"I LOVE this website!!! I have been thrilled with all of my purchases so far and just sent in my first package to consign! Thank you!!!"
"i love thredup! what a great idea. i do all of my shopping there now that i've found them. they are fast, have a great app, and have tons of great stuff.
my only issues:
they don't have mens' clothes
my first clean out bag had a $400 pair of shoes in it (worn twice) that they didn't take. always pay the fee to have them return what they don't take! i had no doubt they'd take the shoes. just makes me wonder where they DID wind up..."
“Thank you for the feedback on our services. We are so happy you love shipping with us and the items are great. We are sorry for any disappointment in the processing of your clean out bag. We do keep very detailed records of all bags and items processed. Please message the team at SUPPORT@THREDUP.COM with the bag number and they will be able to provide you with detailed information on the specific bag or item(s).”
"great company. great clothes and delivery."
“Thank you for your feedback! We look forward to your next order!”
"Delivered on time.
Good quality."
“Thank your for you review! :)”
"Easy first experience on your site."
“Thank you for your feedback. We look forward to you using our service again soon!”
"I had a great shopping experience. Delivery was quick and I was pleased with my purchase."
“Thank you for your review!”
"Both items I ordered were too small, even though I ordered my normal size."
“Thank you for your feedback. We are happy to accept returns for a refund on items you are not happy with. You can initiate a return in your account here: https://www.thredup.com/order_returns. Please message us at SUPPORT@THREDUP.COM if you have any further questions.”
"Overall I like thredup and find a lot of great deals. Customer service is always helpful. However, I find the personnel who inputs the clothing lacking, many are listed incorrectly or I see 2 exact same items listed in different categories for way different pricing (same condition). I've ordered "dresses" that are actually tunics. Pricing on some items is a bit high, I order a lot of Free People so I notice it with those items the most. I think website could be improved with more options on ways to search and think color should be listed because sometimes it looks different in the photo. If you were near me if be applying for a job! Thanks "
“Thank you for your feedback, and we will be happy to pass this feedback on to the team. We look forward to you using our service again! :)”
"thredUp is easy to use (buying and returning; I have yet to sell!) and I love it!"
“Thank you for taking the time to post your review! We are happy to hear our service worked well for you. We look forward to your next order!”
"Great service. Fast shipping! Beautiful packaging!"
“Thank you for your feedback! :)”
"I have LOVED every purchase and there have been many. Every item is as promised and I cannot get a better deakl anywhere. Thredup is my new favorite shopping place."
“Thank you for taking the time to post your feedback on your order. We are happy to hear you loved the purchase, and we look forward to your next order!”
"The children's clothes were all great, but women's clothes all had something wrong and went back. Great concept, but things had flaws that were unreported or were stretched out a bit. I will likely use store credit for only new with tag clothing."
“Thank you for your feedback. We do offer easy returns for any items you are not happy with. Please message us at SUPPORT@THREDUP.COM if you have any questions about our returns process.”
"Quick delivery and returns are easy!
I LOVE the polka dot box! "
“Thank you for your feedback! We look forward to you ordering again from us soon! :)”
"Love having a well designed company to deliver top quality, second-hand clothing.
The delivery is quick, packaging is professional and returns are easy.
Thanks!!"
“We appreciate you taking the time to review you order and the service you received!”
"Good quality clothes. I am satisfied."
“Thank you for your feedback! We look forward to you shopping with us again!”
A rep from ThredUp, Thredup3, has responded:
“Thank you for taking the time to post your review. We look forward to your next order! :)”