"need item ASAP.. difficult to get item"

"The check-out process was painful from start to finish. I was unable to save a new address for my billing, as there is only one submit button on the page. It kept selecting between the two addresses I have saved, but never saving my input information. Through and through your check-out screen feels very clunky and antiquated. Your site is in immediate need for an overhaul to UX and UI."

"We’ll see. Have not received the item yet."

"Easy checkout , great prices !"

"Hi there, I don't usually give criticism, however I would like to inform you as a user of your webstore that I had a hard time with the checkout process, I didn't notice that I had to click "continue at the bottom" to proceed to pay with a credit card, I thought you only took Visa at first glance.

The other problem I was encountering is that you only provide a billing address, but not billing & shipping. Unfortunately for my scenario, my company card is issued to the bosses house address. Ideally I don't want products for the store being shipped to his home. A billing address field & shipping address field would be great to have.

Finally, the website was slow and unresponsive. I'm not sure who your server host is, but perhaps you could look into this. By slow and unresponsive, I mean that I waited for one page to change over for about 30 seconds. Not a big deal, but not optimized.

I hope this helps, I'm not upset.

Thanks,

Reid Bourcier"

"Easy and fast and had it all in stock"

"This is very high shipping for something for $5 and would easily fit in a small envelope. "

"Found the item I was looking for. Ordered it, paypal, big plus ! "

"Looking forward to getting the tool. Not enough info at the time to say if their shipping and “in stock” status is as described. We’ll see if this actually ships within 24-48 hrs, as described, because this tool is out of stock everywhere else."

"This is a tool specific to a couple of years of the Ford Taurus. This tool is discontinued everywhere including through OTC. Happy to have found it through you folks."

"hugely disappointed that i couldn't receive free shipping on a $500 dollar order... ground shipping (NOT EXPEDITED)... why have discount codes and coupon code options if customers about to spend money cannot get the codes??? I'm a member now.. it was almost annoying enough to cancel my order and go to AMAZON where I get a 5% discount off everything on top of free shipping for PRIME MEMBERSHIP... READ THE MARKET GUYS.. know your competition... buyers are not stupid.. you don't want to be just the last stop if we can't find it somewhere else for less... do you?"

"web site **** up took almost an hour to get it to work....."

"I was looking for something and needed a good price Tool Source had it!"

"FINALLY FOUND THE TOOL I NEEDED."

"I have enjoyed outstanding customer service from ToolSource.com!"