"Purchases July 31 Bruno Mars vegas show tickets from TickPicks. 3 hours before show still no tickets. Call TP and Jessie answers and says he will call FedEx. Jessie gets back to me and says sorry Fedex is delivering tickets on following Monday, 2 days after show lol. I tell Jessie great , please refund my purchase or give me other tickets or a crosier so I can buy other tickets and go to show with my family to which he says sorry seller did everything properly it’s FedEx fault file a claim with them . TP site guarantees tickets will arrive with plenty of time before show. Clearly that is BS. Stay very far away from this company. I’ve since written and read many reviews for TP on Yelp, BBB and others and the owner “ Kyle” responds to every negative review with some different version of jibberish explaining his company’s lack of customer service, decorum and any sense of decency. At the end of the day what is an online service if they don’t stand behind their customer service, the tickets they sell getting there on time, tickets being valid , etc? These are all common complaints against TP from others. "
"I purchased tickets with TickPick on 4/8/21 for a Tampa Bay Lightning game 5/5/21. They sent an email stating the tickets would be delivered through Ticketmaster at a later date. The email never came. We called customer support before the event but just sat on hold for 30 minutes, before it disconnected us. TickPick refuses to refund for the tickets that were purchased, but never delivered. I’ve been dealing with TickPicks customer service for over a week now and they can’t show sent ticket email or any proof of delivery and refuse to make this right. We had used TickPick dozens of times previously, but won’t going forward. They will take your money and offer zero customer service to resolve. Beware! "
"they provide good prices every time i want a ticket for concert or match."
"I had a great experience with this team. They was quick on the response and helped me on my issue as much as they could. Thank you "
"Awesome helpful made simple for us non geeks"
"I purchased 2 tickets through TickPick to Billie Eilish concert which supposed to be at TD Garden, Boston. Due to COVID-19, the event was postponed to unknown date.
When I bought the tickets from TickPick, it turned out that the tickets were transferred to me from another buyer through Ticketmaster.
Since now I am the tickets owner, Ticketmaster sent me an email:
“ The opportunity to request a refund will be available for 30 days.”
When I sent an email to TickPick asking how can I be refunded, their answer was:
“ Thank you for reaching out, as this event has not been cancelled your tickets will still be valid for the reschedule date. We cannot force your seller to cancel their sale on this order”.
It’s just doesn’t make sense that I can’t be refunded in this case.
Don't ever buy from TickPick."
"Buyers Beware. You won’t Ever Be Able yo Speak to Anyone. DO NOT Use this Company."
"Buying all my.tickets without all the fees is a huge plus this app gives you never had an issue with any purchase def download this app it's a must have."
"Never got my tickets and having a hard time contacting the company"
"I accidentally bought b-ball tickets for the wrong venue and immediately called to try and reverse my mistake. No waiting a day, an hour, nothing, &&& was unable to fix my goof. The only option was to re-sell my goof on their site. As well, a few hours before the game the listing gets removed —these were mobile delivery!!! Ughhh will not use again."
“We're sorry that your experience with us wasn't what you expected. We mention on our website that all sales are final, this is because we are a ticket marketplace and each listing on our site is created by a different seller, in order to be fair to our sellers as well as our customers we cannot cancel or exchange orders unless the seller is at fault. We're sorry for any confusion regarding this.”
"The best. Always see the price you pay. No added fees. Love it!"
“Thank you for the amazing review, we look forward to providing you with the best no-fee tickets for many more events.”
"The price I saw was the price I paid. Finally!!"
“Thank you for the review, we're glad you're happy with your purchase.”
"Got tickets as expected.."
“Thank you for the review! We're glad to hear everything went smoothly for you.”
"I had to purchase several tickets for a trip to Florida and had seen an add for TickPick and thought I would try them. They were cheaper in almost every case and I used them to purchase 4 out of 5 tickets."
“Than you for the great review, we're happy that you had such a great experience with us and we look forward to providing you with many more!”
"Went to a NBA game with three of my childhood buddies and it was quite an experience based on the price we paid for seats that were only 3 rows away from the court side seats..What a truly stupendous deal and experience for the money we spent.. Quite reasonable to say the least"
“Thank you for the excellent review, we're glad you had such a wonderful experience and look forward to providing you with many more!”
A rep from TickPick, Tickpick1, has responded:
“Hello, we looked into this and do not have any record of you reaching out to us for assistance with this order. The best way to reach us is via email at support@TickPick.com, we're sorry to hear you had this experience, one of our representatives will be reaching out to you regarding this.”