"My main problem with ThredUp is the payout schedule. Funds are withheld for 14 days after a sale (because of the 14 day return policy, I think) but that does not necessarily mean the funds are available at that time. On 3 occasions I have had to contact customer service to receive my funds when they were not available after the stated date. Just for reference, I've sent in somewhere between 40 items and their value was about $800 altogether.

As for the payout structure, I am better off donating the items for the tax benefits for anything that sells for less than $40. The payout structure is just pennies on the dollar.

That being said, I have taken them up on the "cash" offer on two or three high end items. That was a great option! It was an Armani Collezoni blazer, Ralph Lauren purple label skirt, and Oscar de la renta skirt. I think I got about $200 for all three pieces. Since I usually purchase clothing at thrift stores and then resell, it doesn't bother me to get slightly less on the immediate cash out price than to wait for consignment. I figure that clothing is such a volatile market that it is better to take the cash immediately than to wait and see if it sells.

Unfortunately, it's a gamble to know what will be accepted and what will be return, or worse, misplaced! And the return guarantee is $11 per box, which isn't too bad if I'm sending lots of items at once.

I do like the "Reclaim" option that lets me get back everything that doesn't sell for a flat shipping rate (it was $5.99 as of 6/11/2019)

I plan on trying other reselling sites from now on. I just can't rely on regular payouts from ThredUp and I don't want to have to contact customer service everytime I make a sell to make sure I get my funds.

From a buying perspective: great store, love it!

"

"Easy ordering process, easy return process!"

"Clothing was exactly as described. Like that they give length of shirts—I like longer ones. Very happy with purchase and will order again "

"The bag i bought was from 5 below so i was a bit disappointed but have gotten the shipping label to return very quickly
Thank you"

"Today I received a box from ThredUP and I had ordered a purse. It had 3 compartments and one compartment had dirty kleenex and a piece of material in it. I like the purse ok but that really turned me off. My husband asked me why I keep ordering because I am never happy with them. No more. They say they use a bright room to search everything. Someone was asleep when they were searching this purse. Of course purses you cannot return. "

"I love this app! Every time I look at the shoes that say ‘you’ll think they are brand new’ it’s true! Great shape! Love you Thredup!"

"I compared a beautiful little clutch purse color with some shoes I had at home and was so happy with the color and quality; now I'm ready for elegant night on my up-coming cruise."

"I pretty much am a bottom feeder shopper , looking at mostly clearance. However, items arrived shrunk and with pills and run colors. Did a chat and returned half the order. Good thing I didn't pay full price!
"

"Received shoes by needed to return. No problem. Had a credit & used when I found another item. Easy "

"ThredUP was fast, took many of my items & was prompt in following up."

"Love shopping ThredUP, great deals, variety and in great condition, it’s so much fun, love it!"

"And just what I expected. "

"Clothes came yesterday in one small convenient package. Looks like the picture!"

"I love recycling so I love what Thred up is doing with used clothes. Nice to be able to get good quality clothes at lower prices. returns are very easy which is a big plus."

"I think it’s a great idea, but if your in a rush to get the items processing takes time. And if you need to speak to customer service usually takes next business day for a reply. That’s only reason I have 4 out 5 stars. "