"I have been very pleased with the way every order I made has been handled. I think your packaging is very uplifting. If I have a question it is answered with a followup to see if that was suitable. I enjoy shopping your website with something new on every day."
"I love this store , I am originally from Newark CA and can not believe I never heard of this store until a few months ago and I currently reside in Idaho Falls , ID . I am however visiting my daughter in Antioch , CA in 10 days and can not wait to go to the store on my visit . Its my highlight of my trip after of course the first highlight my grandson !!!
I love the prices , quality and the box that my order arrives in every time is like Christmas even better . I honestly have shopped so much in the past 2 months that I have had 1 -2 boxes delivered a week and this week none I miss my poke a dot box .
But this store is the best and I will and have recommended it to all my friends and co workers , strangers even when complimented on a top or shoes that I have purchased . "
“Thank you for taking the time to post you review! We are so happy you found us, and that our shop works so well for you. We are an online only shop and do not currently have a store front, but we wish we did so you could come visit us! :) We so glad you love our prices, and you box arrived in a timely manner. We very much look forward to you ordering again from us soon!! Have a great time in CA! :)”
"Every order has shipped quickly and returns are a breeze!"
“Thanks for the shout out about you ordering experience. We look forward to you shopping with us again! :)”
"The size was listed as an 8-10. The size on the dress is a M. The dress itself must be more like a 6-8. Good quality, but it doesn't fit, and I don't want the hassle of returning it. "
“Thanks for the feedback on your order. We are sorry to hear the item you ordered was not sized as described. We do not want you to have to keep any item you are not absolutely in love with. Our team would be happy to assist you with sending back the return if you would like to still return it. You can message the team with the order number at SUPPORT@THREDUP.COM. Thanks!”
"I love ThredUP, truly, but you've mis-priced several items (notably Leifsdottir pricing them in the retail of $297 when I looked them up on Anthropologie and found retail of around $180). That really is my only beef. Returns are easy and great, ordering is easy and i love the search engines. I will certainly shop with ThredUP in the future - but please price your items correctly or you are vastly overcharging people. "
“Thank you for the message. We are happy to look into anything that seems off or mis-priced. Please message us at SUPPORT@THREDUP.COM and the team will be happy to look into this issue further.
We are happy to hear the order returns process was easy, and you love the search features we offer. We look forward to you shopping with us again!”
"Had a great experience! Found some cute stuff and didn't pay over $10 for any one item ;-) Awesome! "
“Thank you for taking the time to post your review! We are so happy to hear you found some cute items and paid a great price. We look forward to you shopping with us again soon! :)”
"I was impressed with the speed, the quality of the items purchased, and the ease with which I could return items that didn't fit. Great site!"
“Thank you for taking the time to send your review! We appreciate your business and look forward to you shopping with us again! :)”
"I had a slight issue with my order but it was corrected very quickly which I greatly appreciated. "
“We are very happy to hear your slight issue with the order was resolved quickly. We hope to have you order again with us soon! :)”
"Great service. And great website. Thanks!"
“Thank you for your purchase and feedback!”
"Great quality and super fast shipping"
“Thank you for your purchase and feedback!”
"I'm now doing 90% of my family's shopping on this site! "
“Thank you for your purchase and feedback!”
"I love being able to find quality clothes at a great price. I have ordered from ThredUP twice and each time have been satisfied with my purchases. I had to return two items that were too big and was able to use my store credit to pick out different items. I highly recommend ThredUP!"
“Thank you for your purchase and feedback!”
"I was very hesitant to buy from Thredup. However their products were in excellent condition and they have a wode variety of brands and styles. My only compliant was that I purchased a size 4 skirt (I'm normally a size 2) and it was way too small for me. It looked like a 0. I was upset that that wasn't in the description. "
“Thank you for your purchase and feedback! I'm sorry the skirt did not work out. Have you initiated a return for it yet?”
"love the clothes, love the idea of on-line thrift shop - fantastic! I'm a huge fan of recycled goods! Thanks so much! Oh! and I just love polka-dots so just seeing the box makes me smile! "
“Thank you for your purchase and feedback!”
"Items arrived in excellent condition but the Jeggings say size 10 right on the inside of the waistband and I had thought I had purchased a size 14 and the receipt also shows size 14. I don't think I'll ever fit into a 10, although it would be nice :)
I will have to complete the form that came with the clothing and print a label to return the Jeggings. They are such a wonderful color, too :(
"
“Thank you for your purchase and feedback! I'm sorry that the leggings were not itemized properly. If you reach out to our support team they would be happy to coordinate a return for them.”
A rep from ThredUp, Thredup3, has responded:
“Thank you for taking the time to send us you review! We are so happy to hear you have been pleased with every order. We look forward to you shopping with us again soon! :)”