ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.09/5
Chance of future purchase:
4.16/5
Shipping & packaging:
4.21/5
Customer service:
3.98/5
Return/Replacement policy:
3.98/5
Featured Review


Verified
5/5

2024-09-07

Tire purchase and Delivery

"my experience with tire rack has always been exceptional. I ordered news tires which came on time as promised however I ordered the wrong tires so put in a return and ordered the same day the correct tires which also came on time as promised. the wrong tires I ordered which was not picked up by ups on Friday as promised because ups said an attempt was made to pickup but no one was there at the address which was not true as someone was here when ups attempted the pickup for the tires to be returned but it may have been our fault and did not here ups knock the door, so I made an order for ups to pickup on the following Monday 9th which I'm sure we will be up front to receive ups for the pickup. And also leave a note to knock on the rollup door anyone in the back would surely here that sound and secure the pickup.

Thanks again for the excellent product and service we are happy to order from tire rack whenever we need auto supplies, A great Company delivering great service.

Mark.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-09-09
A rep from Tire Rack, TireRackElise, has responded:

“Thanks for the awesome review! We work hard to meet expectations like yours and are happy to hear we hit the mark. Come back and see us soon.”


Verified
5/5

2024-09-07

QUICK AND RELIABLE

"IT IS AMAZING. I WILL NEVER TRUST ANY OTHER SITE BUT TIRE-RACK. QUALITY AND COMMUNICATION ARE UNMATCHED. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-09-09
A rep from Tire Rack, TireRackElise, has responded:

“Thank you for taking the time to leave us this wonderful review!”


Verified
2/5

2024-09-07

Slow shipping

"When I placed order, I got confirmation delivery would be next day...It ended up taking 4 days. I would have chosen another vendor to purchase my tire had I known it would take this long, as my car sat un-drivable."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2024-09-09
A rep from Tire Rack, TireRackElise, has responded:

“We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you directly.”


Verified
5/5

2024-09-07

Great return service!

"Good replacement tire coverage. Satisfied with tirerack!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-09-09
A rep from Tire Rack, TireRackElise, has responded:

“Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We look forward to working with you again in the future!”


Verified
5/5

2024-09-07

Order experience

"I Have been using TireRack for over 40yrs. Never had a bad experience. Good price, shipping has always been timely. Never had a bad tire or reason for return."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-09-09
A rep from Tire Rack, TireRackElise, has responded:

“We are so grateful for your kind words! Thank you for sharing your thoughts with us and the community.”


Verified
5/5

2024-09-07

Tire warranty

"Blew 2 tires at the same time. Tire rack quickly honored the warranty. Replacement tires were received quickly and Firestone put them on my car no problems at all. Will recommend tire rack to anyone looking for tires "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-09-09
A rep from Tire Rack, TireRackElise, has responded:

“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”


Verified
5/5

2024-09-07

The Process was a game changer

"I had to order tires for my son’s truck. I needed reliable tires and great prices! This was the best experience. I received tracking updates as well as to schedule my installation. The young man was pleasant and thorough. Answered Any questions that I or my son had . Will do this in the future "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-09-09
A rep from Tire Rack, TireRackElise, has responded:

“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”


Verified
5/5

2024-09-07

Zero problems buy!!!

"Everything is so easy with Tire Rqckw mi"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-07

great experience

"needed, look, purchase and received "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-07

Initial Experience

"Easy and fast experience. Tires were delivered when promised, and the installer (Tire Choice in Boca Raton) was a pleasure to work with. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-09-07

Got the tires earlier

"Great online site for tires and delivery was sooner than expected "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-09-09
A rep from Tire Rack, TireRackElise, has responded:

“Thanks for the awesome review! We work hard to meet expectations like yours and are happy to hear we hit the mark. Come back and see us soon.”


Verified
5/5

2024-09-06

Awesome service...

"Sales rep called and helped me select the best option for 17" rims for my 1974 Chevy C10..
Truck looks awesome
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-09-09
A rep from Tire Rack, TireRackElise, has responded:

“We are so grateful for your kind words! Thank you for sharing your thoughts with us and the community.”


Verified
5/5

2024-09-06

Best price and best value for Prius tires

"I looked on line for tires. The very best price for my car was at Walmart for a set of 4 Goodyear reliant tires. They have 20000 5 star reviews, and at $80 a tire I could not beat that price...but Walmart was out of the 15 inch tires I needed. My next choice was a 195/65R15 Touring tire by Continental. They're almost double, but I wanted a great reliable tire. These are the tire to beat by any sales office, anywhere. To get a good price at a national discounter, you pretty much have to go with a Bridgestone/Firestone. I'm not going there. You pay $500 for medium quality. I'd rather pay $500 at Tire Rack and get the best quality for my family's safety. Again, Tire Rack has won my business. AND to seal the deal they give you another $40 off when you pick up the tires at their local warehouse. Tire Rack is great."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-09-09
A rep from Tire Rack, TireRackElise, has responded:

“Thanks for the awesome review! We work hard to meet expectations like yours and are happy to hear we hit the mark. Come back and see us soon.”


Verified
5/5

2024-09-06

Exceptional Service

"I ordered 4 wheels on Thursday before Labor Day. I was promised them on Tuesday. To my amazement they arrived on Saturday within 36 hours of being ordered 3 days EARLY. The wheels were just as expected and look and fit perfectly "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-09-06
A rep from Tire Rack, TireRackElise, has responded:

“Thanks for the awesome review! We work hard to meet expectations like yours and are happy to hear we hit the mark. Come back and see us soon.”


Verified
5/5

2024-09-06

Tire rack delivered quick and easy

"Very satisfied with how quick the tires arrived."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-09-06
A rep from Tire Rack, TireRackElise, has responded:

“We are so grateful for your kind words! Thank you for sharing your thoughts with us and the community.”