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Product & services pricing
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Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2015-11-10

"Love the selection of clothes and the ease of searching for items. Shipping is fast and great and returns are easy."


Verified
5/5

2015-11-10

"Thredup alwayyysss delivers. Love the prices. love the way each item is clearly viewable and how there is details of each product. Favorite thing about the jeans is how its stated if they are low rise, mid rise-etc. how they fit! I have had to return a couple of pair only because they didn't fit and got a credit instantly. I love the packaging. I could go on!!!! keep up the great work thred up.. "


Verified
5/5

2015-11-10

"The shopping experience has been outstanding with ThredUP! Fun to select items, great prices, clothing has met or exceeded expectations and delivery has been fast! "


Verified
5/5

2015-11-10

"My experiences have been incredibly positive. The items have been exactly as described, packaged nicely & arrived when scheduled. I do wish there were more filters on items or ways to search "brands like.." But overall amazing."


Verified
5/5

2015-11-10

"Nice article, shipped fast."


Verified
5/5

2015-11-09

"I loved using ThredUp! Shipping was fast and everything was well presented. Can't be reusing chic clothes at reasonable prices. "


Verified
4/5

2015-11-09

"I was overall very satisfied with my order. It came quickly and everything was in the condition advertised. The only problem was that some of the pictures didn't quite capture the items and so one shirt rather surprised me. Not what I was expecting, but I'm keeping it!"


Verified
5/5

2015-11-09

"quick delivery! love to see the polka dots!"


Verified
5/5

2015-11-09

"Love thredup! I have gotten promotions and was able to get some free stuff. Great quality items on there, great concept!"


Verified
5/5

2015-11-09

"I absolutely love ThredUp. The selection and quality of clothing is fabulous and I can always find something a little bit different or special! The return process is so easy and fast and I found the customer care to be efficient and thoughtful when I had a minor issue. So far so good! "


Verified
4/5

2015-11-09

"Having to return one item because the description was misleading, which is a bummer."

Detailed Review Benchmark + -
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Rep reply posted 2015-11-12
A rep from ThredUp, Thredup4, has responded:

“Thank you for your order! I am terribly sorry that one item was not as described. Please send us an email to support@thredup.com. We'd be glad to help!”


Verified
5/5

2015-11-09

"Beautiful silk dress that I couldn't have found elsewhere at this price! Flawless condition that turned out to be better than described. Shoes were perfect, too! *I'd have preferred a better description w/ more info about the style of this dress. It is a wrap-around dress and I didn't know that until after purchase. It worked out, but hopefully as ThreadUp grows, more info like this can be included. I do LOVE ThredUp. Gorgeous packaging and attention to shipping shows care of consumers! Fast shipping!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
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Verified
4/5

2015-11-09

"Not all items appeared exactly as pictured, but I was overall satisfied."


Rep reply posted 2015-11-12
A rep from ThredUp, Thredup4, has responded:

“Hi Grace, we're terribly sorry that some items were not as expected. If you will send us an email to support@thredup.com, we'd be glad to help.”


Verified
5/5

2015-11-09

"ThredUP was easy to manage and just as described. I received my item when it was promised and it was in good condition."


Verified
5/5

2015-11-09

"Exactly as stated. On time, well packaged. Easy to navigate website"