"Everything I ordered was in amazing condition - actually better than described! My order came quickly, and the return process was a breeze. Great merchant - I will be back!"
"Overall good. A few things didn't fit, but such is the peril of online shopping. "
“Thank you for your purchase and feedback! If you need help creating a return for the items that didn't fit, our support team would be happy to assist you.”
"The item I was sent was a completely different size than the one I ordered. Very disappointed as I was excited to have found the dress for such a great price. "
“Oh no! Thank you for your feedback. If you reach out to our support team they would be happy to assist in getting the items returned and refunded for you.”
"I love ThredUp. Their deliveries are prompt, and the clothes are as described on the site."
“Thank you for your purchase and feedback!”
"Products received in excellent condition in attractive packaging."
“Thank you for your purchase and feedback!”
"Great service! I really enjoyed shopping through this program."
“Thank you for your purchase and feedback!”
"I am so impressed with ThredUP. I can not properly express how happy I am with the clothing I received, the condition of the clothing, and the money I saved. One of the best online retail experiences I've ever had."
“Thank you for your purchase and feedback!”
"I am not finding the latest selections very appealing. "
“Thank you for your feedback.”
"definitely my new favorite high-end thrift shop!"
“Thank you for your purchase and feedback!”
"I have ordered 4 times, 2-3 items each time. 2 items have not fit. The quality is as reported and the items are clean. One dress was much shorter than the reported length, but the handling fee to return the dress was the same as the dress cost. It would be nice to have a search option for longer length dresses. "
“Hi Jen, Thank you for your feedback.”
"It was on time and the clothes were great!"
“Thank you for your purchase and feedback!”
"Reasonable delivery time, items in very good condition but sizing was a little inconsistent. Happy with my experience overall!"
“Thank you for your purchase and feedback!”
"Great deal and moderately fast shipping. Weakest link in shipping is working with the USPS on some orders. "
“Thank you for your purchase and feedback!”
"everything I wanted! Delivery was super fast! Will refer to many people! What a great place to shop!"
“Thank you for your purchase and feedback!”
"Great service, products arrived as described in a timely manner. Would buy from ThredUp again"
“Hi Wendy, Thank you for your purchase and feedback!”
A rep from ThredUp, Thredup4, has responded:
“Thank you for your purchase and feedback!”