“Hello Charles-566,

Thank you for choosing us and allowing us to know that the "life cycle" of your order was extremely streamlined from the moment you landed on our site to the time it arrived in the mail.

If there is anything that we could do (or could have done) to improve your experience with our company and our products - please let us know. We love hearing feedback from our community and will do everything we can to go the extra mile.

Thank you, again, and looking forward to serving you again.

Regards,

John Galt - "The Refill Man"”

“Hello Jclkmm,

Thank you for the kind words about our company and staff; we pride ourselves in reaching out and getting in contact because let's face it: email is so impersonal.

Our look and product line may have evolved over the years but one thing we always wanted to keep rock solid is our ability to please; we're delighted that you've been with us for such a great deal of time and we'll continue to do our best to deliver an excellent experience with our company (and our products).

If there is anything we could do to improve our work (or if you'd like to have a chat about the weather), please get in touch. We're extremely grateful that you chose our company and will do everything we can to ensure each new interaction, with you, is better than the last.

Kind regards,

John Galt - "The Refill Man"”

“Hello John,

First, thank you, immensely, for allowing us to be your printing supplies retailer; we'll keep doing our best to bring you the best products and service we possibly can.

Second, we too are amazed that people want to spend twice the amount for their supplies. Maybe it's just us and we've been working this industry for such a long time but it still boggles our mind. Slowly, but surely, this will change and it's through kind words and recommendations, such from you, that it will be possible.

If there is anything we can do to go above and beyond this last experience - please let us know. We want to make each time you get in touch to be better than the last.

Regards,

John Galt - "The Refill Man"”

“Hello Rbirky,

Thank you for leaving your feedback and review.

We're delighted that you've found our products to be to your standard and that they were able to save you such money. We'd like to hear your opinion or suggestions on how we may improve our instructions to make the process go more smoothly (and a bit faster) - please get in touch sometime.

Just to put this out there, since we see you have "don't know" in the product returns/refunds/exchanges - we offer a 100% guarantee which, as we put it, means that if you don't want the product than you don't pay a dime. This ensures that you get the best quality for your printer because, after all, why pay for something you don't need or didn't enjoy?

Thank you, again, and hope to hear from you again.

All the best,

John Galt - "The Refill Man"”

“Hello Starrroad,

Thank you for such kind and wonderful words about our company, our employees, and our products and, least we forget, for choosing us to provide you with printer consumables for your machines.

We're delighted that you had an excellent experience. On the note about the follow up call, I'm sure you've noticed that the printer list is expanding at a very rapid rate and, to some discomfort, there are many printer model names that have begun to overlap which can cause a true headache to the shopper (and us) so we always want to make sure you're getting the right product the first time it goes out the door.

We're always improving our refill kits with new features, expanded instructions, and toner formulations. The M&M's have always been a big hit so that's definitely one thing that won't change.

Thank you, again, and we're all looking forward to hearing from you again.

All the best,

John Galt - "The Refill Man"”

“Hello Aerogowest,

Thank you for giving us a chance to be your printer consumables supplier; we're delighted that you're giving a try to the refill kit and believe that once you do the process the first time - there isn't going back especially considering the savings and ease of use.

Though you haven't used the kit at this time, we can honestly stand by our product and believe that everything will go without a hitch because our instructions are very detailed and we're here to help. You can always reach us through phone, email, or Live Chat - if you feel stuck, we can guide you through the process.

On that note, we'd also like to mention that we have a 100% guarantee that simply means that if you don't like it, you don't pay for it. If you find that refilling your cartridge isn't for you than please get in touch and we'll do a full refund for your purchase. Simple, right?

Thank you, again, and we wish you success in refilling your kit.

Hope to do business with you again,

John Galt - "The Refill Man"”

“Hello Steve-234,

Thank you for choosing our company to supply your printer consumable needs.

One of our greatest prides include our detailed instructions so we're very happy to hear that you found them to be of exceptional quality. Our instructions go through a rigorous process of completion but we believe it's worth it, in the end, because it prepares you for everything you'd need to get the master the process of refilling your cartridge.

If there is anything we could be of assistance with whether it's tech support or customer service - please feel free to give us a call, email, or use our Live Chat; we're here to help.

Kind regards,

John Galt - "The Refill Man"”

“Hello Jandkacker,

We're delighted to read that you've rank us so well in the three categories of service, product, and pricing. We're constantly monitoring our feedback and love reading that our customers had an exceptional experience with us - thank you!

We'd love to know what else you had on your mind when leaving feedback for our company; if there was anything we could have improved or specific areas we excelled at - our mission is to be the best in the business.

We'll be ready and waiting to serve you the next time you'e in need of printer supplies; give us a call, send over an email, or get in touch through Live Chat - we're here to help.

Thank you, again.

Regards,

John Galt - "The Refill Man"”

“Hello Orders-631,

We're extremely regretful that your experience with our company was not favorable and we're very confused as to what may have happened to have made your claim of our "poor customer relations from customer service".

We offer a "No time limit, no fine print!" and it means exactly that... If someone isn't happy with what they bought from us, for any reason at all, we don't deserve to keep their money.

Please get in touch with us (email, phone, Live Chat) because we've love to make amends to the situation. Additionally, your feedback will aid in our understanding of what we could have done wrong so we can avoid it in the future.

Again, we're terribly sorry that your experience was not exceptional and if there is anything we can do to change your mind - please let us know.

Regards,

John Galt - "The Refill Man"”

“Greetins DHall-106,

It's funny you should mention the genuine interest in customers because we, at the office, just completed an evaluation about our company and what we all came to agree upon is that our main focus should be customer-centric.

Gasp! I know that sounds like a "duh" type statement but we look around at our competitors and experience purchasing products online (and offline) and it really feels that many companies simply don't care for the little guy anymore - they're happy to take their money but not so much when the customer is in need.

With that being said, we're extremely pleased to hear that you have such wonderful words (and a wonderful experience) with our customer service. At the end of the day, products are products, but it's the relationships we build with people like you that makes it all the better. Sure, it's just refilling a toner cartridge or just replacing one using our remanufactured ones but we believe there's more to it - it's as if we're all working toward a bigger goal whether that's better savings or maybe it truly is finally connecting with one another and building a great business relationship.

Not to talk your ear off, we'd like to thank you, immensely, for choosing us and allowing us the privilege to serve you. We'll keep doing our thing and strive for perfection - hope to hear from you, again, soon.

Kind regards,

John Galt - "The Refill Man"”

“We could only imagine, Joemcjr.

The big box retailers has a hold on the market and it pains us to see so many people spending boat loads of money on their printer supplies when alternatives are out there. We have quite a few customers that have switched over to us that were buying from big box retailers and it's amazing what they've been able to save over all these years.

We're delighted that you found us and gave us a go.

We'll do everything we can to help save you money on printer supplies but we'd also like to get to know you and how we can deliver a better experience for you - we're a small company so we're able to be face-to-face with our customers to create great relationships so if there's every any issue with our products, if you ever experience technical problems with your printer, or if you have questions - please get in touch with us.

We're looking forward to seeing how much we can save you in the years to come.

Thank you, again, and we're here to help.

Regards,

John Galt - "The Refill Man"”

“Hello Jimwebster647,

Thank you for your fine words and recommendations based on our customer service. Likewise, thank you, tremendously, for choosing our company for your printer needs. We're looking forward to serving you, again, in the future and if there is anything that we can do, in the meantime, please get in touch with us.

All the best,

John Galt - "The Refill Man"”

“Hello Bptech,

"Perfect" is a very strong word so we're extremely pleased that you feel this way!

Sometimes we get a little over obsessive with our work but it's certainly a good thing. We take a lot of time and energy in crafting our instructions, staying on top of orders so they can go out the door as soon as they roll through, and doing everything we can to service our customers; we're all very proud of what we do and hearing kind words and recommendations gives us big, goofy grins.

Do get in touch the next time you're back because we'd like to go above and beyond this next round. If there is anything we can do, in the meantime, please let us know.

Thank you, again, and have a wonderful day,

John Galt - "The Refill Man"”

“Hello, Ethanle:

Thank you for the great review! What a wonderful way to start the morning...

All of us here at TonerRefillKits.com live for reviews such as yours (though, in an earlier reply to someone who only gave us 4 out of 5 stars, I did mention we appreciate the "less than perfect" reviews even more because they give us items we can act on to improve what we do, a "PERFECT" review, feels pretty darn good).

I also appreciate your willingness to give us 10 stars on a 1-to-5 star scale (if possible), I've got a big, goofy grin on my face knowing that everyone here did their job so well that you are over-the-top thrilled with us.

The one thing I remind people is that we are like baseball players in that we are only as good as our last "at bat". If we ever do anything that makes you even just the least bit disappointed, I beg you to let us know what it is so we can fix it (and, in the highly unlikely event we can't fix it, we can then either replace the product or refund your money, in full (with the choice being yours, all along the way...)

The sad reality is, these days, so few companies seem to offer any sort of service and support, many people just assume all companies operate in the same fashion and with our company, nothing could be further from the truth.

The bottom line is summed up by our six word guarantee, "No time limit, no fine print!" and it means exactly that... If someone isn't happy with what they bought from us, for any reason at all, we don't deserve to keep their money!

Again, that you for the great review and for your patronage. Without you (and a whole bunch of other "youse" (I sound like Joe Pesce in "My Cousin Vinnie"!) around the world, we wouldn't be here.

Have a great holiday season!

John Galt - "TheRefillMan"”

“Dear Jonnie:

Thank you, so much, not only for your purchase, but for your detailed review.

Though most companies, these days are delighted when someone has anything to say about their company (as long as it isn't too negative...), I am disappointed when we receive anything less than a five star review.

Clearly you have pointed out things we could do with regard to this specific kit that would make future users have a better experience than did you.

When I tell people I honestly appreciate the less than 5-star reviews more than the "perfect" reviews, they find it hard to believe.

The reason is simple... When someone takes the time (as did you) to tell us areas that need improvement, it gives us the opportunity to "up our game" and we sincerely appreciate that input.

I delighted you found the folks who helped you with the issue knowledgeable, courteous and helpful and that they were able to get you up and running, without a hitch.

As you saw, our 4-color, detailed instructions are among the best, if not the best, instructions most people have ever seen accompanying a product, your input indicates another sentence or two (regarding how much of the toner to use during refilling), would make them even better.

I will forward your input on to Oscar Sandoval (our head of product research and development) and to Traci Martin (our customer service manager) so they can both make certain your input is put into our instructions.

Thank you, again, for your patronage, a great review and for taking the time to let us know how we can make what we offer even better.

Have a wonderful holiday season!

John Galt - "TheRefillMan"”