"I purchased 2 tickets through TickPick to Billie Eilish concert which supposed to be at TD Garden, Boston. Due to COVID-19, the event was postponed to unknown date.
When I bought the tickets from TickPick, it turned out that the tickets were transferred to me from another buyer through Ticketmaster.
Since now I am the tickets owner, Ticketmaster sent me an email:
“ The opportunity to request a refund will be available for 30 days.”
When I sent an email to TickPick asking how can I be refunded, their answer was:
“ Thank you for reaching out, as this event has not been cancelled your tickets will still be valid for the reschedule date. We cannot force your seller to cancel their sale on this order”.
It’s just doesn’t make sense that I can’t be refunded in this case.
Don't ever buy from TickPick."
"Buyers Beware. You won’t Ever Be Able yo Speak to Anyone. DO NOT Use this Company."
"Buying all my.tickets without all the fees is a huge plus this app gives you never had an issue with any purchase def download this app it's a must have."
"Never got my tickets and having a hard time contacting the company"
"I accidentally bought b-ball tickets for the wrong venue and immediately called to try and reverse my mistake. No waiting a day, an hour, nothing, &&& was unable to fix my goof. The only option was to re-sell my goof on their site. As well, a few hours before the game the listing gets removed —these were mobile delivery!!! Ughhh will not use again."
“We're sorry that your experience with us wasn't what you expected. We mention on our website that all sales are final, this is because we are a ticket marketplace and each listing on our site is created by a different seller, in order to be fair to our sellers as well as our customers we cannot cancel or exchange orders unless the seller is at fault. We're sorry for any confusion regarding this.”
"The best. Always see the price you pay. No added fees. Love it!"
“Thank you for the amazing review, we look forward to providing you with the best no-fee tickets for many more events.”
"The price I saw was the price I paid. Finally!!"
“Thank you for the review, we're glad you're happy with your purchase.”
"Got tickets as expected.."
“Thank you for the review! We're glad to hear everything went smoothly for you.”
"I had to purchase several tickets for a trip to Florida and had seen an add for TickPick and thought I would try them. They were cheaper in almost every case and I used them to purchase 4 out of 5 tickets."
“Than you for the great review, we're happy that you had such a great experience with us and we look forward to providing you with many more!”
"Went to a NBA game with three of my childhood buddies and it was quite an experience based on the price we paid for seats that were only 3 rows away from the court side seats..What a truly stupendous deal and experience for the money we spent.. Quite reasonable to say the least"
“Thank you for the excellent review, we're glad you had such a wonderful experience and look forward to providing you with many more!”
"I like the fact that there are no "add ons" for fees!"
“Thank you for the review, we're glad to have you as a customer.”
"Tickets arrived in a timely fashion and was a perfect experience will use again "
“Thank you for the great review! We're glad your experience was stress free!”
"This site is specifically designed to protect the sellers and to make the company as much of a profit as possible. Immediately after my purchase of tickets I went to the venue's website to try to get a "view from my seat" type of thing. Not only did I find out that my exact seats were still available for purchase from the venue, but they were $245 cheaper for 4 tickets! I called TickPick customer service when I saw that and their response was "oh well!"
So basically I just spent $245 extra to have some a-hole now go to the venue's website and buy those tickets that they sold me, that they DON'T EVEN OWN YET!!! I am beyond infuriated. I could've bought 6 tickets directly from the venue for the price of 4 tickets on this website! Shame on you seller, and i will NEVER use TickPick again."
“TickPick is a ticket marketplace, that means all the tickets sold on our site are being sold by various individual sellers, many of whom are professional ticket brokers. TickPick does not set any of the prices you see on our site as each seller is given the ability to set their own prices as high or as low as they see fit. This means that tickets can go for higher or lower than the original purchase price. We apologize for any confusion regarding how our marketplace works.”
"Need a refund or new tickets "
“Hello, we are sorry to here that there was an issue with your order. We have looked into this and see that this has been resolved with help from our customer support team. This is not the experience we want for our customers and we are truly sorry for any inconvenience.”
"Had tickets on time. Great experience."
“Thank you for the review, we're glad everything went smoothly and look forward to being a place you can trust to purchase your tickets from again and again!”
A rep from TickPick, Tickpick1, has responded:
“Hello, we looked into this and do not have any record of you reaching out to us for assistance with this order. The best way to reach us is via email at support@TickPick.com, we're sorry to hear you had this experience, one of our representatives will be reaching out to you regarding this.”