"I ordered 5 items. Only one fit correctly. I feel the others were misrepresented online. This is my third return order. At this point, with the long return process and the disappointment of not receiving clothes expect, I do not feel using Thredup is worth the effort. I really want to like the store, but it is just too difficult. "

"I had such fun shopping the thredup site! I started with a size i knew in a given brand, then used the feature for finding similar sizes, which was sooo helpful. I shopped for items I needed, in brands I love, at prices I love even more, and when the box arrived every single item fit! I was so happy about that, even though I can return items within 14 days with free shipping. And there's a satisfaction in shopping through a socially conscious business. I love the fact that items in the shop that do not sell are then either returned to the seller, OR sent to a third party textile recycling company. And, 10% of the recycling proceeds are donated to Teach for America. What a well-thought out company...and fun shopping experience!"

"Love how quickly the order arrives and have been satisfied with the quality."

"I found the ThredUP folks to be helpful, timely in their responsiveness and friendly. I like it!"

"I felt that I had received personal attention to my shopping experience, mainly due to the friendly emails I received while I was looking at the site and after I placed my order. It just felt like someone was actually checking up on me to make sure everything was okay. I liked that!"

"AWESOME! Great condition...better than the picture...quick delivery...I will order again!!"

"The item was not exactly as was advertised so I requested a refund. The item was sold as a "final" sale and did not qualify for return or refund. Because this was my first purchase return was permitted on the "final" sale item.

This should not have been an issue; the item was not described correctly; it was a deceptive description. Based on that alone, return should have been automatic.

Be sure the description and the function of the product are accurate. Patrons should not be penalized because of mismarketing on your end.

I will be completely satisfied only when I have received a full refund. That has'nt happened yet. Still waiting."

"Received items quickly and were in great shape. One item came with a warning that there was minimum pilling, but I couldn't even see it. Like new."

"I ordered three pairs of shorts. They arrived on time and packaged so nice! The shorts look brand new, and my boys love them!"

"The material of the shirts were not what I was expecting, but they are still nice."

"I am very satisfied with ThredUp. The way they package items is unique and better than any online store that I have ordered from. From start to finish shopping at ThredUp is easy and very rewarding.
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"Good deals! Love the items in this order...wasn't always satisfied with previous orders. Sometimes difficult to tell quality of items from pictures. Wish photo quality on the website were a little better."

"I have been rewarded with cash for consignment and with clothes that are in great co mediation and a low cost. At first I was skeptical when my first bag yielded little money up front, but then I realized the reward was I could purchase practically new clothing at a fraction of the cost. I live in a resorting mountain town and find online shopping ideal for my kids. Thanks thredUP! "

"The shirt took a long time to ship (several days after my credit card was charged) and I never received an email saying the item had shipped (had to continuously check site to see if it had). I am not inclined to do business with that seller again."

"very satisfied..shipemnt good arrive early"