"I have had issues in the past tickets have been double sold. Beware!!! I have been at the gate and turned around 4 times. So after a 15 min call and missing the start of my event. TickPick issues new seats. They have never given me anything for free. Only moved me to a different location based on availability. "
"Called to trouble shoot why my inventory wasn’t displayed in their site even though my POS was showing it should be broadcasting fine. They told me all their broker staff had gone home and no one was available to trouble shoot the issue. "
"For some reason, my tickets DO NOT sell on this website, ut I have sold plenty of tickets on another site. Sometimes I am the lowest set of tickets for almost 24 hours on Tickpick, and tickets do not sell
Just can’t figure it out. I have called Customer Service many times to try and understand thus"
“As a secondary marketplace, we are unable to guarantee that tickets listed will sell. There are many factors that contribute to the market such as the demand for the event, how close it is to the event date, and the price of other tickets for the even. This is the norm across all secondary market and we sincerely apologize if you have not had luck selling on our site. We always advise users to keep the listing as competitive as possible and to monitor it up until the day of the event. ”
"Your website upped the price as I was buying and then made me buy another ticket which ended up being the wrong date. Yep and you did nothing about it"
“We sincerely apologize for the experience you had purchasing on our site. Typically, if the price does change for a listing it will not allow the tickets to be purchased on the checkout page and it will bring the user to the event page to begin looking at all of the inventory from the beginning. I see that our agent did reach out to investigate with our tech team to see if an error may have on occurred on our end. After investigating, it does not appear anything happened on our end with the checkout process, but the agent working with you reached out to offer half the order as credit for a future purchase.”
"Good it was what it was lol "
“Thanks for the kind review!”
"I bought 2 tickets. Row 2 Pit center to a concert. The next day I was told the seller didn't have them available (?). But they would give me comparable tickets for the same price. Comparable tickets for the same price were 4 rows further back and way off to a side (at this particular theatre acoustics to the side are not ideal and site lines are not perfect either). I indicated I did not want that replacement and would like something closer to where I purchased. They cancelled the order without trying to make it right. I get that things happen and apparently a seller backed out but at least make an effort to make it right. Will never use again."
“Hi Trevor,
I really apologize that you had a poor experience, as we tried to make this right as best we could. Although rare, another individual purchased the same tickets you were checking out with right before you. I see that we offered replacements that you did not want, so we moved forward in providing you credit to purchase other tickets of your choosing. We sincerely apologize again for your experience, but if we can ever be of assistance in the future, please do not hesitate to reach out.”
"Every ticket I have bought (50 tickets), I paid the price listed (no hidden fees), I received them quickly, and they exactly as described. When I need tickets for anything-TickPick is where I go first. "
“Thank you so much for sharing the kind review!”
"Purchased tickets and could not get the barcode to come up on email. Contacted them for assistance. Received one email/text a day regarding issue...'we are working on it' . We had traveled by plane just for game....worried for 3 days with no help from tickpick. Was finally able to have someone in box office help. Have one more event with them (previously purchased) and then I will never use them again. Customer service is lacking!!!"
“We sincerely apologize for the trouble which you experienced accepting the ticket transfer and that ultimately the box office was able to assist. Another agent has followed up regarding the experience you had to resolve this by you.”
"I have a flip phone. Now I have a whole to do with
my friends which I know nothing about. Oh yeah,
seat numbers are valuable when ordering tix behind
the baskets Difference of being blocked from the action,
having to rock back and forth"
“The entire NFL has switched over to mobile QR codes which must be scanned on a smartphone device, regardless of where the purchase is placed. We do apologize for any trouble as this is a fairly new delivery system for many. We do not require the seat numbers be disclosed on the listing and apologize for any inconvenience.”
"Always good. If there's ever a problem, the reimburse, plus give to credit towards the next event. "
“Thank you so much for the kind review, we're very happy to hear!”
"I’ve not once had a bad experience buying from TickPick! Always great thank you keep it up! "
“We appreciate you taking the time to share your feedback, thank you! ”
"Best site ever... NO Fees!"
“Thank you, we think so too! ”
"After trying several ticket resellers I decided to start using TickPick because I really liked that they show the prices with all fees included. To me, the most important part of a ticket re-seller is their response when things don't go well. TickPick failed in that area. We were at the venue, ordered tickets and were not able to get them. Customer service was not accepting calls so we had to email and wait for an answer while we waited to go into the event that we paid hundreds of dollars to attend. It was a very frustrating experience. Eventually we figured out that the instruction for download were incorrect and we were able to fix our problem. When I emailed them later to let them know they apologized and offered a $20 coupon. That was certainly not enough for the level of inconvenience they created. $100 maybe.....
I will give them a try one more time but I'm reluctant!"
"Like always quick easy and convenient . Love it"
“Thank you for sharing!”
"TickPick is always my go to for any event I want to go to!! Always super easy to use and great rates that can’t be beat! Thank you TickPick "
“Thank you for taking the time to write this kind review, we appreciate it and are happy to hear! ”
A rep from TickPick, Tickpick1, has responded:
“Thank you for your patience and understanding, as we assisted with resolving a few of the orders you had which we ultimately had to provide replacement tickets. I saw this happened with two of your orders, and we do apologize for the inconvenience. We always advise, if possible, not waiting until the day of the event or even within hours of the event taking place as it does become more difficult to purchase tickets based on availability. Please do continue to reach out to our support for any assistance. ”