"I bought tickets a Patriots game at 9:00 am for a 1:00 pm game. I called Tikpik and they assured me they would be sent electronically in time for game. I paid $618 for 2 tickets. It's a 2 hour drive to the game. 1.5 hour before game time I pulled over on my drive to check my Tick Pik app. Still no tickets. I called, 10 min on hold and then got message that no one was available to take calls! This was 11:30 and they are supposed to be open taking calls Sunday 10am. I called again, waited another 10 min, still no one at customer service! Finally, someone picked up on third try. They told me seller had rejected order (really, why didn't Tick Pik notify me?) They lied and said they would get me comparable tickets. The best they could do was offer me much worse seats and charge me $50 more than my original order! That's the so called "guarantee"? I feel I was ripped off!! They owe me a large refund!"
"Using TickPick as a buyer gives you a lower cost option. As a buyer I would not be inclined to use them again. You provide CC info and they hold your funds until the 2nd Wednesday after the event. I overnighted tickets which means a 3 to 4 week total timeframe. Ick!"
“When selling tickets on our website we provide payment on the second Wednesday after the event takes place. This is done in order to ensure our buyer's receive valid tickets with zero issues and that no charges need to be retroactively applied to our sellers due to issues wit the tickets delivered. Depending on how far away your event is this can be a bit of a wait, however this is done to benefit both buyers and sellers on our site. If you have any further questions about payment as a seller with TickPick please don't hesitate to reach out.”
"Where do I start with these people...? Absolutely, by far the worst customer support experience I've ever been apart of. Be very very careful when using the app, as it has major glitches that will automatically place orders without your consent...
For example, when I wanted to see the final price w/ fees, the app asked for my 3-digit security code on the back of my credit cart, and when I entered the last number, the app just started loading non-stop for a few minutes until I was able to close and reopen. However, when it opened, the tickets I was researching were all of the sudden ordered, JUST BECAUSE I ENTERED MY 3-DIGIT SECURITY CODE!!!!!!!
When bringing this error to Tick Picks immediately, they ultimately did nothing and said word for word (swear to God), "Well sir, we don't know why that would happen, and it's too late to do anything about it. You should TRY YOUR LUCK with selling the tickets online.."
Seriously!? Truly unbelievable.
I have found other people online with this same exact issue, but Tick Picks just shrugs their shoulders and steals your money.
STAY AWAY!!!"
“We apologize for any confusion caused by the check out process, Tickpick does not charge fees and there are numerous steps involved before an order is placed, before you are even asked to enter credit card information. Entering card information is the final step before hitting submit to process an order. Before reaching that stage we fully disclose that orders are non-refundable. ”
"Bought these tickets weeks ago and less than 24 hours until the game starts and havnt recieved them yet. Have not been reached by seller"
“Hello, we looked into this and see your tickets were delivered in time for the event, we apologize for any delay in the delivery of your tickets.”
"Tickets were easy to order and download! Had such a great time at the concert "
"love that there is no service charge. Receive an email tickets were ready that day. "
"Awesome experience watching the goo goo dolls, great tickets with no extra fees!"
"My tickets weren’t real and they were 3 times more expensive than the actual tickets. Embarrassing to take a group of people to a concert and then tour tickets are denied by 3 people and a manager."
"fast and reliable, I actually recommended to others."
"Got tickets to one of my favorite bands for below door prices."
"I ordered tickets from two different "A"-rated sellers, and the process was easy and quick! I got a great price for the tickets, and had so much fun at the football game, (especially since I got such a great deal!)"
"Excellent place to buy tickets to any event! "
"Fast delivery, LOVE the no fees/service charges"
"Easy and great to not have to pay fees. Using it again in the future!"
"I am a comparison shopper if there ever was one. I couldn't be happier with my decision to try this company out.
I was very happy and the Cowboys won, so double bonus."
A rep from TickPick, Tickpick1, has responded:
“Hello, we apologize that you had this experience. On rare occasions tickets can sell on another marketplace moments before you've attempted to purchase them. On these occasions your order is not confirmed and you are not charged. This is why our BuyerTrust guarantee is only extended to confirmed orders where the buyer has been charged for a purchase. We understand that missing out on tickets you expected can be frustrating and have it recorded that as a courtesy one of our representatives went on to issue you with a credit to use towards another purchase. ”