"Quick to ship, easy to shop...an all-around enjoyable experience. All of my items arrived packaged nicely and in wonderful condition.
I will definitely be buying again!"
"They are prompt, professional, and provide great service. I have a dog at home and when the box was delivered to my home they left a dog treat with it for him. That, to me, is something I will remember and that is what great customer service is all about. Will be spending plenty of money with ThredUp in the future! :)"
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"Nicely packaged. good quality and a return policy that helps if fit is not perfect. "
“Thank you for your feedback, and we are happy to hear our services works so well for you!”
"Great brands, great prices, great fit, great condition, very happy with my first purchase! Highly reccomend"
“Thank you for your feedback!”
"I have ordered from ThredUp twice now and I am so in love. Their selection is fantastic, the clothes are exactly what's pictured and in great condition. The prices are great. The shipping is timely. I recently contacted customer service about one of my orders and my experience was really impressive. They go above and beyond to make sure that you're happy. Thanks so much ThredUp! I'm definitely going to keep coming back! "
“Thank you for taking the time to post your review! We are happy to hear the items you ordered were in great a condition, and you have received great customer service from our CS team, and we will pass this on to the team! We look forward to your next order ! :)”
"I am very satisfied with both of my orders. things were right as they were pictured, arrived quick and in good quality."
“Thank you for taking the time to post your review. We are so happy you were satisfied with both of your order. We look forward to your next order!”
"Just don't like the constantly changing rules and policies. Liked it much better when returns didn't involve a restocking fee. "
“Thank you for your feedback. We do not charge a restocking fee when items are returned, but do charge a $8.99 return shipping fee is you want your return credited back to your method of payment. Please message the team at SUPPORT@THREDUP.COM if you have any additional questions about our return policy.”
"Delivery was wonderfully packaged...and product was very very nice"
“Thank you for your feedback!”
"Easy - great descriptions that matched the delivered product!!! Sizes are spot on!"
“Thank you for taking the time to post your review. We look forward to your next order!”
"I bought 2 items that had "tiny flaws" and I've yet to find them! Great pieces at great prices! I love buying top brands at affordable prices. I will be shopping here again."
“Thank you for your feedback! We look forward to your next order! :)”
"Always a good experience. Quality, good fit and meets or exceeds expectations every time!"
“Thank you for your feedback!!”
"Was very happy with the jacket! The other piece should have been white and was off-white, but service was very good. "
“Thank you for taking the time to post your review. We are happy to accept returns for items you are not happy with. You can initiate the return logged into your account here: https://www.thredup.com/order_returns/2716469”
"box was super cute, clothes came in great condition, clean and folded. The presentation of it really blew me away and made the shipping fee worth it."
“Thank you for your feedback. We appreciate your order, and look forward to you shopping with us again!”
"I was fairly happy except for receiving a size 12 skirt that was advertised as a size 18 - That was the one item that I had been excited about getting and I had to sent it back."
“Thank you for taking the time to post your feedback. We are sorry you received an items that missed sized. We are happy to accept the return and assist you with getting the item sent back to us. Please message the team at SUPPORT@THREDUP.COM if you have any questions on initiating a return.”
"I have ordered many times and the experience has been fantastic on each occasion!"
“Thank you for taking the time to post your review about your ordering and shipping experience. We look forward to your next order!”
A rep from ThredUp, Thredup4, has responded:
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”