ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
4/5

2010-08-19

"I'm pleased with my first experience ordering from TigerDirect.ca. Received it 5 days after ordering and was able to track the shipping. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-19

"RECEIVED MY ORDER REALY QUICKLY PLUGGED INHUB & AWAY WE GO NO PROB EXCELENT VALLUE FOR MONEY"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-18

"Though not all items are from industry leaders, especially in the area of flash memory, they usually present very fre, if any problems. For specialize application attention needs to be paid to the manufacturer. If one is interested in comparative costs, Tiger Direct is usually among the leaders. Another word of caution is that Tiger Direct often offers refurbished items - be aware of what you buy. These comments mostly apply to larger items than flash memory. Flash memory from China is notoriously unreliable and often an outright scam but not so with items sold by Tiger Direct."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2010-08-16

"I have shopped at one of their stores in person and it wasn't a bad experience, but the item I wanted this time was only available online and this experience was a whole different story.

My first disappointment, Tiger advertises "FREE SHIPPING TO ALL OF CANADA! Click here" in the banner on every page you visit. When you do click on the link the page you are taken to tells you "On selected items only"...a whopping 13 selected items in fact.

Second disappointment, when I'm on the page for the item I want it states, "Order Today, Ships Today". OK, if you hold the mouse on this statement it says, "on some holidays and on the weekend ship on the next business day" and of course you have to wait for the verification of the credit card...but when is my "Ships Today" order supposed to arrive you ask? TEN DAYS! Ten days from the date that I placed my order! I've looked at other items on the site and some do say that it takes 7-14 days to ship it. Yet even after placing my order when I refresh the page that describes the item I ordered it still says "Ships Today".

My order actually arrived early...it took four days instead of the promised ten, still not the promised "Ships Today"...I've dealt with other Canadian businesses that put the item in my hands less than 24 hours after I ordered the item. Also at time of writing this review the UPS site still gives no indication of time of delivery...this is four days after I have the shipment in my hands.

Third disappointment, OK it's partially my bank's fault but Tiger FORCED me to sign up for SecureCode in order to complete the transaction, which means I now have ANOTHER password to memorize since it didn't like any of the ones I already use (it had to be mixed letters and numbers). I couldn't say "No Thanks" and continue my transaction, I HAD to do this in order to finish my transaction; Tiger was the first retailer who ever asked for this, and I think it's more to protect their own butts rather than mine. Not even PayPal has ever asked for this!

Would I shop at TigerDirect again? Only if they have something I can't get ANYWHERE else!!! For instance my previous purchase was a wireless keyboard that works 100ft away (I bought it for auditorium use). I couldn't find it in any other computer or office supply store in the city, but Tiger had it...the selection would be the ONLY reason why I'd suggest someone shop at TigerDirect.ca!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-15

"Been using TigerDirect for the majority of my online gear purchases for a few years now. The shipping is always very prompt and the one time I had to do a return was quick to get the replacement as well. There are occasionally killer deals to be had on this site. I'm not one to rant and rave but I have learned to trust this company with my business."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2010-08-15

"Its been a week and TigerDirect hasn't shipped it yet."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2010-08-12

"Easy to order through the website. In stock item shipped right away. One item was supposed to be shipped directly from the canadian supplier but it took over a month to arrive and I had to call TigerDirect twice to know the status of my order."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-12

"My experience was great. The site allows for an easy way of sorting and comparing, the filtering functionality still needs some work. You should be able to make multiple selections from the same cathegory (ex: in the manufacturer your should be able to choose 2 or more to see) In this way you could also exclude one particular manufacturer, in the price cathegory you could select all bellow a 100$, ...

Prices are competitive and shipping with UPS was quite simple. All in all, some improvements are required on the web site to enhance the shopping experience but I love TigerDirect.ca.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2010-08-11

"I have received the laotop earlier than expected. Ther is a problem with the screen. I can see the thin cables comming out of the screen casing. It is not put together wery well. I have not started the laptop yet. I am hoping all goes well since this is a gift for my daughter.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-11

"My order was executed perfectly!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-10

"Excellent service, received item as described in less than 48 hours with no surprises!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-10

"I really enjoyed my online buying experience with TigerDirect, great service, best prices and quick delivery. The USB to IDE/SATA adapter i bought is of great value and works fine. very useful for accessing old drives both ide a and SATA, I had a problem with my desktop and could not access critical data i needed. Using this adapter i no more need to wait to get mu pc repaired to access my data.
The Box office media player is also a great puerchase at a great price. Works fine and let me access my media content without the need for the PC.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-10

"Easy checkout, shipped on time. Product showed no signs of damage on arrival. Overall a great experience and I enjoy making purchases at TigerDirect.ca when I can."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-10

"I am extremely pleased with both the selection and pricing at TigerDirect.ca. I was able to find everything that I was looking for, at exceptional pricing.
The ordering process was very easy, and customer service representatives were available by phone and email, during the wee hours of the morning!
As my order was over $700 and charged to a credit card, they took the added security measure to call the phone number in my profile and verify my identity and information. This makes me feel very safe as an online shopper.
Items were shipped in a very quick manner, and arrived in less than the anticipated delivery time. All were in excellent condition, and as described on the website.
I am still awaiting delivery of one item, which was on back-order. I emailed Tiger Direct at 3am to enquire on the status, and I had an answer in my inbox by 9am, informing me that it was enroute!
I will definately shop Tiger Direct for electronic and computing needs in the future. I strongly recommend this retailer.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2010-08-09

"I ordered a motherboard/CPU combo with ram and a power supply and everything was exactly as advertised and was shipped correctly to my home in 2 days. The price was lower than any store in my area by approximately $140.00. One thing I am not happy about is the mail in rebate on two of my items. It was stated in the information about the products (ram and power supply) but rebates are a pain in the butt. The rebates are not as much as they say because of the cost of printing, envelopes, stamps to the US and an hour of my time, plus I have to wait 10 weeks for my $40.00 rebate. Otherwise I would buy from Tiger Direct again, although I will avoid items with mail in rebates."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A