"I'm a super skeptical guy. An I admit I was nervous at first sending my phone in. But travis kept me updated everytime I emailed ,I got a quick response back. I sent my phone in on a Tuesday an was paid the following Saturday. An the payment was really fare. So I had a very good encounter. I would 100 percent do this again with them.,an I probly will. "
"I sent them 2 phones, thinking I would receive around $40. I was told 1 phone was worthless, but they would recycle it for me. The other one they said was only worth $7. I told them I was underwhelmed with their offer. They offered to return the phones, but before I had a chance to respond, they sent an email stating that my return was processed. I WILL NEVER DO BUSINESS WITH THEM AGAIN. NOR, WILL I RECOMMEND THEM TO ANYONE. "
"Sent phone in and got cash back FAST!!"
"Everything was quick and easy "
"Claimed a burned in image, but none existed. Offered to buy at a lower cost. PPfftt"
"It was easy enough but they offered $95 for my phone if it was in excellent condition (which it was). Then when they actually received it they hit me with "Oh there is a slight ghost image on your screen so it isn't in excellent condition." I never saw any ghost image at any time. I'm convinced this is how they find a way to give you less money for your phone. I'm sure they know most people at that point are just going to say, yes just give me the lower amount, rather than shipping the phone back and starting all over."
“Hi Michael,
We completely understand that a lot of people have this viewpoint. We are an internet based company and thus there are a lot of shady internet businesses. If you look at the overall reviews of our company right here on resellerratings you can see the large majority of the time we pay the full amount that is quoted. That is what we would like to do on all phones. However, we have to get a return as well and when a phone has a burned in image in the LCD, which is common in Samsung phones, they are worth less. Yours had quite noticeable burn and we would have been happy to have sent you a picture. We don't mind to ship a phone back to someone that is unhappy with the offer. I am deeply sorry that you are unsatisfied with our service. That is certainly not our goal. Thank you posting your view of our service. We do like to get feedback from everyone. Have a wonderful day.”
"Paid right on time. Great company."
"They have been awesome!! No issues at all "
"Got a quote, sent in phone and was paid the advertised amount. No hassle and a straight forward approach to selling your old device. Highly recommended "
"Verizon gave me a better price"
“Thank you Chris. We can appreciate your review. I would just like to say that the value Verizon is offering is for a Verizon gift card and not cash. They would not offer more on a cash deal. I do hope that you were able to get a deal worked out with them. If we can be of service in the future please let us know. ”
"Performed as expected. received payment per arrangement,"
"Site lied about what others are willing to pay!!!"
“Hi George,
I am sorry that you are unhappy. Unfortunately, your phone was not all original as the screen had been replaced, the LCD had dark spots in it, and the rear camera did not work. When the phone has problems we are not able to pay a fully working price. I can see that we did return the phone back to you the very same day we received it.
USPS Tracking Number: 9400110200793886023647”
"I sent my device in expecting payment on Monday, which was the next business day. I actually got paid on a Saturday when they received my package, and I couldn’t have been more pleased. "
"The process was seamless. Very trust worthy and it was easy to get the money by using PayPal. I would recommend the service if you want to sell a phone. "
"I mailed my phone to them on Saturday. I had my PayPal payment late Monday afternoon. Now that is really fast. I'm so glad I decided to sell to them. Recommended!! "
"Asked for the phone back and no luck. $3. What a joke!"
“Hi Terria, I am very sorry to see that you are unhappy. From your order, I can see that we paid the full quoted amount for your HTC One M9. The 2nd phone in your order was to be an HTC One M8, however, we received the original HTC One M7. We offered $3 even though we do not purchase this phone and you accepted. It was not until later that you asked for the phone back and it was too late. I think that you can see that when the correct phone is sent to us, we process the payment for the full amount and quickly. Again, I am very sorry that you are unhappy with our service.”
A rep from Thewhizcells.com, TheWhizCells, has responded:
“Hi John,
Had we received what you said you were sending you would have received $40. However, we received a Galaxy S3 with no back or battery and a damaged S5 for Sprint. We did offer to send them back and you send an email asking us to send you the big check. Screenshot of your email https://www.screencast.com/t/QsR93WH49x
I am very sorry you are disappointed but we can not pay for phones that are not what you said you would be sending. ”