"Terrific!
The adorable "dot box" arrived quickly, was packed very professionally, and delivered great items in excellent condition. The whole ThredUp process is easy and terrific."
"Awesome prices, new condition clothing. Fast shipping and overall a great experience! I will continue to keep purchasing from ThredUp!"
“Thank you for taking the time to post your review. We look forward to you shopping with us again soon!”
"Very pleased with the quality of my purchase and will most definitely make many future purchase."
“Thank you for your review, and we look forward to your next order!”
"We are so pleased,not only with the high quality of your clothing, but the shipping and packaging were superb! We will be regular customers!"
“We appreciate you taking the time to post your review. We look forward to your next order!”
"I like being able to reuse clothing instead of buying new clothing. The thredup shop is fun to browse through. However, clothing doesn't always show up the way it appears in the searches. One time I bought a pair of gap jeans from the site, but when they showed up they were a different brand that I didn't like as much, which also fit differently. I ended up not wearing those jeans. So at times you can get a lot of clothes for cheap, but I'd say that there is a significant percentage of that clothing that I never wear due to issues of being misrepresented. I would prefer that things are also advertised as dry clean only or hand wash only. They aren't always advertised this way. Also, navy colored clothing looks black often on the website. It's disappointing to buy a cute black-white top only to discover you will look like a sailor when it arrives in navy."
“Thank you for your feedback. We will be happy to pass your feedback on to the product team about the searching and browsing for specific items and searches. We appreciate knowing what our customers would like to see on the site. We look forward to you shopping with us again.”
"Great turnaround time from order to delivery and, as promised, the dress I bought could have been mistaken for brand new. It was clean and in great condition. Very happy!"
“Thank you for taking the time to post your review. We are so happy to hear you have received great quality items and they were delivered in a timely manner. We look forward to your next order!”
"Great quality and fantastic price! I love how affordable these gently used designer threds are :)"
“Thank you for your feedback! We are so happy to hear you ordered and receiving great deals on designer items. We look forward to you shopping with us again!”
"love the handbag, great quality, fast service"
“Thank you for your feedback!”
"Awesome company! Love love all my things! Exactly as described!"
“Thank you for your feedback and taking time to review! :)”
"Love the quality of the products, of the packaging, and the whole experience. thredup has improved the way I dress and the way I shop too."
“Thank you for taking the time to post your review. We are so happy to hear our service works so well for you. We look forward to you shopping with again soon! :)”
"I am so very pleased with my order. The packaging alone warmed my heart. Felt like opening a gift at Christmas. And the clothes were exactly what they were presented as online. Great job, ThredUp! #PermanentlyHooked ????"
“Thank you for taking the time to post your review and feedback about your order. We are so happy to hear the packaging was like opening a Christmas present. We strive to make the whole processes from buying to selling the best it can be, and we look forward to you shopping with us again soon! :)”
"Excellent! Incredible customer service and a wonderful business model--my only source for clothes from here on out!"
“Thank you for your feedback & review about your experience and the service you received. We are so happy to hear our services work so well for you. We look forward to you using our services again soon! :)”
"Shopping and ordering from ThredUp is easy and enjoyable. I like being able to sort items to look for specific pieces, or just browsing all the styles that are available in my size. When things don't work (size, color, whatever) they make returns/exchanges very easy."
“Thank you for taking the time to post your review and provide feedback on your thredUP experience. We look forward to your next order!”
"I would recommend ThredUP for selling your gently used or like new items - they have an excellent feature that lets you check brands that they will take, and filling the bag and mailing it could not be easier.
The only reason I give them 4 stars instead of 5 is that it takes a LONG TIME for the process - a week to get your bag, another week for them to receive the bag, 2 - 3 weeks for them to process the bag, and then another 2 weeks before you can cash out your money. But if you aren't in a hurry, it works wonderfully, and I've been pleased with my experience. "
“Thank you for your feedback on your clean out experience. We are happy to pass your feedback onto the rest of the product and processing teams. Please message us at SUPPORT@THREDUP.COM if we can assist you with anything else.”
"I always buy so much that I am bound to run into stuff that doesn't work for me, but they make it so easy to send stuff back and get credit returned. ThredUp is the greatest thing that has happened to my wardrobe. The awesome deals have given me the courage to experiment with my style more, and I have several new favorite pieces in my closet now. "
“Thank you for taking time to review our service. We are so happy to hear it works so well for you and you are able to order and return items with ease. We look forward to you shopping and using our service again! :)”
A rep from ThredUp, Thredup3, has responded:
“Thank you for taking the time to post your review of your order. We are so happy to hear everything was in excellent condition, and we look forward to your next order.”