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Product & services pricing
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2015-11-05

"I love everything about thred up! The free credit the clothing the fact that is very inexpensive and up to date ! Also love how fast you guys deliver ! I do wish there was more info on measurements and size. Somethings didn't fit but thankfully it fit my mom! "


Verified
5/5

2015-11-05

"I have been very satisfied with ThredUp. My correctly filled orders were received in a very timely fashion. The clothes ware exactly as represented on line. The returns were uncomplicated and credited as stated in their terms and conditions. I will surely order from ThredUp again and again. I have recommended them to my friends."


Verified
5/5

2015-11-05

"I've ordered numerous items from ThredUP and have had a great experience every time! Each item I've received was exactly as described. I love being able to get items I LOVE at such a great price! Huge selection available online and fast shipping makes ThredUP my number one go to site for clothing needs. Thank you!"


Verified
2/5

2015-11-05

"The sweaters doesn't look as I expected - just style-wise. I think the fact that there's no description posted makes it hard to know what you're going to get. I also think the return shipping is more expensive than it should be. They should spend less on their elaborate box, if it means they can chare less for shipping. "


Rep reply posted 2015-11-12
A rep from ThredUp, Thredup3, has responded:

“We are sorry that the sweaters you ordered were not as described. We are happy to assist you with this issue further and take care of this further. Please message us at SUPPORT@THREDUP.COM with the order number and we will be able to look into this for you.”


Verified
5/5

2015-11-05

"I was excited when my ThredUP box arrived, everything was neatly packed and organized"


Verified
5/5

2015-11-05

"Purchasing from ThredUp has been a fantastic experience. I have purchased beautiful clothing at a fraction of the cost and the customer service is outstanding. I would recommend ThredUp to anyone looking for quality clothing. Also, items are delivered very quickly!! I love ThredUp!!
"


Verified
5/5

2015-11-05

"very pleased..and will order from them again"


Verified
5/5

2015-11-05

"I'm happy with my experience with ThredUP. The prices are great, the shipping fairly fast and I love knowing that I can return items if they don't work out."


Verified
5/5

2015-11-05

"My overall experience and merchandise was great!"


Verified
5/5

2015-11-05

"Love the prices, merchandise, & prompt delivery!"


Verified
2/5

2015-11-05

"One of the items I bought reeked with smoke even after being aired out for a week. Thankfully it was returnable but that means to get my full money back, I had to get store credit so now I'll have to use that company once more"


Verified
5/5

2015-11-04

"Thredup is amazing! All the items I order are always in amazing condition! I really appreciate their customer service as well, they are always easy to talk to and return my inquiries in a timely manner. I would recommend Thredup to everyone, and I've already gotten all of my co-workers completely addicted! We get all of our packages sent to work so we can see what each other orders. We always joke around.. Our poor mailman delivering all those packages!! Haha :)"


Verified
5/5

2015-11-04

"Very pleased with thred up. My things are always neatly packaged and arrive when expected! I love the great deals I am able to find!"

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Verified
5/5

2015-11-04

"I had an excellent ThredUP experience. The item (wool blazer) was of very good quality and it was delivered in a timely manner. I plan to use this company again."


Verified
2/5

2015-11-04

"I ordered 3 items on my order. I was somewhat dissatisfied with one item because it was way way smaller than the pictures made it out to be. It was marketed as a Juicy makeup bag and the measurements were not included. I can fit 2 full sized lipsticks and 1 lip gloss and that's it. I was astounded at the teeny tiny size for the price. Watch for items that don't specifically have measurements."