ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
1/5

2014-04-23

"I purchased new rims and tires for my new truck from tirebuyer.com and I can't complain about shipping speed or product quality - however, I will complain about their ability to run their business with integrity. They sent me tires AND rims that did not fit my truck! I had to pay an extra $200 for bolt on spacers for the rims and the tires still were rubbing on the fender walls, the fender, and hard enough to rub on the truck body. I instantly called tirebuyer.com to complain and spoke to a manager 'Allen' who told me exactly: 'GO TO HOME DEPOT AND BUY TRIMMING SHEARS AND CUT YOUR TRUCK FENDER AND FENDER WALL' - he seriously wanted me to cut my brand new trucks fender because they sent me the wrong tires - they refunded me exactly $175 of a $1500 purchase and told me to leave them alone. I was furious and 'Allen' wouldn't allow me to speak with anyone else, so I called their sales and spoke to another manager who told me they couldn't do anything about it and wouldn't refund my money.

This company has no clue what they are doing and STEAL people's hard earned money. What a shame people like this exist in business.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2013-11-27

"I placed an order on Sunday for two tires. The delivery window was 1-3 Days. Tires are in stock. I didn't get an email confirmation until the next day. On tuesday I called to find out if the tires will ship Tuesday (same day I called).Lady said she will call the warehouse again and call me back within an hour. But an hour and 20 minutes had passed and I had to call back. Right before I called, I got another email order confirmation showing my order with a different number and the order date said Tuesday, not the Sunday when I ordered it. The REP said tires will ship today and come from NC, where I live. But the tires did not get on the Truck until the next morning (Wednesday) and shipped from SC, not NC. I checked the tracking and it said will arrive Friday after Thanksgiving. I was hoping to get the tires installed before I head out of town in the rain for Thanksgiving. should have gotten the tires by Wednesday.I remembered I ordered from TireRack.com and the tires arrived the very next day to my installer! But they charge for shipping, TireBuyer doesn't charge shipping and that's the only good thing bout it. I will Never order from tirebuyer again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-08-07

"My experience was positive just like Vlads. I got the tires that I wanted (five of 'em) at a price that I could afford. Got mine the next business day via FedEx. Oh I too paid sales tax since the items originated and were sold within the same state (Pennsylvania). I'll do more business with this company in the future and recommend them to my friends and family. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-05

"Ordered tires on 10/24/12 around lunch time, they were delivered by Fedex on the following day. I have bought tires from Tirerack.com before but this time tirebuyer.com was cheaper so I decided to give them a shot. The shipping was free but they did charge me tax because they claimed to have a warehouse in my area (DFW). I was a little skeptical about the warehouse in my area but looking at they shipping label where it was shipped from and how fast the tires arrived it makes sense why they charge tax. I would definitely check their tire prices next time I'm in the market for another set. Great service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A