"I ordered a box on the 23rd that said it was in stock, on the 25th the order was canceled because the item was not in stock. I had to call on the 29th to find out that my order was canceled. When I asked why I was not notified I was told "that's just how we do things, the customer has to call to know if the order was canceled.""
"I am extremely disappointed with the type of service i have received. I recently purchased head lights through this company. They did not fit exactly how they were peomised so i returned the product. 600 dollars worth of headlights. And magically now they feel as if they do not have to refund my money. Im not going to stop until i receive an apology, as well as my money back. Furthermore if this company wants to stand around and take zero action... then i fully intend to reach out to the better business bureau and if it comes to it, my attorney. This needs to be resolved quickly because my parience is wearing thin. "
"Bought headlights had them installed and they were no brighter than a small flash light. Could not drive with them at night. Took back to shop twice. Company will not return them or make good on headlights."
"I worked with Danielle! She was a blast and so helpful. She needs a raise if anybody higher is reading this review, she was a lifesaver, as far as product..... We will see how everything comes together, but Danielle needs more for what she does! Thanks Danielle for all the help!"
"I tried to contact customer service and the phone just hangs up. Their online chat person told me that their products don't come with instructions nor a parts list as if this is normal. They typed that they would try to email me a set of instructions, of course they didn't and I tried install myself as this product is not on youtube. Unfortunately some of the holes don't line up, poor product, and poor customer service."
"I recently purchased 4 LED headlights for my 1985 model Chevy K10. The ad said some modification required, which was true. I had to widen the buckets for the lights, but play and play was easy. They appeared to be decent quality for the price, and after a few hours of work they do have some very good light output. They truly are bright, and work as intended. Shipping was quick, and item was as pictured. Hopefully quality continues down the road."
"Very happy with this product. Arrived earlier than expected. If any negative feedback....Installation documents....very poor."
"Excuses!!!
Jacob
1:17 pm
I wish I could give you your refund but my position is not in the accounting department. I'm just trying to help you out here
Whoever you spoke to did not input that information
Jacob is typing...
"
"Great to work with. Danielle was extremely helpful!! Thanks for everything!"
"Excellent seller. Great product at a fair price delivered on time as advertised.
Will be doing more business with them in the future."
"Ordered mirrors - decided they weren't exactly what we wanted. Our fault. Paid for the return shipping. Package was received back on 12/27. It going on a month and they still haven't refunded our money. HORRIBLE customer service - if you can even get them on the phone. COMPANY IS A SCAM!!!"
" My wife had our son ordered a set of fender flares for me for Christmas parts were missing to install flares The picture showed they were included in the hard work kit contacted everyone at Topgearaotosport they said sorry these parts were not included I sent them a picture of the Parts hardware kit they just said sorry now I have to find a way to install them without all the parts I already had them painted? Will never buy nothing through this place again no customer satisfaction at all reporting it to the Better Business Bureau and everyone in our media Circle "
"I ordered a set of running boards for my dump truck and received them in what i felt was a long time considering the distance they had to travel. When they arrived I opened the package to install and rolled under the truck, held up the bracket to determine the tools needed, to my surprise there was no possible way they would fit my truck, I did the vin verification to make sure I was going to get the correct ones. I decided to refer to the instructions sent with the parts and low and behold they were truly for a different year model. I Called customer service to explain my problem, they required that I take pictures and text them, so I did. It really couldn't have been any clearer that they were wrong. I fought with customer service for return authorization,3 calls, then for prepaid label as it wasn't my error,3 more calls. I finally got the prepaid label and packaged the item in perfect condition in the original packaging and sent it back as instructed. This is where it went down hill fast, they would no longer answer the phone from me unless I blocked my number from caller ID. When I give my order number I would be put on hold indefinitely. There is no place to leave a message and all the numbers have a message that states "a voicemail has not been set up, goodbye" .. Do your self a favor and don't give this company your credit card number. You will be sorry..."
"I ordered on line for our grandson, who lives in Texas. The service was prompt and, my daughter tells me that the shipment arrived. "
"Like the title says I've have only bought one item from them and from that experience I'll never buy from them again and I tell everyone to stay way. I bought a set of headlights for my truck that I thought were cool and would work. Boy was I wrong. The light it self doesn't look bad but looks aren't everything. First thing I noticed is light output was completely garbage, worse then stock. Second the (halo) rings on them come in different colors which is fine other than the fact that almost all the colors other then white and Amber are illegal in almost every state. Also nowhere during the buying process does it say anything about a restocking fee and to find that info they bury it deep in there website so no one sees it. The also don't refund you shipping fees or anything. The refund took a few months to The point I forgot about them. The entire experience was up there with some of worse companies I've delt with and the list is pretty short. I honestly don't know how they are in business still. P.S. nothing they have is DOT or SAE approved and is made in china. So basically you can't drive on the road without worrying about tickets."