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Product & services pricing
4.33/5
Chance of future purchase:
4.34/5
Shipping & packaging:
4.42/5
Customer service:
3.86/5
Return/Replacement policy:
4.24/5

Verified
5/5

2017-06-23

No fees and guaranteed tickets

"Tickets are cheaper than stubhub and no fees. Easy delivery shortly after purchase. "

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Verified
4/5

2017-06-23

impressed

"happy with how TickPick operates! A reason I did not give it 5 stars is that sometimes it shows that the price of the event is way less than when you actually click on the event and check the prices. "


Verified
4/5

2017-06-23

So far so good

"Easy to buy. Quick deliver via email. Will use it again."

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Verified
5/5

2017-06-23

Great!

"Every ticket I've bought has worked out perfectly."


Verified
5/5

2017-06-23

Great experience

"I've bought about 15 tickets thus far and all have been legit. "


Verified
1/5

2017-06-12

Stay Away on Big Purchases

"TickPick seems fine for smaller priced items. I recently bought two tickets that were $4500 a piece, however, and it's clear that their infrastructure, etc, does not match what you would expect from purchases at that level.

They made multiple mistakes on the chain - told me my tickets were delivered when they weren't (and hadn't been delivered 3 days later), taken money out of my account before any tickets were confirmed. When I called to highlight my concern, the sales person threatened my ability to get a refund rather than try to find a solution.

Just use Stubhub, pay the extra fees there, and have comfort the experience will be ok.
"

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Rep reply posted 2017-06-16
A rep from TickPick, Tickpick1, has responded:

“Hello,

First and foremost, I would like to apologize if you felt that one of our agents did not take your concern with the utmost respect and courtesy.

We are a young marketplace, but we are also growing at an expeditious rate. We treat every order the same-whether an order is for a dollar or ten thousand dollars. I can assure you we monitor every single order to make sure they are delivered in a seamless manner, so I do sincerely apologize for any inconvenience you had.

I see the tickets you ordered for the Nashville Predators were not released until 7 AM of the day of the event. The Predators are very unique in their delivery method, but that is exactly when every ticket was released.

We are sincerely sorry that you did not have a great experience, and I wish we could have the opportunity to make it up to you.


Verified
4/5

2017-04-19

"Ticket did not arrive Inside envelope the first time, but the support team was very helpful and I received my tickets shortly after. "

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Rep reply posted 2017-04-26
A rep from TickPick, Tickpick1, has responded:

“I checked the tracking number for the tickets that were sent and see that they were delivered. Please reach out to us by phone at 845-538-4567 or email at support@tickpick.com if you did not receive your tickets. We will make sure you are taken care of.”


Verified
3/5

2017-04-06

Usually OK when I buy, not so good when I sell

"Between TickPick's occasional promos and sellers seeking an alternative to ever-growing, increasingly bureaucratic, tech-glitch-prone StubHub (and others), I sometimes find slightly lower prices on TickPick for the same exact seats listed higher on other sites. But beware FlashSeats and any other unclear scenarios where for example you can't get a pdf. Some TickPick policies seem slippery and vague to me. Ticket delivery dates are not specified, and sellers are not necessarily held accountable for listing errors. I want TickPick to do well. They are somewhat willing and able to provide timely and thoughtful customer service, which is what could separate them from the crowded field of mega-sellers who employ poorly trained, un-empowered customer service reps. TickPick's potential is great. I'd gladly pay a tiny bit more for TickPick tix, and even more gladly sell for a bit less with TickPick, if I thought they were making a serious commitment to personalized service. But the jury is still out on that. "

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Verified
5/5

2017-03-30

Outstanding every time

"I've used TickPick many times now and never had one problem. They are prompt and accurate. No deceptive practices. "


Verified
5/5

2017-03-28

Rodeo tickets

"Everything worked as ecpected. We got tickets for 5 different events. Would order again from this site."


Verified
1/5

2017-03-15

Seller bounced.

"I purchased two tickets for the RHCP show in Vancouver this Saturday, and my tickets were supposed to arrive on the 13th. Surprise, I guess I'm not going because the seller bounced! No tickets, no grad present for my kid. Thanks tickpick for telling us last minute they're not coming in, and saying there is others available so we can cancel everything just in time. "

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Rep reply posted 2017-04-05
A rep from TickPick, Tickpick1, has responded:

“Hello,

I took a look at your order and see that the seller delivered your ticket on time of the event. I apologize that there was a delay and for any concern that you experienced.

I really apologize that this was not the smoothest experience, as that is not the norm at TickPick. We wish we could erase such an unpleasant memory; unfortunately, we cannot, but we hope you give us the opportunity in the future to make up. Please do not hesitate to reach out if we can help you in any way.”


Verified
1/5

2017-03-06

buyer beware

"2nd time this has happened. buy tickets way in advance. 2 days before game day no tickets. email. 1st time they were more responsive & got the tickets. this time email friday, 1 response & then dead air. email Sun. 1 response, dead air. Emailed Monday 8am, finally get trying to contact seller. sent 4 more emails. get response that working from home, can't respond to emails. bought tickets from ticketmaster. tickpick did refund my money. at 2pm finally got email about tickets told them to stick it"

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Rep reply posted 2017-03-07
A rep from TickPick, Tickpick1, has responded:

“Hello Karen,

You have every right to be upset. The seller for this order was late in transferring your tickets; they were transferred a few hours before the event, but I completely agree they should have been transferred to you sooner. We will be dealing with the seller of your order to prevent this from happening in the future.

I was able to go through the email history and see the agent who responded to you first thing Monday morning made several attempts to reach the seller. When they failed to get in touch they refunded you for your order at your request. Additionally, after the agent reached out Monday morning, they did not respond immediately to the other four emails because they were off that day and had limited access.

Again, we are sincerely sorry that the tickets were not transferred to you sooner, and completely understand your frustrations. We wish we could erase such an unpleasant memory; unfortunately, we cannot, but we hope you give us the opportunity in the future to make up. Please do not hesitate to reach out if we can help you in any way.


Verified
5/5

2017-03-06

Great transaction. No complaints.

"Great transaction. No complaints."


Verified
5/5

2017-03-05

excellent !

"very good resale tickets website !"


Verified
5/5

2017-03-05

Great prices

"Overall the the prices were great, but the seller took awhile too release my tickets but there was enough time too spare after he did, I would definitely recommend this site too friends.."