"I am in the process of renovating four bathrooms and have probably placed a dozen orders with The Bath Outlet in the past 6 months, for everything from towel racks to bathroom hooks to wastebaskets and hampers. Their products are outstanding in quality, they have a wide selection of styles and materials, and in the few instances when I ordered something that didn't work for me, returns were easy and my account was credited back promptly. I am a totally satisfied customer and recommend them wholeheartedly."
"All very simple to order. Shipping was fast. They are beautiful and easy to install. The only problem is they are abut small. Anything bigger than a a small to medium roll won’t fit. Seems more and more are mega rolls. "
"They had what I wS looking for and it was delivered within a few short days - item is exactly as expected."
"Very happy with this company. Had a problem with one of the products that I ordered and it was quickly replaced. The customer service is excellent."
"Online bathroom shopping made easy. Great price and all the related items available right there.
Thank you."
"I have not received my order! its been 3 weeks and i have nit been able to communicate!!!"
"Best customer service of any national online retailer we’ve ever dealt with. Personal, individualized solutions — much appreciated!"
"Looks great can’t wait to install and get using it. Great compliments so far on the looks and it’s no even in yet"
"Great company to buy from and great products as well. I also had to contact customer service to change my order and it was smooth and worked out perfectly. Shipment is speedy and the overall value is excellent. I would definitely buy from Thebathoutlet again ! Very happy !!! "
"Delivery on time. Packaged nicely. Good quality."
"This is my 4th purchase with The Bath Outlet and I am very happy with the quality of products and service.
In most cases when purchasing products online and something is awry ...it's thanks and don't bother us with returns...not the case with The Bath Outlet!
I experienced the same care and attention to resolve issues with the products I received
as I did at time of order with the customer service reps. What a pleasant experience!
Thank you for the hassle free return of a product that did not meet my expectations.
Thank you for sending a replacement part asap so that the beautiful soap dispenser could be used asap.
You're team is the BEST when it comes down to "making things right" for the customer!
"
"Hanging metal shower baskets were not adjustable and hung too high to reach. This led to its return as our shower’s glass entry wall was high enough that neither user could reach the baskets. Failure to provide this vital measurement will lead to disappointed buyers.
Returning the unit cost $30+ because no Fed Ex pickup in our area. Assembly was challenging as no allen wrench was provided to attach the tiny screws. One screw was stripped and we were unable to fully tighten several others. No instructions were included. The components were solid and nice looking but assembly and utility were quite unsatisfactory. Not free returns. "
"Purchased a vanity--very good looking, well constructed, modern looking. Contractor then said that vanity would not fit--emailed to cancel order. Contractor then says we'll make it work. Called The Bath Outlet and asked them to cancel the cancelation. Not only they were prompt to track the order, they took the time to call me and email me back to confirm the cancelation had been resided and the vanity would be delivered the next day--and it was!!!
I am very happy with the company and their products."
"Easy ordering, quick shipment, packing was exceptional!"
"Poor service. Haven’t received product yet"
"I've placed 3 orders with this company & have only had great experiences. They confirm your order, notify when shipped & very responsive if you need to contact them!"