real problem. The rain shower seemed so close to the wall so decided I better order a longer arm, the arm I have is 8 inches. . So I order the 12. The 12 comes and it’s fine. I then check the original order and find out, I was supposed to get a 12 inch arm in the first place. So I call. The agent, Sebastian, tells me, “impossible you received a short arm, Remer doesn’t make an 8 inch matte arm” So I google it. And there it is Remer 8 inch Matte arm. I read him the sku which doesn’t match the order. He says “you will have to submit pictures, and we will decide”. I said “it’s a 900 dollar shower head that came with no flange and the wrong arm , just send me the 12 inch arm and I will send you back the 8”. He says “we can’t do that, you missed the 7 day return window”. So I asked to speak with a manager and he informed they are all busy and they will called me back within in 48 hours. It’s two months later and I have yet to receive a call. I finished two other bathrooms since and bought the fixtures elsewhere. With service like that, they won’t last. "