"I have always been very happy with the quality of the shoes, clothing, and handbags I have purchased from ThredUp.

The customer service has never been of the same quality as the products. I don't think the agents are particularly CARING or INTELLIGENT as I have had to answer questions which were already addressed in my original message -- and I DON'T get answers to MY QUESTIONS.

I have had a recurring issue with my order history. ThredUp told me I inadvertently had two accounts, which they merged. BUT the issue continues. My order history has twice disappeared just as I am preparing to make returns. When this happens, I cannot complete the normal return process -- so I can't make a record of it online nor can I print the return shipping label.

The customer service PHONE NUMBER is IMPOSSIBLE to find. . . .thus, we must try to work with the VERY SLOW process of awaiting responses through email ---- while our 14 days for returns tick away. . . .

To summarize No complaints about the products, and NO SATISFACTION with customer service.

Thanks for asking!:"

"My order came very quickly and everything I ordered was in great shape just as advertised. I have told my friends about ThredUp and will definitely be shopping with them again myself!!"

"Great except for slow shipping.
"

"As a newcomer to the online second hand world I would rate my experience with ThredUp a success. I was timid at first and didn't even want to get my feet wet but now I am happily a forever customer. "

"Items arrived packed very nicely and in excellent condition. Will be purchasing from Thredup again!"

"Threads Up deliver in the anticipated time frame promised. This time I ordered two items, the pants are great, and sized as advertised. The blouse is a Med, I cannot button it, too small. "

"My order arrived quickly, and the product (a silk skirt) is lovely; exactly as described and depicted on the website. It came neatly folded in the package, and the tissue paper, tag, and note inside were a nice touch! I'll definitely be using ThredUP again! :)"

"I've bought several items from Thredup.com and am completely satisfied with the service and quality of the clothing items. The items arrived approximately a week after I ordered them and I appreciate the ability to return items at no cost/for account credit. The clothing I ordered all looks brand-new. There is no better quality for the price than the items you will find on Thredup."

"I purchased six different items and only one of them turned out to be what I wanted. I had a pair of dress pants that fit perfectly however they were brown and the color looked black in the photo. The jeans were in a brand I'd never bought and they turned out to be WAY too small. I bought a dress as well that looked much cuter on the website and ended up being a really strange length and it was too big. Just overall I was really excited to get this shipment and the only thing that worked was a light sweater that I got on clearance. Unfortunately I used my 40% off coupon code and returned all but the $5 sweater. "

"Great selection! Easy to order! Super-fast delivery! LOVE the items I purchased."

"Items arrive quickly and are easy to return if they don't fit as expected. There is a great selection of new and slightly used clothing by a variety of designers. "

"I love getting my kid's clothes at thredUP - I find their pricing to be on par with what I'd expect. I shop for bargains as kid's grow out of their clothes so quickly. If the pricing is close to "new" clothes, I'll bypass but lately, I have noticed that they have been quite fair with pricing of kid's clothing. I was happy with everything I got...it's lightly used items and they are exactly as I expected. "

"Quality clothing and great prices. The clothes I received are like new. Wouldn't hesitate to buy from ThreadUp again."

"I purchased 24 items. Several were marked "tiny flaw" and we're final sale. A couple of the items marked "tiny flaw" were in fact trashed. One had food stains on the bottom hem, three grease spots scattered elsewhere and was thread bare in several locations. Another fleece was speckled with unremovable latex paint. The items are rags that would have been rejected by Goodwill. This company has little integrity."

"The purse looks good. On my first use, I noticed the zipper stuck when fastening closed. Otherwise, it is fine."