"I ordered a dress for a upcoming wedding, my order came within the week and was just as described. I will be happy to use them again."
"Great prices and free shipping"
"Everything I have ordered fit perfectly because of the measurements indicated in the descriptions. Pretty quick shipping. Thumbs up!"
"Always great value. Obsessed!"
"I have shopped many many times with thredUP and I always keep going back! A large variety of items to shop and extremely reasonable shipping! Don't "love" their return/restock/etc fees and not a big fan of pricing on used shoes but their is always something great to purchase. Kinda like a bargain treasure hunt! :D"
"I have loved my experience with thredup and I'm sure I'll be back in the future!"
"My daughter actually got me into this wonderful way of shopping! I find the most beautiful clothes at a fraction of retail prices and the quality it like new!! Best way to shop!"
"I love shopping at Thred Up! I love designer handbags and I feel better when I can get quality for less. "
"Always a great experience every time I order. "
"I sent in a stuffed bag that included (among other designer items) a like-new Tory Burch bag. Amazingly, the bag was not "accepted" by them and now it's gone. Their official company line is that it was torn (nope) and therefore is being donated (nope). They wrote that I should have paid the $10.99 return fee to ensure that I received unaccepted items back. Why would I do that with a like-new Tory Burch bag? Why would they not accept it?
I am sure I will find it listed on eBay or another second hand site soon. They outright stole from me, and I'm not the first one to have had this exact same problem. Never again."
"I sent in several designer items and some other known brands. Out of 3 bags and about 20 pairs of shoes, 1 bag and 3 pairs of shoes were accepted. Coincidently the gold coach bag and brown Stuart Weitzman shoes (in the same size) appeared on the site as my order was being processed. I contacted customer support and they replied that my items were not accepted as the bag was stained and the shoe size was not visible. The bag was only used a few times and was not stained and the shoes were only worn a handful of times so I don't know why the size was not visible. In any case, the coincidence is too much for me to trust this site."
"I've sent several bags to thredUP now, and I feel like it's a rip off. They accepted a lot of my stuff, so that's not my issue, but the amount you get in return seems like SUCH a waste. I fully acknowledge that they do all the work - so if you're truly unwilling to do anything yourself and just want a little bit back, then this could still be fine. But if you're at all concerned about how much you spent, how much they're selling them for and how little you get back, I truly believe another avenue might be a better idea. Their processing time has also grown exponentially with their increased popularity. Be prepared to send in a bag and not even see your items posted for a few months.
The most recent bag I sent is seemingly my most successful in terms of items accepted and potential consignment earnings, but looking at how things are priced and knowing how other sites work, I easily could have made at least 5x what I could possibly get back if I put in any effort at all. So, it's good if you just want stuff out of your house, but if you're looking to actually make any money and willing to have things around until they sell, I would seriously consider other avenues. "
"as a third year shopper on ThredUP, I continue to recycle the clothes from other women at the lowest prices. I usually size upon purchases, because of shrinkage in laundry after first wearing. I've bought hats, gloves and tights also. I would not sell on ThredUP, if item sells for less than $50.00. The % rate is not worth the postage and time to pack up used clothing, purses, shoes and jewelry. Each season requires a new closet."
“We appreciate hearing from you, thank you for leaving your honest review & for being a longtime customer of thredUP! We hope you may take advantage of our Clean Out services in the future & are always happy to answer any questions you may have via thredup.com/contact. ”
"I will really like at the clothes more carefully because on I item was listed like new but had something that was spilled on the garment the ThredUP did not see before reselling the garment. "
“Thank you for your review. It is always our goal to list any known flaws on product listings. Anytime a customer receives an item that is not as described we encourage them to reach out to us so we can make things right, this is a part of our Polkadot Promise. Our support team is available to assist via thredup.com/contact if you haven't already reached out. Thank you.”
"I have placed a few orders now on ThredUP and all the clothes are in great condition- practically new. The shipping is very fast. Overall I would recommend to anyone. "
A rep from ThredUp, thredUP_CS, has responded:
“Hi there—we're sorry to hear about your disappointing Clean Out experience. We use full spectrum lighting in our processing area which allows us to see flaws that are often overlooked. As our customers are expecting items that are gently used when ordering from thredUP, we have strict acceptance & quality standards that we uphold. Additionally, shoe sizes must be visible in order for us to list them properly. If there is any additional information we can provide you with please feel welcome to reach out via thredup.com/contact. ”