""Customer Care Specialist" was incredibly rude and not at all helpful. She does not deserve the title of "customer care" as she clearly does not care about the customer. HORRIBLE SERVICE WOULD NEVER RECOMMEND THIS COMPANY "

"Response to my email inquiry was quick, comprehensive, accurate and very helpful.
I’ll follow their instructions and hopefully everything will work out as indicated but so far so good and my initial interaction has been excellent "

"I purchased tickets online with them several months ago and as of yet have not received them. The event is less than a week away. I have attempted to contact them for at least three months to secure these tickets via e-mail (always kicked back as undeliverable) and by telephone. Via telephone they are very insulated from having to talk with the public and rely on an endless computer redirection to deflect questions. At best the computer will acknowledge that there is an order associated with my telephone number and that my order will arrive "soon". I do not have my order number, nor can I get anyone to verify the e-mail address used when I placed an order in case I gave the wrong e-mail address. I have guests coming in from a great distance to attend the concert I purchased tickets for, and I cannot be assured I will have the tickets sent to my e-mail or telephone number. Does anyone have a backdoor number or some way to get an actual human at Tickets-Center?"

"This was my first time buying tickets online even though I didn't get the original seating I actually got better seating thank you"

"I bought $50 tickets for $300 from this website. It was my mistake thinking it was a legit site. They did not send me my tickets until I called months later to complain and had already purchased new tickets from the venue directly. They refused to refund me after I had to buy a replacement pair!"

"This ticket site is a SCAM. We purchased tickets, they kept our money for 2 months and on the day of the event they stated they did not have tickets available. Still waiting for our $2000 refund. TERRIBLE"

"I was frustrated with the $70 service fee being charged Online, so I called and, while the service fee wasn't waved, the price was less overall, and the gentleman who helped me, Ken, was very patient helping me order my two tickets. The process isn't finished yet. I still need to get a QR code, but I don't expect that process will be too difficult."

"SCAM! They represent themselves as official ticket sellers and way overcharge. I tried to get a refund and they wouldn't help me at all. STAY AWAY!!! I'm reporting them to the better business bureau. How can they live with themselves, all they do is take advantage of people"

"I have been the victim of Theft Identity and was worried about my tickets. I called to see what was going on with my tickets since I could not see QR Code. It was explained to me that I would receive it the day of the concert. Day of concert no QR Code. The Rep. walked me through the process I needed to do to receive the QR Code. I am not techno savvy and he was very patient with me as well as personable. He always reassured me I would get the code & would see the concert. I finally got the code and was very happy. Ill defiantly use them again. 5 Stars"

"Angel stayed with us until he found us tickets for my husband that is wheelchair bound , he found a row with an end seat that we should be able to access "

"I was redirected to this site from the venue and let to believe that i was purchasing tickets represented by the venue. Turns out I was charged double the ticket face value. I believe I was intentionally mislead in order for this site to get their reseller fees. The customer service was not helpful. Buyer Beware, this company does not have your back."

"I work retail and talk to suppliers and companies all day long.
I would love to have the opportunity to talk to the lady that helpped me a millon times.
She was helpful
sweet
great customer service and just had amazing skills. "

"I had to ask for the tickets to be transferred a second time. Was very easy to work with"

"Paid $249 for tickets that are $35 on Ticketmaster. There is an all sales are final policy to cover their ****. "

"Selling 40 dollar tickets for 240.. no option for refund. HORIBBLE customer service. "