"TickPick prices could be similar to other sites, but the no commission is real and the security system they have to deliver your tickets felt much more secure compared to stub-hub."
"Have not received tickets yet "
“We're happy to clear up any confusion! In your confirmation email, the seller has noted when your tickets will be ready for delivery. These specific dates are given because the seller does not yet have the tickets in -hand (in their possession), and that date is the latest they expect to receive them from their source (Ticketmaster, the box office, etc).
Rest assured, your sale has been confirmed, and your tickets are 100% guaranteed and will be delivered in time for the event.
”
"I always know the total cost of tickets. Great experience. Easy to download and print or electronic transfer to my phone. Have used multiple times with no issues. Will use again."
“Thank you for sharing your experience with TickPick, we're happy we could be part of what was a great experience for you! We look forward to providing a place for you to purchase tickets for many events to come.”
"$100 each! Awesome deal!!"
“We're happy to hear you were able to find the best seats and the best prices! We look forward to you using in the future for all your favorite events.”
"I initially purchased 10 tickets to an event and my electronic tickets were received within 5 to 10 minutes. I was very pleased....excellent price with no added fees. The day before the event I ordered one additional ticket about 7:20pm but the electronic ticket did not arrive until the next morning at 9:20am. I was getting a little nervous but all worked out well."
“We're happy to hear everything worked out, different sellers can have different delivery methods, despite this we make it our business to make sure you receive your tickets before the event so you the process from purchase to attending is as smooth as possible. Thank you for using TickPick!”
"Excellent work well done great"
“We're happy to hear you had a great experience with TickPick!”
"Buying was easy. Tickets were transferred right away. No issues at all. Great game! "
“Thank you for the review! We look forward to being your go to spot for many great games to come.”
"Ordering was easy and delivery was quick. "
“We're happy to hear that you had a great experience, we hope to provide many more for you.”
"Was sold fake tickets through this site.
"
“Hello, we are currently investigating this situation and have one of our representatives working on your case. They will be following up with you soon regarding the outcome of this investigation. We apologize that you had this experience.”
"Great service and fast shipping. Love this site. "
“We're happy to hear that, we love having customers like you. Thank you for using TickPick!”
"Best site I have ever gotten tickets from!"
“Thanks for the review! We're glad you had such a great experience and hope to provide many more.”
"Super easy process without all the fees. Kids had a blast at their first basketball game!"
“We're glad to hear your kids enjoyed their first basketball game and that the ticket buying process went smoothly for you. We hope you'll check us out for games two, three, and many more for your family!”
"I bought tickets a Patriots game at 9:00 am for a 1:00 pm game. I called Tikpik and they assured me they would be sent electronically in time for game. I paid $618 for 2 tickets. It's a 2 hour drive to the game. 1.5 hour before game time I pulled over on my drive to check my Tick Pik app. Still no tickets. I called, 10 min on hold and then got message that no one was available to take calls! This was 11:30 and they are supposed to be open taking calls Sunday 10am. I called again, waited another 10 min, still no one at customer service! Finally, someone picked up on third try. They told me seller had rejected order (really, why didn't Tick Pik notify me?) They lied and said they would get me comparable tickets. The best they could do was offer me much worse seats and charge me $50 more than my original order! That's the so called "guarantee"? I feel I was ripped off!! They owe me a large refund!"
“Hello, we apologize that you had this experience. On rare occasions tickets can sell on another marketplace moments before you've attempted to purchase them. On these occasions your order is not confirmed and you are not charged. This is why our BuyerTrust guarantee is only extended to confirmed orders where the buyer has been charged for a purchase. We understand that missing out on tickets you expected can be frustrating and have it recorded that as a courtesy one of our representatives went on to issue you with a credit to use towards another purchase. ”
"Using TickPick as a buyer gives you a lower cost option. As a buyer I would not be inclined to use them again. You provide CC info and they hold your funds until the 2nd Wednesday after the event. I overnighted tickets which means a 3 to 4 week total timeframe. Ick!"
“When selling tickets on our website we provide payment on the second Wednesday after the event takes place. This is done in order to ensure our buyer's receive valid tickets with zero issues and that no charges need to be retroactively applied to our sellers due to issues wit the tickets delivered. Depending on how far away your event is this can be a bit of a wait, however this is done to benefit both buyers and sellers on our site. If you have any further questions about payment as a seller with TickPick please don't hesitate to reach out.”
"Where do I start with these people...? Absolutely, by far the worst customer support experience I've ever been apart of. Be very very careful when using the app, as it has major glitches that will automatically place orders without your consent...
For example, when I wanted to see the final price w/ fees, the app asked for my 3-digit security code on the back of my credit cart, and when I entered the last number, the app just started loading non-stop for a few minutes until I was able to close and reopen. However, when it opened, the tickets I was researching were all of the sudden ordered, JUST BECAUSE I ENTERED MY 3-DIGIT SECURITY CODE!!!!!!!
When bringing this error to Tick Picks immediately, they ultimately did nothing and said word for word (swear to God), "Well sir, we don't know why that would happen, and it's too late to do anything about it. You should TRY YOUR LUCK with selling the tickets online.."
Seriously!? Truly unbelievable.
I have found other people online with this same exact issue, but Tick Picks just shrugs their shoulders and steals your money.
STAY AWAY!!!"
“We apologize for any confusion caused by the check out process, Tickpick does not charge fees and there are numerous steps involved before an order is placed, before you are even asked to enter credit card information. Entering card information is the final step before hitting submit to process an order. Before reaching that stage we fully disclose that orders are non-refundable. ”
A rep from TickPick, Tickpick1, has responded:
“Thank you for the review! We're glad you tested out our No-fee model for yourself , we're committed to charging no fees to our buyers to provide great tickets at great prices!”