"I bought a lot of evening wear from thread up and some items arrived with missing attachments like rhinestones etc. and some were not the size originally ordered. Not happy about that at all."
"The product I bought was just as described. I also had the peace of mind that my bag was authenticated by ThredUP!"
"Using the descriptors of "New" or "Like New", is the way I shop and the write-up has always been accurate. It is very important to be aware of the size measurements and not just the garment size. Differing brands do not make identical sizes. The chest and waist size stated in the description given by ThredUp is what I use and all of my items have been true to those measurements. ThredUp is my go-to clothing retailer and the pricing has always seemed reasonable. "
"Love the selection and quality!"
"I enjoy the thrill of getting quality clothing at reduced prices! "
"I love everything I have received so far and definitely plan to order more in the future. The quality of the clothing was as expected, and the fit seems to be true to size.
I feel like I have opened up a whole new world for myself to afford decent clothing.
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"The skirt is awesome, and shipping was fast! "
"Glad to have found Thred Up. I think it is important to recycle and their prices can’t be beat. For the most part I’ve been pleased with the items I’ve received, but like any place you order from the sizes/quality may be different than expected. It’s worth taking the chance."
"I received one package but the second package was never received. FedEx says they dropped it off at my local post office but the post office says they can’t find it. Not sure who is really to blame but to pay for something and never receive it, isn’t good either way. Plus I guess I don’t get a refund, because they really don’t know who to blame. "
"All the social/economic/environmental benefits of thrift shopping with the convenience of online shopping. Great clothes at great prices and a super easy to navigate platform wether your needs are general or very specific. Absolutely love this app!"
"I've never had a problem with this site, clothes, shoes, jewelry are always in great condition. Sometimes they don't fit, but that's the risk you take buying online :) "
"I have been a customer since 2016. I love their selection and the fact that I can shop from home and return the items I don't like. The clothes are always beautifully well packaged and wrapped. They now offer Goody Boxes which is a great way to have a stylist find clothes for you to try out, especially things you may have missed or didn't know that you wanted. Their site is easy to navigate and I like their recommended products. I do wish they had a filter for different styles though (boho, romantic, urban, etc.) but this doesn't stop me from browsing! They allow payments through Affirm which makes it easier to afford a major clothing splurge.
This is my go-to online clothing store, and I got my daughter hooked too! "
"Love the big bags and free shipping."
"I hate shopping. The goody box makes it painless and fun. I get to try on items I would never have bought otherwise because I wouldn’t think they would look good on me. Thank you so much for fast service and free return of unwanted items. ThredUP is my favorite way to shop now. "
"I love using ThredUP to buy and sell clothes. Reuse, reduce, recycle! I receive a ton of compliments on my wardrobe. I tell all of my friends about ThredUP! "
A rep from ThredUp, thredUP_CS, has responded:
“Hi! Our team is happy to coordinate with the carrier further and assist in providing the best resolution. Please contact us via email or the app. Thank you. ”